Dreams - Aintree Reviews 187

TrustScore 5 out of 5

4.9

Unit 4A Aintree Racecourse Retail Park, L9 5AL Aintree, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ... I would recommend your company and have don... See more

Rated 5 out of 5 stars

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more

Rated 5 out of 5 stars

Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more

Rated 5 out of 5 stars

Great experienc staff made everything so easy and were knowledgeable and helpful. Explained mattress requiremt for the bunk beds. They demonstrated with in-store products. Fully clear on price and dat... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom

  • 01514337167

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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Rated 5 out of 5 stars

Honestly your service was…

Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ...
I would recommend your company and have done to family and friends ...thank you..

June 6, 2026
Rated 3 out of 5 stars

I asked for a hard mattress and when it…

I asked for a hard mattress and when it arrived it is not hard. I tried the same one in the shop but it felt very different. I’m patiently waiting for the 30 days use to pass at the moment I will be handing it back.

May 23, 2026
Dreams - Aintree logo

Reply from Dreams - Aintree

Good afternoon,

Thank you for your recent review.

I am sorry to hear that you are finding the mattress uncomfortable.

I hope that the resolution we have offered is suitable for you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Excellent service

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what type of mattress we both may like. After deciding on which mattress we liked we then picked a bed with ottoman storage. Final purchase process was straightforward booking delivery date with bed assembly and disposal of our old bed. We were very happy with service in store. Delivery was straight forward with a professional service from delivery team.

April 11, 2026
Rated 5 out of 5 stars

Perfect experience

Delivery staff were very helpful no issues at all. We were supported in our decision of mattress and couldn’t be happier with it!

March 24, 2026
Rated 5 out of 5 stars

Simply the best

Had a great experience the mattresses is great would only ever go to dreams yhey know there beds and Aintree store is fab as are the staff so helpful

April 12, 2026
Rated 5 out of 5 stars

The staff are fantastic

The staff are fantastic, so patient and helpful. The bed we bought is superb, my daughter loves it.
Delivery and assembly was first class.
I would definitely recommend 'Dreams'.

March 21, 2026
Rated 5 out of 5 stars

Very happy with the salespeople’s

Very happy with the salespeople’s, they where very professional, made me feel welcome, went the extra mile, it was very helpful talking to them, got the bed we where really suited to

March 6, 2026
Rated 5 out of 5 stars

Friendly and helpful

I found the staff very friendly and approachable. I was asked if I needed any assistance, which I did. The staff member discussed my requirements and I was given the opportunity to try out their dreams machine which identified the type of mattress I needed. I was not rushed in any way. The mattress was delivered on time to a room of my choice.

February 27, 2026
Rated 5 out of 5 stars

Best sleep ever.

From the start we had great customer support from Dan in Aintree who helped us pick what was likely to be our perfect bed and mattress. It wasn't cheap but we now know, with beds, you definitely get what you pay for. The delivery team couldn't have been more professional, everything explained and no hassle. Then came our first night in our new bed. Oh my days, the Tempur mattress just moulded to the shape of your body giving unbelievable support. The free Tempur pillows and duvet added to the experience, altogether giving my wife and I the best sleep ever....no aching hips or backs. We have just returned from a short break away and couldn't wait to be reunited with our bed. Thanks Dreams for everything.

February 20, 2026

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