Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Michel
Michel, the store representative who helped me choose a new bed was very helpful, friendly and personable.
August 30, 2026
Great service
August 30, 2026
New mattress buying experience.
We were welcomed into the shop, offered a drink, used the 'perfect bed finder machine' and shown compatible mattresses in a nice relaxed manner. Our mattress guide was a very knowledgeable man called Richard who normally works in the Macclesfield shop.
August 29, 2026
The experience was good
The experience was good and very knowledgeable staff it would of been five stars if not for the delivery time and printer not working
August 30, 2026
Great customer service thankyou paula
Great customer service
No pressure
Great guidance on choosing a mattress and pillows
Very happy customer
August 30, 2026
Jess was great at the fosse park…
Jess was great at the fosse park Leicester branch. Really helped me find the right mattress. She wasn’t pushy or rushing me to make the sale.
August 30, 2026
Ash was very helpful and made choosing…
Ash was very helpful and made choosing the right mattress for us a lot easier! Highly recommend. Thanks Ash.
August 30, 2026
Excellent
I had visited the store in Durham a couple of times and made a decision to purchase on this occasion. The staff were very friendly and showed where the beds were in store that I had seen on line, explaining the options available and allowed time, without any pressure, to look around. Katie then took me through the process of finding the correct mattress using the sleep match equipment, which was a very good, comfortable experience.
The staff were both friendly and polite offering me a drink while I was considering my choices. I ordered a bed and mattress that were in the sale at a good price without any pressure and am awaiting a delivery date.
Would recommend the store and products
August 29, 2026
Very nice sales assistant guy was very helpful
The sales guy was very helpful, he showed us every mattress that would suit us after using the machine that finds the best one for you . He didn’t rush and gave us space to test them all . We had a lovely cup of tea and the staff were all very happy & friendly . We found our perfect mattress (hopefully )and left very happy customers!! A really pleasant shopping experience, well done guys !!!
August 30, 2026
Excellent experience from start to…
Excellent experience from start to finish, dream bed purchased!
August 30, 2026
Tamworth branch helpful team
Holly and her colleagues at the Tamworth branch were very welcoming, knowledgeable of their products and helpful.
We look forward to receiving our bed frame and mattress.
August 29, 2026
Sales woman really helpful
August 30, 2026
Tony was fantastic and helped us…
Tony was fantastic and helped us through the process. We are really pleased with the outcome. Thank you, Tony.
August 30, 2026
Fantastic knowledge about their…
Fantastic knowledge about their products. Would definitely recommend.
August 30, 2026
The Sales Assistant Jamal was very…
The Sales Assistant Jamal was very attentive and helpful. We were made very welcome on our arrival. He offered us tea and took time to assist us in our decision making when choosing the mattress for my elderly, disabled mother. He’s explanations were very thorough and she was able to try the mattress for comfort. On arrival she was given the opportunity to do a virtual sleep match as well. He was a true gent and a valuable asset to your store.
August 30, 2026
The service was amazing
The service was amazing. I was told a few days ago that my mattresses were coming a bit later, which worried me a lot since I had thrown my previous ones away. They noticed and immediately offered a free foam mattress to get proper rest. No return, either. I’m genuinely so pleased. I didn’t expect to get anything for free without needing to return. I’m super grateful. Thank you.
August 30, 2026
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