We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more
Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ... I would recommend your company and have don... See more
Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom
- 01514337167
4.9
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We needed a new bed
We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop.
Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs.
Bed delivered exactly on time, as appointment.
Would recommend a visit
June 14, 2026
Honestly your service was…
Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ...
I would recommend your company and have done to family and friends ...thank you..
June 6, 2026
From visiting the Aintree shop to the…
From visiting the Aintree shop to the delivery of our mattress the service was excellent. Our mattress is excellent value and so comfortable.
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I asked for a hard mattress and when it…
I asked for a hard mattress and when it arrived it is not hard. I tried the same one in the shop but it felt very different. I’m patiently waiting for the 30 days use to pass at the moment I will be handing it back.
May 23, 2026
Reply from Dreams - Aintree
Good afternoon,
Thank you for your recent review.
I am sorry to hear that you are finding the mattress uncomfortable.
I hope that the resolution we have offered is suitable for you.
Kind Regards,
Wayne
Excellent service
We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what type of mattress we both may like. After deciding on which mattress we liked we then picked a bed with ottoman storage. Final purchase process was straightforward booking delivery date with bed assembly and disposal of our old bed. We were very happy with service in store. Delivery was straight forward with a professional service from delivery team.
April 11, 2026
Perfect experience
Delivery staff were very helpful no issues at all. We were supported in our decision of mattress and couldn’t be happier with it!
March 24, 2026
Very good advisers in shop
Very good advisers in shop. Delivery people very helpful and friendly. Product very good.
April 18, 2026
Great customer service ,guided us…
Great customer service ,guided us through what we needed
April 12, 2026
I was extremely impressed with the…experience
I was extremely impressed with the service I received, and the quickness of the delivery.
April 4, 2026
Simply the best
Had a great experience the mattresses is great would only ever go to dreams yhey know there beds and Aintree store is fab as are the staff so helpful
April 12, 2026
New mattress is excellent
New mattress is excellent, great nights sleep since it arrived
April 4, 2026
The staff are fantastic
The staff are fantastic, so patient and helpful. The bed we bought is superb, my daughter loves it.
Delivery and assembly was first class.
I would definitely recommend 'Dreams'.
March 21, 2026
Very happy with the salespeople’s
Very happy with the salespeople’s, they where very professional, made me feel welcome, went the extra mile, it was very helpful talking to them, got the bed we where really suited to
March 6, 2026
Friendly and helpful
I found the staff very friendly and approachable. I was asked if I needed any assistance, which I did. The staff member discussed my requirements and I was given the opportunity to try out their dreams machine which identified the type of mattress I needed. I was not rushed in any way. The mattress was delivered on time to a room of my choice.
February 27, 2026
Great delivery drivers and salespeople…
Great delivery drivers and salespeople who go the extra yard to explain why a mattress will suit
March 7, 2026
The young lady in the shop was…
The young lady in the shop was excellent as were the delivery men. Thank you for great service.
March 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.