Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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There was a great range of beds to look…
There was a great range of beds to look at ,if u needed help to deside what bed was best 4 u there was help available if needed.The bank holiday sale was awesome I managed to buy myself a bed n with the money I saved in sale a little extra added I brought my daughter a bed also .thank u .
August 31, 2026
Great service and good advice…
Mike was very helpful and patient with us. He offered a lot of good advice and helped us find the perfect mattress.
August 30, 2026
Dennis at the salhouse road branch went…
Dennis at the salhouse road branch went above and beyond to help us get our dream bed he was very friendly and explained everything so we understood
August 31, 2026
People there are professional and clear…
People there are professional and clear when they sell you products
Very good with customers
August 31, 2026
Megan was really helpful and polite…
Megan was really helpful and polite pleasure to deal with
August 31, 2026
Sittingbourne store
Hannah in the Sittingbourne store was super helpful, knowledgeable and efficient. We liked being able to test different mattresses until we found the right one. Would definitely recommend this store.
August 31, 2026
Unprompted review
Easy process to purchase
Easy process to purchase as I can’t get to local retail outlet. So far so good.
August 31, 2026
Very Helpful
Helpful, knowledgeable sales assistant Jane. Ability to try the dreams bed test. Was given time to look at and try lots of different beds before making our decision with no pressure on time spent. Made us feel we made a good decision based on given time and space. Not rushed.
August 27, 2026
Mattress
Jordan from Dreams Gateshead helped us find the right mattress for my family. He’s very friendly and polite.
August 31, 2026
Unprompted review
Great Staff, Great Quality Product, Diverse Catalog
Great products and Amazing staff (Guna - You rockstar, We loved your service!)
Highly recommending 3 min dreams test for identifying which mattress to buy.
August 29, 2026
Laura & Daisy true professional in the world of Beds
Very professional, knowledgeable and welcoming staff.
Laura & Daisy were excellent in there delivery and knowledge of the products, a real credit to the company and Truro branch.
We went in to buy a new bed frame and ended up buying both the frame and mattress after there guidance and showing us options.
August 31, 2026
Last mattress I got from Dreams all…
Last mattress I got from Dreams all food products & servicw 👍
August 30, 2026
Flaxby 500 mattress
Great experience at dreams ordered a new mattress Flaxby 500 ,the young lady that served us was great very informative, went on the bed selector which was great to see what sought of mattress needed, went to other stores in the area but didn't receive the same customer service so came back to the store in Cannock, Staffordshire much nicer ,all of the staff were great, had a coffee with them, also bought 4 new pillows, which are also very good ,excited for delivery now.
August 29, 2026
The sales team and staff were…fabulous
The sales team and staff were absolutely brilliant today. We went in for a complete bed for my mum and I ended up with a full one for myself too!
Thank you so much
August 31, 2026
Unprompted review
Used the sleep machine to decide which…
Used the sleep machine to decide which type of mattress was needed. That was very helpful. Helpful and friendly staff and no pressure
August 31, 2026
Friendly,helpful staff,pleasure to shop…
Friendly,helpful staff,pleasure to shop there.
August 31, 2026
Great service staff very knowledgable…
Great service staff very knowledgable and helpful.
August 30, 2026
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