Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115K reviews
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Customer service was lovely
Customer service was lovely, I was offered a cup of tea when me and my dad were paying for my selected mattress. The selection process in general was a lovely experience.
August 27, 2026
Charlie was really helpful in…
Charlie was really helpful in Northampton store. Definitely recommend. Very happy with purchase.
August 27, 2026
Julie in Bromborough was brilliant
Julie in Bromborough was brilliant. Very informative and knowledgeable on what would be the best product for us to purchase.
August 27, 2026
Bought mattress for my bed and it’s so…
Bought mattress for my bed and it’s so comfortable l decided to get another for my grandsons bed as he lives with me . Excellent service and good service for the delivery.
August 27, 2026
The lady was very helpful Stacy
The lady was very helpful Stacy, they don’t pressure you and it was easy to pick a mattress without any hassle
August 27, 2026
Very welcoming and the products clearly…
Very welcoming and the products clearly explained. The sales person Izzy could not have been more helpful.
August 27, 2026
Very helpful staff from walking in shop…
Very helpful staff from walking in shop to choosing our dream mattress.
August 27, 2026
Very good experience at Dreams Cryodon…
Very good experience at Dreams Cryodon store. The store experience was very good. We got very good help from the store staff.
August 27, 2026
The staff where brilliant.
The staff where brilliant.
Very helpful.
Explain everything clearly.
August 27, 2026
Good service
Good service, member of staff knowledgeable and helpful. Good choice of mattresses.
August 27, 2026
Efficient, friendly and knowledgeable sales person
The sales assistant really knew the products and was very helpful, informative and friendly.
August 27, 2026
Debbie was great help
Debbie was great help, friendly informative! Will definitely recommend her to anyone looking for a bed!
August 27, 2026
Unprompted review
Solihull dreams was amazing the staff…
Solihull dreams was amazing the staff where exceptional especially Bridie was so helpful and found us the perfect items best suited to our needs
August 27, 2026
Unprompted review
Excellent service
The whole experience from start to finish was very pleasant. Both salesmen (Brandon & Andy) were extremely polite and professional. Andy greeted us as we entered the salesroom but allowed us to browse at our leisure. Brandon offered us the chance to use the sleep machine which helped determine the mattress we chose. He was also very informative and gave us plenty of options with no pressure.
Thoroughly recommend this showroom and these particular salesmen.
Thank you
August 25, 2026
Simon and Semret showed us so much time…
Simon and Semret showed us so much time and talked us through it all. Very professional and friendly experience from them both. Highly recommend the taunton store and staff.
August 27, 2026
Unprompted review
Customer service waiting time is…
Customer service waiting time is ridiculous. Ive been on hold for one 1hr 30mins just to ask one question
August 27, 2026
Unprompted review
Just bought a mattress from Mac and…
Just bought a mattress from Mac and Rob, and the service was top-notch! They were super helpful and made the whole process easy. Definitely recommend them for anyone looking for a new mattress and a great experience.
August 27, 2026
Unprompted review
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