We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... See more
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The assistant was helpful and knowledgeable. He gave us very good advice. He didn't push us and gave us time to make our decision. Thank you Charlie for your great customer service.
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go... See more
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Newport Road, CF23 9AD, Cardiff, United Kingdom
- 02920 498574
4.9
Excellent
276 reviews
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Friendly staffs with good understanding of product
The staffs are very friendly and have good understanding of the product. They are always calm and patient with me while I make my decisions. They also help me with measurement to suit my space.
April 5, 2024
Great Experience, Even Better Sleep!
Wenhad a very simple, stress free experience when ordering our matress, we got a great deal, efficient and friendly delivery and all round top customer service from start to finish.
Best bit is we are getting much better sleep on our new matress and pillows
April 5, 2024
Great sales staff and delivery guys
March 30, 2024
Lovely new mattress.
From the day we went to the shop and tried our new mattress everything went smoothly. My bed has now arrived and is super comfortable and very good quality. Thank you to the Newport Road Cardiff team.
March 21, 2024
Very Helpful and Friendly Staff..
Very Helpful and Friendly Staff... made us feel comfortable and valued as customers...
The Whole Process in our selection was very professional.
So Happy we went to DREAMS .... it was Time Well Spent .
March 9, 2024
Unprompted review
Had my new mattress for just over a…
Had my new mattress for just over a week - really helpful friendly delivery men. Couldn't better their customer service. And to top it all I have had the best night's sleep every night since. Will definitely recommend Dreams and will use them again.
March 3, 2024
Professional helpful not rushed while…
Professional helpful not rushed while checking out different beds / mattresses . Everything explained in a friendly manner.
March 1, 2024
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Bit on the pricey side but we enjoyed the care and attention we got. Pam was great, happy with our purchase
March 1, 2024
Excellent service.
February 22, 2024
10/10
We were helped in finding the perfect bed, mattress and pillows combination by Jules, who guided us through the whole process, even with our very specific criteria
February 10, 2024
Unprompted review
Efficient and friendly…
Very efficient and friendly member of staff ( Jules ) she was there for all our needs ,guiding us to the best product for us .
January 6, 2024
Customer service really good
Customer service really good, everything on time and pleased with my new mattress
February 1, 2024
Experience was great top notch
February 1, 2024
May use AI-assist with repliesRead more
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Good service
Great service and delivery but bed is a lot flimsier than it seemed in the shop
February 1, 2024
Reply from Dreams - Cardiff Newport Road
Dear Mrs Cruse
Thank you for your review. I am glad you are happy with the service and delivery experience, however I am sorry for the fact you are not totally satisfied with the quality of the bed base. We will pass this onto our bed factory to review.
I have sent you an email with some suggested resolutions which I hope you will deem as suitable. I look forward to hearing from you shortly.
Many thanks
Peter
First class service good product
First class service good product. Delivery men were excellent and went above and beyond in their delivery
January 28, 2024
A relaxing experience
Excellent service at the shop - no pressure selling and everything geared to my own needs - I am disabled
Everything explained carefully and accurately by salesperson
Delivery on time with regular conversation with the driver and his colleague This enabled me to accurately communicate delivery times with my daughter so she could be here on its arrival
Two excellent delivery men. Nothing too much trouble and accurate attention to detail Very efficient and pleasant- great humour making it all a pleasant experience
Every detail re using the bed explained to my daughter They would not leave until we were satisfied
A pressure free experience
January 19, 2024
Assistant very helpful
Assistant very helpful, very happy with mattress and delivery men were very helpful
January 29, 2024
Fabulous staff and very knowledgeable
January 27, 2024
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