Dreams Reviews 

We're very sorry to inform you that your order has been delayed at short notice, and we won't be able to deliver tomorrow. This delay is due to an unexpected issue with our supplier being able to deliver in to our Delivery Centre. We apologise for any automated timeslot messaging you may have received prior to this email.

We sincerely apologise for the extremely short notice. We understand how disruptive this can be and regret that we weren't able to give you more time to plan.

We're actively working to resolve this as quickly as possible and will update you again within 48 hours.

We understand this news is frustrating and we are sorry we've not been able to get it right first time. Please bear with us. If you'd like to get in touch, please.
Just received this message. Should have the bed I ordered over month ago Friday evening received this message from dreams

I visited the store and was met by a professional, polite and extremely knowledgeable staff member.... Jacob! I honestly thought he must have studied so hard to remember all the information he gave me. He was very attentive, didn't try to pressure me or upsell. He listened to me and my needs and gave me the best options available. Unfortunately due to new operating systems we had issues. He absolutely tried his best to correct this and tried contacting several super users and different departments to rectify. No one could help. Jacob has only been there a few months and I can't believe his patience and determination to get the issue rectified. He was calm and collected and knew he was trying everything in his power to sort the issue. I was in store for around 3 hours... he did not stop trying every avenue. I honestly have not experienced someone so dedicated in this kind of customer role and really think he should be mentioned and rewarded. He could not apologise enough. Of course was an extremely frustrating situation and to add to that I had a 5 year old with me who again he was lovely to. Just huge thanks as sometimes these things happen but it's the way it's dealt with is what matters.thanks Jacob! Weston super mare store

Fantastic service from Katrina. Can’t fault her service and passion.

Martin was very pleasant and answered all the questions we had.

He greeted us offered us water and a pillow.

Great communication went through everything and all available options. Didn't feel pressured we were able to take our time and they left us to have a look and talk about it before buying.
We went ahead and brought our items. Shout out to Gemma for all your help.

Ryan at Peterborough Dreams was very helpful and friendly

St Helens
Gary was amazing in helping me today with my visit. He made me feel at ease in what I was looking for and he was very friendly. He never rushed showing me all the products that was recommended from the sleepmatch. Great customer service

Superb service from Dreams - pleasant sales lady

Eve at Dreams Staples corner was amazing. Great customer service. Really happy with my purchase at dreams.

We visited the store with the intention of buying a new mattress, but had no real idea of what we wanted. Diane took us through the sleep match process, where the machine found the best match mattress for us. After this we were showed a range of mattress around the store. We left very happy with a new mattress to be delivered to our door!

When I had an issue with the arrangements for the delivery of a bed I spoke to the branch and was treated with respect and Caroline and her manager Lee managed to resolve it completely to my satisfaction. I would definitely recommend the Gravesend branch of dreams for excellent customer service.

I am so incredibly disappointed in the customer service. We ordered a Bed and base and we booked delivery for today 21 Aug 2026. The email confirmation said that we would expect an email the day before with a time slot. We did not get a time slot email or text. We tried calling the customer service line in the morning when it opened at 10am and were told they were experiencing high volumes and put us on a call back list. I tried using the chat function and it stated that it was unavailable. We then contacted an email address to ask if delivery would happen today. I got a response back from a Sebastian T using unprofessional language such as 'You are deffo out for delivery today' and 'I will get someone to call you my good man'. Absolutely unacceptable response considering it is now almost 5pm and no one has contacted me.

My husband called the Rugby store we ordered from and the person who answered confirmed they could see the delivery date was for today but could not see further detail. They subsequently gave us the same customer service number that does not work.

I cannot believe how poor this entire process has been and we still do not have our bed.

the service was amazing owyn was so kind and patient 100% recommend really kind

Brilliant service, so speedy and very helpful. Thank you Owyn!

Dealing with us and organising replacemnt.

Great customer service from start to finish at Tamworth. Welcomed into the store by Sam who then looked after us for the next hour or so. Very patient and helpful. Nothing too much trouble. Looking forward to our new mattress landing! Thanks Tamworth team.

Extremely poor service. I will never be using this company again.
We ordered a Mattress on 18th July and we chose our delivery date as today (21st August). In preparation, we have been busy all week dismantling and disposing of our previous bed in order to make space for the new Mattress.
Yesterday evening we received an impersonal, generic email saying our Mattress would no longer be delivered and is now scheduled for delivery next month (14th Sept). We are now left without a mattress to sleep on and I have tried to contact the company via live chat, email and phone and I have received no response.
Unacceptable customer service and service levels mean I would never recommend buying a mattress from this company again.
Now, I am left sleeping on the floor with no information as to why my Mattress is delayed and no compensation for the extreme inconvenience caused.
After reading other reviews, I now also fear that the Mattress will not even be delivered on the 14th September and will be delayed further.

Abdul from Staples Corner... I can honestly say the service the diligence and more important the listening skills were there to support my choice it wasn't just a standard oh yes I want to bed by anything now we went to serve every possibility high and low I can honestly say this individual made my day today I'm extremely happy by the level of service and equally the intelligence attached thank you

Very disappointing customer service

I’m extremely disappointed with the after-sales service. One of the bedside tables I purchased has a charging function that does not work, and I have been trying to get through to customer service all day with no success.

I paid a significant amount for this order and expected both the furniture and the customer service to be reliable. It is incredibly frustrating to have a faulty item and then be unable to speak to anyone to get the problem resolved.

At this point, I simply want someone to contact me and arrange a repair, replacement or appropriate resolution. The lack of support has completely let down what should have been a straightforward purchase.

We bought a bed and two mattresses from the Chester Store. We were given an allotted delivery time 9.45 to 11.45. They did not turn up, no text message no phone call, nothing. We visited the website where you are told to ring customer services, this is where it gets really bad, there is no customer service, you are immediately redirected to a call back service. We wasted over two hours waiting in for a delivery and have now waited for five hours for a call back that hasn’t come. The only option we now have is to return to the store to seek a refund, a shocking way to treat customers.