Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
308 reviews
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Dreams offer excellent customer service…
Dreams offer excellent customer service throughout your visit if wished. The Sleep Machine is an added bonus to see what type of mattress suits you best. As made to order, one side can be firm whilst the other is of medium support or whatever you require.The sales team are very knowledgeable and informative.we bought a mattress and bed. If not entirely happy with the mattress you can have one change after 40 days but within 100 days. Which is excellent. I would highly recommend Dreams to anyone wishing to purchase a mattress or bed.
June 21, 2025
Unprompted review
Great customer service.
Great customer service.
The sale assistant was excellent and knew the products. He gave us excellent advise after using the sleep match machine.
Our mattress has arrived and was delivered by two lovely chaps who moved the very heavy bed upstairs on a very hot day. They were very helpful, again, excellent customer service.
June 14, 2025
Unprompted review
The service and expertise shown by…
The service and expertise shown by staff was,amazing.The,delivery service was,well organised.I now,have,a really comfy bed.l would,thoroughly recommend Dreams .
Location was,Dreams at Bridlington Store
June 1, 2025
Excellent bed for teenage son
The man who served us called Robert was excellent and we walked out with a bed, a mattress and some bedding. Couldn’t fault the customer service. I bought an ex display mattress which saved me around £150.00 and it’s like new. I was a bit bemused when they plonked my teenage son on a £950.00 mattress and I had to say ‘sorry I’m not spending that on my son’s mattress!’ After that it was all good! And they knocked the price down a bit as I bought everything together. Great service Robert! So patient, friendly and helpful. Sorry I couldn’t remember your surname.
May 5, 2025
Very happy
From the initial store visit to delivery of our chosen bed everything was excellent.
May 25, 2025
Brilliant mattress and a great sleep!
May 24, 2025
The staff were very kind and…
The staff were very kind and considerate with a view at looking at the various that were available in obtaining a bed that was commensurate with one's needs.
May 11, 2025
Really good customer service
Really good customer service! We went looking for our first home, didn’t really know what we wanted. Dan was really helpful, we used the sleep machine and he directed us to the best fits for us. He was also really knowledgeable and set everything up without the pressure of buying there and then. Thank you!
May 3, 2025
Unprompted review
Dreams staff member was very helpful…
Dreams staff member was very helpful when I went into the shop in Brislington Bristol, to try out mattresses and helped me choose the right one for me. I am happy with my purchase, cthe mattress is comfortable and just what I needed
May 2, 2025
Good all round.
Good service in-store. Good selection of delivery dates. Good delivery. On time and helpful and friendly crew. Bought two mattresses for grandson's. They're pleased with them.
April 27, 2025
Friendly, knowledgable staff
Jennifer was extremely helpful when purchasing my new mattress. I visited the store twice and was warmly welcomed both times, being remembered the second time. The staff were very knowledgable about the products and were able to make suitable recommendations without being too pushy
April 18, 2025
Unprompted review
Very knowledgeable and yes pleased with…
Very knowledgeable and yes pleased with almost immediate delivery plus taking away
old mattress!
All together a stress free experience
April 13, 2025
The lovely gent who showed me all the…
The lovely gent who showed me all the different beds I could choose from was simply marvellous. Done more than needed to be done, was polite and so very helpful. Above and beyond.
Went back on the Saturday and placed my order. Best thing I have done.
Delivery was smooth sailing to, very helpful guys.
April 13, 2025
Bought a wonderful bed and mattress…
Bought a wonderful bed and mattress from Reiss who was extremely helpful and kind definitely recommend.
March 17, 2025
Delivery was on time
Delivery was on time, the guys did a great job installing the bed. The bed has proved to be very comfortable so very pleased with my purchase.
March 30, 2025
Excellent customer service and advice
Excellent customer service and advice. Delivery on time and efficient. Delivery guys assembled the bed and attached our existing headboard.
March 30, 2025
Great costumer service in store and on…
Great costumer service in store and on the day of delivery.
March 29, 2025
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