Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... See more
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I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... See more
Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... See more
We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
2 Eighth Avenue, DE14 2WG, Burton-on-Trent, United Kingdom
- 01283241276
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Dreams & Sainsbury’ Nectar…
I made the choice to order from Dreams using the Sainsbury’s Nectar app, when ordering through the app I can also gain/earn Nectar points ( I’m still waiting for my Nectar points) but when ordering my new mattress from Dreams, using the website to order from it was very informative lots of photographs to help you visualise what the item you need looks like, the website was straightforward to use and very easy to check out and pay.
After successfully paying I was emailed my payment receipt and given a delivery date with a two hour time slot, with further confirmation that I would receive a more detailed confirmation of delivery time nearer the date.
Shopping experience was good but....
Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of the base but the mattress is very comfortable.
Bed came right on time and the delivery…
Bed came right on time and the delivery guys where lovely couldn't do enough for me
The staff were very friendly
The staff were very friendly, they explained everything Gave me time to try mattresses and choice one.
I would recommend them.
Very happy with this mattress…
Very happy with this mattress comfortable fits excellent on exciting new bed base easy to manage price good delivery very good young girl who took my order over phone very helpful new her job helpful gave good advice lovely to talk to.
Great experience from in the shop and…
Great experience from in the shop and delivery of the mattress. Mattress is great and the staff were very helpful throughout.
The staff were very helpfull
The staff were very helpfull. The bed was just what we wanted & delivered on time.
Thank you.
Grea service great quality beds and…
Grea service great quality beds and delivery/Built in the room of your choice what’s not to happy about
Helpful advice in store
Helpful advice in store. Speedy delivery, quick and efficient bed building room. Well done x
Excellent service at Burton On Trent…
Excellent service at Burton On Trent Store. Helpful and knowledgable without being too pushy.
On time,polite and efficient
An all round excellent experience
Incredibly helpful, no-pressure sales staff who was very experienced and helpful. The sleep match system helped us narrow down the wide selection. We weren’t pushed towards any model but allowed to narrow down our choice at our own pace. Once chosen, the purchase process was smooth. The communication process pre delivery was appropriate and informative, and the delivery prompt and efficient. Our first week on our new mattress has been marked by significant sleep improvements so far. Very happy at this point.
Sprung matress
We were very satisfied with the help we got ,to make a good choice of mattress, shown lots of matresses, tried them out and made our choice ,which we are very happy with, thankyou dreams.
Excellent all round service.
We wanted a new mattress for our narrowboat The first shop we visited was dreams.We didn't have to shop any further as Wiktoria at Burton on Trent was so helpful.We found a right mattress at a good price.The delivery experience was excellent as they were bang on time and went way over the call of duty helping us get it into the boat and the old one out.A refreshing change to get such good service from a company and would recommend Dreams highly.
Sales assistant showed us a range of…
Sales assistant showed us a range of mattresses to try out. They varied in cost to suit all budgets.
We decided to upgrade to Super king and also purchased a new bed frame.
Very happy with purchase and with the support and advice of our assistant.
They were very patient with us in the…
They were very patient with us in the store giving us plenty of time to make the right choice. We are very satisfied with our purchase. The delivery staff were very experience and were also efficient.
Great shop
respectful helpful got the goods that we wanted staff just great
This new bed an mattress is exactly…
This new bed an mattress is exactly what l hoped for, comfortable, supportive and a dream to sleep on. In store the Dreams manager was very fourthcoming and helpful. The delivery was on time and delivery men were brilliant.
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