I would recommend Dreams to anyone who is looking for a new mattress. All of their staff were really friendly and helpful. From the two ladies at my local store in Barnstaple, to the two delivery driv... See more
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I had a good experience with Dreams in Barnstaple. The staff were friendly, patient and helpful throughout, and they explained the available options clearly without making me feel pressured. The servi... See more
Dreams' customer service is top notch. The guys were professional, wore shoe coverings and communicated what they were doing at all times so it was clear throughout. They also struggled to get the mat... See more
I have been happy with the service Dreams has given me throughout my experience of purchasing a new bed. Everyone was patient, considerable and helpful. My only complaint is having to be fully compu... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH, Barnstaple, United Kingdom
- 01271615278
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Great Service from Dreams
I would recommend Dreams to anyone who is looking for a new mattress. All of their staff were really friendly and helpful. From the two ladies at my local store in Barnstaple, to the two delivery drivers. Great customer service and quality products.
Friendly and helpful service
I had a good experience with Dreams in Barnstaple. The staff were friendly, patient and helpful throughout, and they explained the available options clearly without making me feel pressured. The service was professional and the overall process was straightforward. There is still a little room for improvement, but I was generally satisfied with my visit and would be happy to recommend the store.
Helpful and knowledgeable assistants
Helpful and knowledgeable assistants. Everything delivered on time. Beds very comfortable. Thanks to all that assisted us.
Highly recommended
Great service from sales staff to delivery drivers.
A great buy super nights sleep
The bed is amazing
The bed is amazing, size is perfect, the ottoman function is fantastic so much storage, love the faux leather.
dreams were informative and patient enough,
there were no faults with delivery or service.
Really impressed with the bed and…
Really impressed with the bed and delivery of our new bed. Great professional service.
Thank you
Everybody was very helpful
We were made to feel welcome as soon as…
We were made to feel welcome as soon as we walked in the door.
Lovely Kay in Barnstaple set us up on the Sleep Match, made us a cup of tea and armed us with pillows to try the best matches….all were comfortable and once we chose there was a delivery date available just a few days later.
Genuinely the best customer service I’ve had in years. Thank you!
The bed expert at the shop was friendly…
The bed expert at the shop was friendly and helpful,as were the people who delivered the item.
From Kay the saleswoman to the delivery teamwho was…
From Kay the saleswoman who was extremely helpful from offering drinks to explaining the sleep match and helping me to choose the best mattress and divan,to the delivery team who were friendly and very professional. I would highly recommend Dreams to anyone
Great staff who were very knowledgeable…
Great staff who were very knowledgeable regards purchase. The staff who delivered were also lovely and very punctual and efficient loving our new bed.
Kay Was Absolutely Amazing Yesterday At…
Kay Was Absolutely Amazing Yesterday At The Barnstaple Dreams Shop , Nothing Was To Much Trouble , I Have A Disability But She Helped Me Purchase A New Topper For My Dreams Bed Also I Brought Flaxby Duck Feather Pillows And Flaxby Duck Feather & Down Duvet ,
Friendly
Friendly, knowledgeable member of staff. Very welcoming and gave us appropriate advice!
Very happy with my new Brookfield…
Very happy with my new Brookfield mattress.
Its really confortable and feels warm to sleep on.
Because of the wool in the mattress this would suit anyone who likes a bed to be warm, unlike the memory foam mattresses which always feel a bit cold to me. I purchased this one without trying because one was not available in shop but I am extremely pleased with it.
Top notch staff
Barnstaple shop assistance were really helpful, knowledgeable and gave me time to think & decide.
Delivery crew were fantastic, friendly and respectful.
The product is right for me and I am delighted with it.
Fabulous personal service
I was so well looked after by the store manager. I was offered a cup of tea and the manager really took note of my requirements and spent a long time ensuring that I ended up with the right product.
First the lady in the shop was very…
First the lady in the shop was very helpful , she went thro every thing about the four mattress I tried and the one I bought is lovely , I’m enjoying going to bed . The two men that delivered it were also very good.
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