Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy... See more
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Review summary
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Reviews shaping this summary
Weston-super-Mare branch. We were welcomed by staff and handled by Jacob who was superb throughout. Really took into account our needs and wasn't pushy in the slightest. A fantastic experience and we... See more
We visited the Hedge End store and Ben was very helpful. We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses. He remained prof... See more
⭐⭐⭐⭐⭐ Warrington Store Excellent service from John and Richard! They were both very friendly, helpful, and knowledgeable, making the whole experience of choosing a bed really easy and enjoyable. T... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115K reviews
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Bought in June and just started using…
Bought in June and just started using in August as was setting up new home. Not pleased with Workshop D divan bed base. One of bed base drawers fell of when I removed the binding. Hesitant to open the others and am trying to contact Dreams Customer Service for advice. The Ashbourne mattress is excellent. Plump and soft, but firm and cool as contains wool. My son is happy with the firmer Frome Mattress.
I am pleased with my reduced price purchase overall but cannot reattaching the drawer front easily.
June 28, 2026
Terrible delivery/customer service
One star is one too many, the delivery date was locked in by text yesterday and cannot be changed they say…0745-0945 we stripped the bed this morning and moved everything outside ready for the early drop, The delivery window came and went. Not a single way to contact them to chase it up. In the end we rang a branch who contacted the delivery centre and he was told with no reason that it wouldn’t be delivered today, Today is Saturday they have no customer service as they label it until Monday morning. I can’t even cancel my order until then. Worst service ever.
August 15, 2026
Unprompted review
Mattress purchase
Hollie supported our mattress choice by using the Sleep Match technology and then happily encouraged us to try them all out. She was very patient and helpful.
Katie and Hollie helped us with our financial agreement too with clear explanations. Thanks
August 15, 2026
Unprompted review
Jacob in the Weston super mare branch…
Jacob in the Weston super mare branch was superb . Very knowledgeable and helpful and went out his way to explain things clearly he answered all our questions without putting us under any pressure to buy . We will definitely be back soon and would highly recommend the store due to the service we received today
August 15, 2026
Unprompted review
Great range of mattresses and very…
Great range of mattresses and very helpful assistant in Charlie
August 15, 2026
Unprompted review
Andrea was a super star
Andrea was a super star. She held the whole department together whilst the new IT system was being a big stressfull problem.
She was polite and courteous with all her customers whilst sorting out the IT Issue.
Tha. You Andea 😊
August 15, 2026
Unprompted review
Nidhi is a wonderful staff member who made my experience at Dreams one to remember
All staff were incredibly lovely and I found my dream bed!! I felt incredibly supported the whole time and not rushed into making decisions. Thank you especially to Nidhi for being so so lovely and kind towards us!! Thank you all for greeting me and my Dad with warm smiles and never ending comfort!!! The sleep match machine was unlike anything I've done before and I felt so seen for my needs! I will absolutely recommend to a friend to try out this awesome experience if they are looking to buy a bed or mattress!! The colour schemes were so pretty and right up my street! Thank you team!!
August 15, 2026
Unprompted review
Great customer service received by the…
Great customer service received by the Shirley branch. Well looked after by Chet, Rosie and Baz
August 15, 2026
Unprompted review
Dave from hull store really helped in…
Dave from hull store really helped in getting our perfect bed and mattress ,top work.
August 15, 2026
Unprompted review
Very efficient service and helpful staff
August 15, 2026
Unprompted review
Recently purchased an upholstered…
Recently purchased an upholstered ottoman bed frame from Karen at Dreams in Blyth. She was amazing….. what unbelievable service.
I hope we get the same service when it’s delivered! So far so good
August 15, 2026
Unprompted review
Had a great experience at Dreams…
Had a great experience at Dreams Slough, Everton was incredibly helpful, knowledgeable and patient. Would highly recommend.
August 15, 2026
Unprompted review
Thank you so much to Anna Hereford
Thank you so much to Anna at the Hereford Dreams, (and all of the team) I can't express enough the fantastic customer service, time and expertise given to us today when purchasing 3 beds. It made a stressful time a very enjoyable experience and I'm so grateful and would recommend fully. Thank you again Anna for all of your help.
August 15, 2026
Unprompted review
First class service
Our whole experience was fantastic thanks to Khadeejah at the Stratford Upon Avon store. From the moment we walked in she was engaging, extremely knowledgeable & guided us through the whole process with a fantastic sense of humour. We haven't received customer service like that for a very long time, we would highly recommended her as a consultant to anyone thinking of buying a new bed, mattress or accessories, she is an absolute pleasure to deal with & deserves credit
August 1, 2026
Unprompted review
Visited the Blyth store today and was…
Visited the Blyth store today and was served by lovely lady called Karen. She was very helpful and knowledgeable in helping us buy the perfect bed xx
August 15, 2026
Unprompted review
Found Gabriel at Watford to be very…
Found Gabriel at Watford to be very helpful and knowledgeable.
August 15, 2026
Unprompted review
Steve and the team were amazing and…
Steve and the team were amazing and really looked after us.
August 15, 2026
Unprompted review
Sue (Metro Centre) made the experience…
Sue (Metro Centre) made the experience very simple and easy and helped me decide on the best mattress and bed for me. Personable and pleasant character.
August 15, 2026
Unprompted review
We went in looking for a new bed and…
We went in looking for a new bed and mattress and steve was there straight away to give us a hand and help us find the bed we wanted without making us feel pressured
August 15, 2026
Unprompted review
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