Delivery was on time, installers were tidy friendly and knowledgeable. Everything demonstrated fully. Very happy to use again. Very satisfied customer.
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Amazing service from start to finish, friendly informative sales staff Kieran and kind, helpful delivery crew Steve plus 1. Was expecting a nightmare (nothing ever happens as it’s supposed to since Co... See more
Wonderful, knowledgeable staff and the team who delivered the matress - so helpful. Amazing quality and have so welcomed those restful night sleeps. Highly recommend!
Excellent salesman. No high pressure salesmanship. Tried out their new bed gizmo which suggests best beds to look at. Very interesting. Warm welcome, offer of a free drink, allowed to repeatedly tr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, United Kingdom
- 01202025499
4.9
Excellent
254 reviews
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I’m happy about my experience
I’m happy about my experience. Good value for money.
April 13, 2026
Unprompted review
Delivery was on time
Delivery was on time, installers were tidy friendly and knowledgeable. Everything demonstrated fully. Very happy to use again. Very satisfied customer.
March 30, 2026
Great experience
Wonderful, knowledgeable staff and the team who delivered the matress - so helpful. Amazing quality and have so welcomed those restful night sleeps. Highly recommend!
April 1, 2026
The Dreams delivery lads.
The two lads that came with the bed were so helpful, polite and a credit to Dreams. Kieran and Jonathan.
March 8, 2026
Everyone did what they said they'd do
Everything from start to finish, ordering to delivery. Well done to all the staff involved
March 7, 2026
Delivery was on time
Delivery was on time, bed was put together quickly by delivery staff who were very friendly and helpful
March 7, 2026
When things go wrong its how you deal with it that matters
Ordered a bed base & mattress, sales & delivery service and communication was brilliant but when delivered part of the base was damaged and item was no longer in production. Customer service sourced us a replacement section from another warehouse and delivery organised swiftly within the week. No problems, no delays, no fobbing off just really helpful and well communicated support. Now sleeping peacfully in my new bed!
February 14, 2026
happy knights
i ordered a new bed and very happy with it and the two men that came with it were great thanks dreams
January 30, 2026
Fantastic sofa bed
Fantastic sofa bed, loving the comfort
Great service , delivery and assembly
February 13, 2026
Very efficient
Very efficient, polite and professional crew. Cleared up and helpful.
Thank you
February 6, 2026
Excellent sales and excellent delivery guys,,The pre delivery text service was great so I wasn’t handling around all day,,
Excellent,,,, no stress from purchase to delivery,,,only reason for 4 stars is the mattress was slightly squashed on one side,, and I was a bit concerned about it shape,, I let is settle for over 5 hours,,,,
I still think theirs a bit of a indent,,, but willing to see how it holds up,,, I did email dreams but no reply,,, so I guess I sent it to a non reply email or they haven’t got back to me,, but hey ho,,,
January 27, 2026
So happy with service when buying
So happy with service when buying, great delivery. Very happy
January 31, 2026
Great Service
The service in the store really helpful and not pushy. The delivery men again were great all round good experience. We will definitely go back to the store if we need anything else
January 30, 2026
The sales person had outstanding…
The sales person had outstanding product knowledge
She was not pushy
There was a good selection on display
We were given ample time to test different products without being hassled.
A very pleasant buying experience.
January 18, 2026
Choosing a Mattesss
We were greeted at the door of the store and asked what we needed. We were then offered the chance of a sleepmatch. This was a good experience, ending with a massage. We were then shown the mattresses that would possibly suit us. We then had the chance to lie on each bed and we were offered a cup of tea. We found one which we liked and bought it and the whole experience was easy and we felt valued. We were highly satisfied. Thank you
January 17, 2026
So far so good with Bed and Mattress
Friendly staff and helpful in the local store.
We had to change our delivery date a few times but this didn’t cause a problem.
Delivery was efficient.
Thank you
December 19, 2025
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