Dreams - BarnstapleReviews 

131
TrustScore 5 out of 5

4.8

Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH Barnstaple, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I would recommend Dreams to anyone who is looking for a new mattress. All of their staff were really friendly and helpful. From the two ladies at my local store in Barnstaple, to the two delivery driv... See more

Rated 4 out of 5 stars

I had a good experience with Dreams in Barnstaple. The staff were friendly, patient and helpful throughout, and they explained the available options clearly without making me feel pressured. The servi... See more

Rated 5 out of 5 stars

Dreams' customer service is top notch. The guys were professional, wore shoe coverings and communicated what they were doing at all times so it was clear throughout. They also struggled to get the mat... See more

Rated 5 out of 5 stars

I have been happy with the service Dreams has given me throughout my experience of purchasing a new bed. Everyone was patient, considerable and helpful. My only complaint is having to be fully compu... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH, Barnstaple, United Kingdom

  • 01271615278

4.8

Excellent

TrustScore 5 out of 5

131 reviews

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1-star

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4.8

All reviews

(131)

12,572 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service from Dreams

I would recommend Dreams to anyone who is looking for a new mattress. All of their staff were really friendly and helpful. From the two ladies at my local store in Barnstaple, to the two delivery drivers. Great customer service and quality products.

June 9, 2026
Rated 4 out of 5 stars

Friendly and helpful service

I had a good experience with Dreams in Barnstaple. The staff were friendly, patient and helpful throughout, and they explained the available options clearly without making me feel pressured. The service was professional and the overall process was straightforward. There is still a little room for improvement, but I was generally satisfied with my visit and would be happy to recommend the store.

April 28, 2026
Rated 5 out of 5 stars

The bed is amazing

The bed is amazing, size is perfect, the ottoman function is fantastic so much storage, love the faux leather.

dreams were informative and patient enough,

there were no faults with delivery or service.

April 12, 2026
Rated 5 out of 5 stars

We were made to feel welcome as soon as…

We were made to feel welcome as soon as we walked in the door.
Lovely Kay in Barnstaple set us up on the Sleep Match, made us a cup of tea and armed us with pillows to try the best matches….all were comfortable and once we chose there was a delivery date available just a few days later.
Genuinely the best customer service I’ve had in years. Thank you!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Kay Was Absolutely Amazing Yesterday At…

Kay Was Absolutely Amazing Yesterday At The Barnstaple Dreams Shop , Nothing Was To Much Trouble , I Have A Disability But She Helped Me Purchase A New Topper For My Dreams Bed Also I Brought Flaxby Duck Feather Pillows And Flaxby Duck Feather & Down Duvet ,

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable member of staff. Very welcoming and gave us appropriate advice!

December 13, 2025
Rated 5 out of 5 stars

Very happy with my new Brookfield…

Very happy with my new Brookfield mattress.
Its really confortable and feels warm to sleep on.
Because of the wool in the mattress this would suit anyone who likes a bed to be warm, unlike the memory foam mattresses which always feel a bit cold to me. I purchased this one without trying because one was not available in shop but I am extremely pleased with it.

December 28, 2025
Rated 5 out of 5 stars

Top notch staff

Barnstaple shop assistance were really helpful, knowledgeable and gave me time to think & decide.
Delivery crew were fantastic, friendly and respectful.
The product is right for me and I am delighted with it.

November 24, 2025
Rated 5 out of 5 stars

Fabulous personal service

I was so well looked after by the store manager. I was offered a cup of tea and the manager really took note of my requirements and spent a long time ensuring that I ended up with the right product.

November 19, 2025
Unprompted review

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