Dreams - Burton on Trent Reviews 

153
TrustScore 5 out of 5

4.8

2 Eighth Avenue, DE14 2WG Burton-on-Trent, GB


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Rated 4 out of 5 stars

Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... See more

Rated 5 out of 5 stars

I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... See more

Rated 5 out of 5 stars

Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... See more

Rated 5 out of 5 stars

We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 2 Eighth Avenue, DE14 2WG, Burton-on-Trent, United Kingdom

  • 01283241276

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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4.8

All reviews

(153)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams & Sainsbury’ Nectar…

I made the choice to order from Dreams using the Sainsbury’s Nectar app, when ordering through the app I can also gain/earn Nectar points ( I’m still waiting for my Nectar points) but when ordering my new mattress from Dreams, using the website to order from it was very informative lots of photographs to help you visualise what the item you need looks like, the website was straightforward to use and very easy to check out and pay.
After successfully paying I was emailed my payment receipt and given a delivery date with a two hour time slot, with further confirmation that I would receive a more detailed confirmation of delivery time nearer the date.

February 8, 2026
Rated 4 out of 5 stars

Shopping experience was good but....

Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of the base but the mattress is very comfortable.

February 27, 2026
Rated 5 out of 5 stars

Very happy with this mattress…

Very happy with this mattress comfortable fits excellent on exciting new bed base easy to manage price good delivery very good young girl who took my order over phone very helpful new her job helpful gave good advice lovely to talk to.

January 3, 2026
Rated 5 out of 5 stars

An all round excellent experience

Incredibly helpful, no-pressure sales staff who was very experienced and helpful. The sleep match system helped us narrow down the wide selection. We weren’t pushed towards any model but allowed to narrow down our choice at our own pace. Once chosen, the purchase process was smooth. The communication process pre delivery was appropriate and informative, and the delivery prompt and efficient. Our first week on our new mattress has been marked by significant sleep improvements so far. Very happy at this point.

October 12, 2025
Rated 5 out of 5 stars

Sprung matress

We were very satisfied with the help we got ,to make a good choice of mattress, shown lots of matresses, tried them out and made our choice ,which we are very happy with, thankyou dreams.

September 24, 2025
Rated 5 out of 5 stars

Excellent all round service.

We wanted a new mattress for our narrowboat The first shop we visited was dreams.We didn't have to shop any further as Wiktoria at Burton on Trent was so helpful.We found a right mattress at a good price.The delivery experience was excellent as they were bang on time and went way over the call of duty helping us get it into the boat and the old one out.A refreshing change to get such good service from a company and would recommend Dreams highly.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sales assistant showed us a range of…

Sales assistant showed us a range of mattresses to try out. They varied in cost to suit all budgets.
We decided to upgrade to Super king and also purchased a new bed frame.
Very happy with purchase and with the support and advice of our assistant.

September 18, 2025

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