All good from buying to delivery . Great shop staff and delivery guys so helpful. Really recommend the mattress test . It was spot on . We bought mattress it recommended f. Omg its brilliant . We g... See more
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Friendly and knowledgeable staff. We were given time to look at beds/mattresses without any heavy sales. Staff were there if yiu needed them. Even got offered tea/coffee on our vist. An overall positi... See more
Delivered on time. Saleman in branch was very informative and gave us good advice. Delivery men were polite and efficient.
Delivery was on time. The two fitters were very efficient and careful when removing old bed and fitting new king size ottoman. They double checked positioning and ran through operation of bed, matt... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Abbotsinch Retail Park, PA43 4EP, Abbotsinch, United Kingdom
- 01505 468000
4.9
Excellent
350 reviews
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Arrived on Schedule.
Delivered on time. Saleman in branch was very informative and gave us good advice.
Delivery men were polite and efficient.
May 26, 2026
Very good talk dream bed shop
Very good talk dream bed shop
Can you sort out date my bed coming
June 8, 2026
All good from buying to delivery
All good from buying to delivery . Great shop staff and delivery guys so helpful.
Really recommend the mattress test . It was spot on . We bought mattress it recommended f. Omg its brilliant . We got the Tempur mattress .sheer delight . No more aching bones .also doesnt heat up like most memory foam mattresses ..
May 29, 2026
Staf were very helpfull for my need…
Staf were very helpfull for my need would recomend
April 11, 2026
Very straight forward transition
Very straight forward transition, delivered on time and all staff were very pleasant and polite
May 10, 2026
All went well
All went well
Beds delivered on time by friendly drivers who put on covers on outdoor shoes
May 1, 2026
On time and delivery drivers were very…
On time and delivery drivers were very helpful and friendly
May 15, 2026
Great Service
Friendly and knowledgeable staff. We were given time to look at beds/mattresses without any heavy sales. Staff were there if yiu needed them. Even got offered tea/coffee on our vist. An overall positive experience. Now lying on my comfortable mattress which was ordered on Saturday and delivered with care the following Thursday.
May 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good Customer Service but Not Great Product
Update: Since my initial review, Nick from Customer Services has been in touch and an alternative mattress has been ordered. Excellent service and great it has been resolved. Issues happen and it is how you deal with them that makes a difference so must commend Dreams (especially Nick) on resolving the situation....thank you.
Cannot complain about the customer service received both on the day we purchased the mattress and then comms and delivery thereafter were excellent.
Our issue is the quality of the product - we were looking for a softer mattress than our current mattress and, as I mentioned, on the day had excellent customer service and tried various mattresses and good advice from salesperson. Decided on a Sealy mattress which was delivered in a good timely manner with good comms, however, it is definitely not the same mattress that we tried in the showroom - a lot firmer and both myself and my wife not finding it comfortable at all.
Have tried to contact Dreams to make them aware and to understand whether the mattress will soften but now struggling to get hold of anyone. They don't answer the phone and you have to leave a voicemail. Have done this twice and they did return my initial call (I missed it) but no further return call. Disappointing so looks like we will be returning the mattress.
May 8, 2026
Reply from Dreams - Abbotsinch
Good Afternoon Gregor
Thank you for your recent review.
I am sorry to hear you are not finding the mattress comfortable
I appreciate you speaking to me today regarding this and hope that our resolution was satisfactory. I have sent you an email as well detailing what we can offer you
Kind Regards,
Nick
Great service from an informed customer…
Great service from an informed customer service agent. Never felt pressured to make a purchase. Agent adjusted their recommendations as we gave feedback on each mattress.
May 5, 2026
Unprompted review
Dream Team at DREAMS
I bought an ottoman base from DREAMS mid April. Great storage. Great service, from Gerry in sales through to delivery. Guys were about 2hrs building the base and took all packaging away. Highly recommend DREAMS to all.
May 2, 2026
All went smoothly
All went smoothly. Delivery to our fairly remote location went well with great communication. Very happy with new mattress. Old bones very grateful!
April 24, 2026
All was great when buying me new…
All was great when buying me new mattress and thanks to Gerry for his assistance
March 29, 2026
GOOD QUALITY MATRESS
GOOD QUALITY MATRESS. CERTAINLY FIXED MY BACK PROBLEMS . MY OTHER MATTRESS WAS FAR TOO HARD. HIGHLY RECOMMEND IT.
April 17, 2026
Quick and efficient.
Delivery was on time. The two fitters were very efficient and careful when removing old bed and fitting new king size ottoman. They double checked positioning and ran through operation of bed, mattress care and safety feature. They left the room clean and tidy and job done quickly.
March 31, 2026
Great service in store and delivery
Great service in store and efficient, on time delivery.
April 12, 2026
Famtastic service
Lady approached me straight away and guided me how to chose my bed, got to know me, and was so knowledgable, the delivery drivers were on time, friendly and got things set up in about 20 mins
March 27, 2026
Unprompted review
Pleased with firmness of the mattress.
I have experienced my new double bed mattress for just over 2 weeks. I am pleased with it as it is just the right amount of firmness. The delivery men were polite, courteous and friendly.
April 8, 2026
Selecting a new mattress.
The detail that David went into to ensure we made the correct decision was something special and we thank him for his detailed solutions.
April 5, 2026
Beccy and Margaret are Brilliant
Beccy and Margaret are Brilliant
Purchase a King TV Bed all the staff in the paisley store are amazing
Made the purchasing process fun 👏👏👏👏
March 22, 2026
Unprompted review
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