Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Excellent experience at Dreams
Excellent experience at Dreams. Wendy took care of us and we bought the perfect mattress for my mother.
Raghuraj was very helpful when I…
Raghuraj was very helpful when I visited the Chingford store. Great service and good deals.
Durham branch, exceptional customer service
We have been in the Durham branch twice now and spoke with Jason both times, he listened to mine and my husband's needs and tailored everything to us. Jason’s knowledge was absolutely fantastic, he had patience with us and was very informative about all the different options available. Jason was also fantastic with our daughter who absolutely hates shopping, she has asked to go back just to see Jason! We have came away with an amazing bed, mattress and extras. Probably the best sales/customer service experience we have had, thanks Jason, you are a credit to Dreams and we will see you very soon I’m sure, when our daughter needs a bed :)
We dealt with Dreams Portsmouth
We dealt with Dreams Portsmouth, where Timi helped us with the ‘sleep match’ system. We were prepared to spend a large amount but… there was a limit.
Timi helped us with our budget and matched us to. Therapur Actigel 4000.
It is brilliant.
Beyond all our expectations…
Cool in 30+ heat and super comfy.
I had a large part of my colon removed and the mattress and bed proved invaluable.
We have just been back to Niamh and Timi to buy our daughter a mattress topper- to get her off our bed!!!
We 100% recommend Dreams Portsmouth and Timi and Niamh.
Happy customers.
Absolutely fantastic service from the man in Dreams at Kings Lynn ( sorry didn't catch your/his name). He was so helpful & had the perfect balance of staying with us to help & advise, with also leaving us to try the mattresses out by ourselves & discuss, so it wasn't at all awkward for the 2 introverts that we are! 🙂
Great experience in Dreams today
Great experience in Dreams today. Amrit was very helpful from as soon as I walked in the door. Took his time to understand what I needed from a new mattress and what I wanted.
Great customer service from start to end.
A great experience
Timi was professional and friendly, giving us info and then the time and spsce to decide.
Excellent customer service
Excellent customer service at the Liverpool store. The staff was very welcoming and helpful, guiding us through the choice of our new mattress.
Had a lovely time being shown a range…
Had a lovely time being shown a range of mattresses by Jenni. Felt very taken care of and she was happy to answer all questions while giving us space to make our own decision!
Raghuraj did a fantastic job at helping…
Raghuraj did a fantastic job at helping me and my sister find our individual mattresses that fit our bed requirments. He showed us the find your perfect mattress technology and it hassively helped with understanding what we each needed for our specific body types and found us a great deal for both our mattresses
Linda has given outstanding customer…
Linda has given outstanding customer service this afternoon. Such professionalism and knowledge.
I really felt listened to and matched with the correct mattresses to suit my posture.
Thank you Linda
Great experience at redditch nicky was…
Great experience at redditch nicky was brilliant
Sue was amazing
Sue was amazing, showed us the choices and also did a sleep assessment.
Rick from Knaresborough
Rick from Knaresborough
Very friendly
Very curtious
Knowledgeable
Guy from the dreams in Feltham was so…
Guy from the dreams in Feltham was so helpful and so lovely! Made our experience so great!
Amazing service
We found the whole experience informative and helpful. We were greeted when we entered the store. Anna from the Hereford store helped us, was superb. We were assessed on the sleep machine and guided through a selection of mattresses. We were not rushed while we made our decision. We were offered a beverage. Everything was explained clearly. The whole experience was absolutely brilliant. Thank you
Perfect service beyond expectations. All Perfect
All perfect good quality service and product. Thank you
Annna at Hereford was great
Annna at Hereford was great. Very knowledgeable and helpful. She showed us lots of options, and helped us with our purchase.
Thanks
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