Excellent professional staff who are very friendly . I spent time choosing my mattress and was made to feel very welcome and in no way rushed at all . I love my new mattress and bed .
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It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
238 reviews
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Everything!
June 27, 2026
Excellent professional staff who are…
Excellent professional staff who are very friendly . I spent time choosing my mattress and was made to feel very welcome and in no way rushed at all . I love my new mattress and bed .
June 19, 2026
To be help
Excellent the staff in the shop was really helpful and the delivery men especially polite
June 13, 2026
Lee at the Braintree branch was very…
Lee at the Braintree branch was very helpful and knowledgeable about the products, guiding us through the various mattresses to suite us.
May 21, 2026
Unprompted review
From the Store to our Home the service…
From the Store to our Home the service was excellent. We received help in store, the assistant was attentive and very informative. The delivery arrived on time, the gentleman took the sofa bed to the room and assembled it. Before they left they made sure that I knew how to set the bed up and fold it away. They were extremely well mannered and put shoe coverings over their outdoor shoes. They have my vote.
May 8, 2026
Great experience around and most…
Great experience around and most important a very good sleep
May 1, 2026
Delivery was really good.
July 12, 2025
The employees at Braintree are super helpful without being pushy.
The employees at Braintree are so helpful without being pushy. Reasonable prices. Good quality. The only downside is that we went back to purchase a second bed, and sadly, delivery is up to 3 months.
April 25, 2026
Unprompted review
Now getting a lovely night sleep
April 12, 2026
Great customer service!
We were really looked after in the Braintree shop as we looked for our ideal mattress. Its just a shame it took a while to arrive!
February 6, 2026
Very professional
Very professional, polite and nothing was too much trouble. Very helpful in every way by well trained staff. Excellent experience.
March 21, 2026
I been in Braintree store
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on time. Me and my husband liked the topper, very soft and sleep better. Staff very friendly dedicate of necessary time until we satisface with the purchase. The only thing i didn't like, a purchase of 1.050 pound, i know you give a free pillow as i see on the reviews also today on the webb; i asked for one and made excuse avoid conversation as i really need a pillow. For this small thing, customers feel disappointed.
February 14, 2026
Unprompted review
Excellent service
Excellent service, helpful friendly staff and the ability to try out different mattresses before buying, and all at a very fair price!
March 1, 2026
I had a great experience with the team…
I had a great experience with the team in Braintree. The bed sold is amazing Tempur is so comfortable and I love going to sleep at night. I awake now feeling refreshed and ready for the day.
September 30, 2025
Excellent service and advice from store…
Excellent service and advice from store and also very good job by delivery staff
February 14, 2026
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