Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.
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See what reviewers are saying
Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.
From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more
Absolutely brilliant company. From shop to delivery Got expert advice When a family matter happened staff offered to cancel order or hold until we where ready. Delivery men clean tidy friendly.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom
- 01885498243
4.7
Excellent
237 reviews
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Professional and Knowledgeable
We recently visited the Bromborough store. David who advised us our purchases was incredibly professional and knowledgeable.
April 21, 2024
Unprompted review
Dreams gave good service and the items…
Dreams gave good service and the items were delivered on the day and time we wher given
May 3, 2024
Great company and excellent service.
April 20, 2024
Replacement
Simon delivered the best possible service and reassurance to an anxious new mum. I had just gone through homelessness with my baby so financially I was struggling to get a replacement of my temper cool mattress, which I bought a couple of years before for physical health reasons. This was damaged through needing to be moved twice to and from storage. He provided lots of options and we were able to get a solution which I am to this day so grateful for. He took care of everything from a replacement mattress, covers and sorted delivery etc... This gentleman is an asset to the company and really went out his way to help me during a difficult time. Thank you 😊
January 25, 2024
Unprompted review
Absolutely brilliant company.
Absolutely brilliant company.
From shop to delivery
Got expert advice
When a family matter happened staff offered to cancel order or hold until we where ready.
Delivery men clean tidy friendly.
Would highly recommend
My bed and mattress are perfect.
March 29, 2024
Great customer service explained…
Great customer service explained everything in detail before we made our choice.
Very happy with out Tempur bed 👌
April 5, 2024
Amazing from start to finish
Amazing from start to finish
Popped into the shop in Bromborough told the manager what I needed he listened and I got the best mattress,the delivery was on time
I will definitely be back
April 5, 2024
friendly informative took time to…
friendly informative took time to reaasure great service
and great product
March 22, 2024
Phenomenal customer service
Phenomenal customer service
Amazing quality
Delivery service friendly and fast
March 16, 2024
On entering the shop in Bromborough the…
On entering the shop in Bromborough the service was excellent. We were given a lot of relevant information, questions answered, and then given time to make up our minds without feeling under pressure. Also, the delivery service was extremely pleasant, very helpful, and took the mattress to the correct room.
March 7, 2024
The visit to Bromborough Store was helpful and informative.
The staff were very helpful and informative. I was under the impression I had already given you one report but I am happy just to say that it was a pleasant experience and we are appreciating our purchase. Thank you
February 22, 2024
Amazing
Very helpful on delivery and very nice two gentleman who delivered it .put covering on there feet.as asked to use bathroom.and explained that we could change our mattress after so many days if we didn't feel comfortable when sleeping on it which we I thought was really good
February 22, 2024
Good customer service
February 1, 2024
Very good range
Very good range, well informed staff, never felt pressured. Great shopping experience
January 30, 2024
Unprompted review
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