Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
313 reviews
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A Dream bed is a Very satisfied customer
My wife loves her new Dreams bed which she finds extremely comfortable helped by the wonders of Dream technology to assist in making bed selection that bit easier.
May 16, 2025
Beds amazing
Beds amazing? And the sales rep, couldn’t of asked for a better person to talk you through buying one
May 3, 2025
Excellent in store staff couldn't have…
Excellent in store staff couldn't have been more helpful.
And answered everything to do with the
Choice of mattress.
Delivery on time and not a problem with the driver.
May 3, 2025
Great delivery guys
Great delivery guys, really respectful. Bed and mattress, really pleased.
April 13, 2025
Mattress purchase from dreams store Brierley hill…
The sales people at dreams brierley hill were brilliant. The mattress is just right for us and is so comfortable. Great service from dreams from sales through to delivery . Would recommend using this store as the service and products are brilliant thanks dreams. 😃👍
April 12, 2025
Great service from Andrew couldn’t ask…
Great service from Andrew couldn’t ask for more!
March 28, 2025
Excellent service
Staff at dreams were really friendly and approachable. We felt they were very knowledgable about the products they had and we never felt rushed when making our choices. We were helped when we needed it and left to mooch when we needed that too! We were lucky to go on a weekend when there were some great offers too 👍
March 9, 2025
Excallent service!!!
March 21, 2025
Good honest info from Brandon (I think…
Good honest info from Brandon (I think that's his name). Very thorough and helpful, regarding my back issues. Very pleased with my mattress & pillow.
Just a little disappointed on Dreams extra costings for having it taken upstairs to the bedroom.
March 16, 2025
Bed is very comfortable
Bed is very comfortable, A bit softer than expected and not as firm as the one I tried in the showroom. However I am very satisfied with the purchase.
February 27, 2025
The bed delivered promptly they were…
The bed delivered promptly they were very pleasant and quick
February 23, 2025
Highly recommend
Excellent service in store, followed by brilliant delivery. Fabulous mattress!
February 20, 2025
a good night's sleep needed
we had very good help in getting and finding the mattress we needed and i can sleep happily
February 20, 2025
So pleased with the service and the bed!
It has been a ‘Dream’ ordering from these guys! I changed delivery a couple of times! It was no trouble for them. Paid for someone to put the bed together and so thankful we did! Two lovely guys who wore their own slippers, put it together in no time! Gave us clear instructions on how to look after the mattress! Couldn’t be more helpful! We’ve slept so well since the bed arrived! Definitely recommend!
February 11, 2025
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