My husband and I felt at ease as soon as we entered the showroom. We spent time browsing before the very friendly manager came over to assist us. He was extremely knowledgable finding the perfect m... See more
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Fantastic I come to this store Blackburn dreams all the way from Preston for INNY. Abseloute fantastic service he provides such care can be daunting what to buy but the way he understands everything a... See more
Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... See more
Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 The Peel Centre, BB1 3HT, Blackburn, United Kingdom
- 01254924848
4.8
Excellent
223 reviews
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Dreams, Blackburn, Lancashire
Can’t fault this Blackburn store and the delivery guys. Great service, really good mattress too.
October 4, 2024
Fantastic service in the store in…
Fantastic service in the store in Blackburn and great service on delivery
September 13, 2024
Perfect service perfect product…
Perfect service perfect product delivered and assembly as planned all rubbish taken away.
August 16, 2024
we bought a bed and a mattress from…
we bought a bed and a mattress from Dreams in blackburn and was served by Inayat. truly amazing and very experience staff. delivery was great and drivers were very nice. beds so comfortable and i would definitely shop again from Dreams
August 5, 2024
Unprompted review
Sweet dreams From start to finish our experiences of…
From start to finish our experience of purchasing are dream bed. From all the help and support we received in the Blackburn store, to the lovely delivery men who also couldn’t do enough to help . Loving our bed♥️
August 2, 2024
Great mattress
Great mattress. Delivery guys on the ball. Plenty of communication off dreams.
August 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff extremely helpful bed delivered…
Staff extremely helpful bed delivered on time. Good company to deal with. I would definitely recommend them.
July 19, 2024
Reply from Dreams - Blackburn
Good afternoon Jeanette,
Thank you for taking the time to leave us your feedback.
I am delighted to hear that you were happy with the service you received.
Many thanks,
Kishan
Dreams has been a great experience as a…
Dreams has been a great experience as a returning customer of ten years. the salesperson Solly was brilliant, the whole visit was made so easy and i got exactly what i wanted at a great price. My new Tempur mattress is exceptionally comfy as are the pillows and the bed frame is stunning and beautifully made. my bedside drawers have yet to surface but i’m certain they will be just as fantastic.
July 23, 2024
Our sales agent Sully was excellent and…
Our sales agent Sully was excellent and showed us many variations of mattress
We were place on the Dreams measurement bed and he went through all of the different options available
After finally settling on our chosen mattress and payment was made
The delivery and collection of our old mattress was duly conducted by Daniel who gave us post delivery advice and we are currently enjoying our new hobby “sleeping”
July 23, 2024
We ordered a single bed in 2 half's…
We ordered a single bed in 2 half's when it arrived it was a one piece bed if it wasn't for the delivery team it would have been returned 10 out of 10 for the delivery guys
July 5, 2024
Reply from Dreams - Blackburn
Good morning David
Thank you for your review. All of our divan bases do come split in two halves, with the exception of single bases which come as one unit. I am very sorry if this was not properly explained.
I am glad the delivery team resolved for you, and I hope you will be happy with your purchase.
Many thanks
Peter
GREAT SERVICE
Bed delivered when stated and the team delivering were fabulous. Didn’t even bash the walls! Respectful of property and took all rubbish away too!
Over great experience from start to finish!
June 21, 2024
Excellent products
Excellent products, helpful customer service and very patient delivery staff
Keep up the good work!
June 14, 2024
Store staff know their products
Store was not too busy and we were met by a store member who dealt efficiently with our enquiries and was well versed in his product knowledge. We made a purchase based on his knowledge and recommendations.
May 27, 2024
Unprompted review
Delivery drivers
Fantastic delivery drivers Tom and Reece. Found our new build address no problem were other companies were struggling.
Took the bed frame up to the stated room. Friendly, efficient service.
Thankyou.
April 8, 2024
Unprompted review
friendly efficient service
April 21, 2024
Right Choice
The Staff (sales & delivery) were very friendly and helpful - no problems whatsoever. Love the bed and pillow, I could tell the difference after one nights sleep.
April 19, 2024
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