We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... See more
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Excellent sales team. Explained at length all various options. No pressure. No pushing expensive items.
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... See more
Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, United Kingdom
- 01282525299
4.7
Excellent
136 reviews
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Excellent sales team
Excellent sales team. Explained at length all various options. No pressure. No pushing expensive items.
September 13, 2026
Holly was great
Holly was great!
Listened to what I was looking for and did not try to push the sale.
Very grateful to have found a bed and suitable mattress within my budget.
September 5, 2026
Bedtasti ,We were let into the shop at 9.30 not…
We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent price and very good quality. He covered all our requirements and we were happy .The service was excellent.
August 28, 2026
Friendly & helpful service
Friendly, helpful service..obliging with offering us changeable delivery dates
August 28, 2026
Very straight forward from ordering the…
Very straight forward from ordering the bed to it being fitted very impressed thanks Stephen Waddicor
June 6, 2026
i came in twice and was very impressed…
i came in twice and was very impressed with the sales persons knowledgeplus staff member very pleasant named Ahmer even offered coffee and gave me plenty of advice
June 6, 2026
Dreams fulfilled!
Pleasant salesman, very helpful and no pressure
Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was
Similar comments from my wife too
Well done Dreams, thank you
May 23, 2026
A brilliant experience in choosing a…
A brilliant experience in choosing a new bed, took great care in listening to my needs in what I needed. A big thank you to Ahmer at the Burnley store.
May 12, 2026
Unprompted review
Excellent customer service
I have purchased 4 beds from dreams, and recommend them to family and friends. The staff at dreams were brilliant, really helpful and attentive. I love my new bed
May 10, 2026
The staff where fantastic from start to…
The staff where fantastic from start to finish in the shop and the delivery people were excellent
April 24, 2026
Ordered with ease ..Great service and…
Ordered with ease ..Great service and price. Delivered on time.
April 25, 2026
I had an excellent experience in the…
I had an excellent experience in the Dreams store in Burnley. Friendly, helpful advice with no pressure to buy (consequently I did).
April 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolute joke
Absolute joke, television bed arrived damaged and scuffed then television motor broken so couldn't fit it. Terrible after sales service couldn't get hold of anyone we had to chase it up , now waiting till May for replacement. We was promised at store these beds were reliable then fitter says we have had a few broken as they made in China. Matt the Manager was decent and apologetic but as a company not good when you spend 1000s on a bed you expect a prompt replacement when its delivered busted and not wait two months. Dissatisfied Customer
March 27, 2026
Reply from Dreams - Burnley
Good Afternoon Jason
Thank you very much for taking the time to leave your review, we really appreciate your feedback.
I have sent you an email and look forward to your reply. Thank you again.
Regards,
Nick
Bed excellent.Everything went smoothly…
Bed excellent.Everything went smoothly delivery excellent prompt and very polite workman good job
March 25, 2026
Great experience!
March 29, 2026
Unprompted review
All went well but be aware that…
All went well but be aware that delivery could take a few days depending on the model you want.
March 15, 2026
Fantastic service from start to finish
Fantastic service from start to finish. Great customer service both in store and with the delivery team. The quality of the bed is also excellent!
March 8, 2026
Great place to buy from nice staff and…
Great place to buy from nice staff and bed is great
March 1, 2026
Perfect
Clean, tidy showroom. Relaxed environment. Allowed to browse but assisted when needed. Offered coffee & Tea whilst we shopped. Friendly, knowledgeable staff. Great choice of pillows too. Fantastic shopping experience.
January 14, 2026
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