Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreams Watford is wonderful!
my experience at Dreams Watford was fantastic, and Gabriel was so friendly and helpful!
Visit to store was great
Visit to store was great. We were in need of a new bed and Katie at the Tamworth store sorted us out. Used the Sleep Match to get a better understanding of what I needed as I have a bad back. Turns out I need a firm mattress and my own at home is basically now as flat as a pancake.
Staff were great and very helpful.
Wonderful service
Wonderful service. Wendy was delightful, attentive and really made sure that we were comfortable and got the right mattress and bedding 👍🏻
most helpful shopping trip
the whole experience of buying the bed was excellent. we didn’t feel as though we were being talked down to. can’t fault the assistant called sue.
thanks very much
Excellent service
Excellent service. Very friendly and helpful staff especially Abbey and Kemmy in the Ashton branch.
Highly recommend!
Thanks a lot to Mr prince for high…
Thanks a lot to Mr prince for high level of costumer service, support and consolation,
Great all round experience
Came in to look at some comparisons to a mattress we had found elsewhere, before having a full sleep match study, and being shown the top 5 beds for myself and my partner to which we settled on one and created a deal with pillows, protection etc all thanks to Ben's great help and knowledge
Really good service for Janette in…
Really good service for Janette in Gateshead Team Valley store. Matched us with our perfect mattress using the sleep match machine. She was lovely to deal with and very helpful.
Great service from Michael at the…
Great service from Michael at the Havant store. Popped in on a whim and he helped us choose a mattress really quickly and was very friendly. Would highly recommend! He clearly knows what he's talking about! Thanks Michael! - Katie & Sam
10/10 customer service from Ollie!
Ollie was super helpful and found the perfect mattress, frame and pillows to suit what I was looking for. Highly recommend for the choice of products and attentive staff!
Inviting and efficient
As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choose from, all with different pricing, never pushing us in an expensive direction.
We enjoyed our time in the store, trying different beds, and getting a feel for our purchase.
Thanks again
Atika and Wasim were super helpful in…
Atika and Wasim were super helpful in the Guildford store
I had a lovely experience
I had a lovely experience, St Clair was really patient with i and my partner and guided up appropriately towards a choice of a comfortable mattress that meets our budget.
Geoff was really helpful
Geoff was really helpful. We did the sleep match to find our perfect matrress. He was very patient and full of advice. Pleased with our purchase
The staff member Sam was helpful and…
The staff member Sam was helpful and attentive but not too much. Good choice of products.
Amrit was lovely
Amrit was lovely . Helped us find the right mattress
Lauren at the Shirley store was…
Lauren at the Shirley store was fantastic she helped me find my perfect mattress, she got me many different pillows to find what worked best for me. Got us drinks and went through all the T’s & C’s
The staff was very helpful
The staff was very helpful, and the atmosphere was great, I bought a nice and comfortable bed and mattress. Definitely recommend 👌
The staff were very helpful
The staff were very helpful, i came in to look at what pillows they have and the young man in the Kidderminster store was very helpful in finding me the right one, I even had a nice cup of tea while i was trying all of the pillows.
I will definitely be coming back in the future, the manager was also really nice while the other staff member was making my tea.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








