We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... See more
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I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... See more
I so the mrs Linda at the branch she was very good lady.my English is not very good but she’s perfectly explain everything for me and my husband she’s read all the pages for us to understand one by on... See more
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
8 Western Avenue, W3 7UD, Acton, United Kingdom
- 02038904092
4.8
Excellent
130 reviews
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I so the mrs Linda at the branch she…
I so the mrs Linda at the branch she was very good lady.my English is not very good but she’s perfectly explain everything for me and my husband she’s read all the pages for us to understand one by one she’s very polite. Also she said about all size she gives us measurement to see the size and she checked with us everything’s and she’s very good finished on time I’m very pleased for her. Also I’m your customer from 2005 till now I buy bed and mattress pillows so I love dream also you have very good quality.thank you for all
April 19, 2026
Unprompted review
It was very good experience with…
It was very good experience with dreams, I’m so happy for your services
April 12, 2026
Very comfy mattress and good experience buying it
The staff member who helped me in the shop was really great, gave me advice and then plenty of time to try out beds and decide. The mattress is super duper comfy! I picked it up from the warehouse and the collection process was very easy.
March 15, 2026
Perfect Fit
Both the staff, and the calibration machine they have to find you the perfect mattress are truly exceptional.
March 4, 2026
Unprompted review
Very supportive and helpful staff
Excellent service and efficient service
March 22, 2026
Unprompted review
The staff in the shop where great and…
The staff in the shop where great and it was delivered on time and the 2 guys where great.
March 8, 2026
All went according to plan and the bed…
All went according to plan and the bed is very comfortable .
February 27, 2026
It was an amazing service
It was an amazing service, well explained, professional staff. I bought the mattress and I recommended to my family.
December 31, 2025
Unprompted review
Great nights sleep but
Great nights sleep but, do need a headboard, not got a lot of money so will have to wait.
December 28, 2025
Dreams' High Quality Beds & Brilliant Customer Service
Martin was friendly and very knowledgeable about all of the bed stock in Dreams. All the staff are outstanding and Liibaan was also great. He asked me many questions to guide me to making the right choice about the bed that I was looking to purchase. Then he recommended I have the experience on the the bed which would read my particulars and confirm what was best for me. Also, very important that there is a car park at the back so you can take time to make one of the most important purchases in your life for a good night sleep. I am extremely pleased and would highly recommend Dreams.
November 26, 2025
Unprompted review
helpfull well mannered staff
December 14, 2025
The mattress arrived on time and in…
The mattress arrived on time and in good condition. The men that deliver3d my mattress was polite and respectful.
December 14, 2025
Amazing experience
Amazing experience! Also amazing help from customer service especially from Mr.Nick outstanding
You will be looked after well.
Thank you!
December 2, 2025
Unprompted review
Fabulous customer experience by Linda…
Fabulous customer experience by Linda at Dreams Acton. So kind, caring and attentive throughout my transaction in obtaining a good bed and mattress to suit my needs.
November 9, 2025
Very friendly and helpful did an…
Very friendly and helpful did an amazing job putting the bed together good customer service
November 1, 2025
Delivered on time.lady at acton very…
Delivered on time.lady at acton very professional.very firm mattress excellent
October 31, 2025
Bed so nice and comfortable looks…
Bed so nice and comfortable looks really nice in room
September 27, 2025
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