Well presented showroom with plenty of stock and variety. Staff very welcoming. Took time to help and advise. Clear pricing policy with possibility of discounts. Not too long delivery dates - 1 m... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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We came into the store at Crown Point…
We came into the store at Crown Point me and my mum. We needed a new bed which was a king size. Hayley was very helpful, offered us drinks, talked us through different types of beds, mattresses and we tried out the sleep match to see which mattress was suitable for us. She was very knowledgable also and we were very pleased with the service. We will defiantly come again into the store for future mattresses including Tempur.
Dave at Inverness branch yesterday was…
Dave at Inverness branch yesterday was super helpful and explained everything in detail which made our decision easier. Very knowledgeable and friendly. Even made me a lovely coffee 😁 Looking forward to receiving our new mattress very soon.
Rick was very knowledgeable of all the…
Rick was very knowledgeable of all the products and extremely helpful!!
Order from April still not completed
I'm really not impressed with my experience with Dreams over the last few months. Alongside navigating a system update that seemed to have bricked the whole company's computers for well over a week, my delivery has also been delayed countless times. I now have my bedframe but the mattress still hasn't been delivered and, despite now being given yet another new delivery date for September, I have no faith that it won't be delayed again. Completely ridiculous that an order that was placed in April still hasn't been completed because of delays with the mattress.
New bed …
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sleepmatch machine to match a mattress to us individually. Great service and looking forward to getting our new bed!
Very helpful and friendly service
Very helpful and friendly service, highly recommended.
the workers are extremely helpful and…
the workers are extremely helpful and give you the best advice and make sure you are happy with what you get.
We came looking for a mattress and were…
We came looking for a mattress and were served by Mohit. He was extremely knowledgeable and explained everything really well. We actually ended up buying because of Mohit.
Katie was so helpful and knowledgeable
Katie was so helpful and knowledgeable, I was very happy with the service and the purchase I made!
Excellent service at the dreams store…
Excellent service at the dreams store in Hereford very helpful staff amazing experience in buying our bed definitely recommend!!
We had a great experience with Darren…
We had a great experience with Darren checking our Sleep Match and explaining all the qualities of the beds and mattresses. So we came back to for my sister to buy a bed and mattress with excellent discounts. I recommend Dreams to all who wants to buy a new bed or mattress at Sittingbourne. Ask for Darren.
Excellent service from Amanda at Team Valley!
Amanda from Team Valley provided excellent service today. We came away with a mattress we loved and some great bargains. We’ve not long moved house and we’re so happy with the deals we got today! Thank you so much, Amanda ☺️
Solihull store
Solihull store - shaz
Amazing customer service, she helped us lots definitely will be coming back to her !
Top service from Roger
Top service from Roger . Very knowledgeable and help me get a great mattress for a great deal
Raghuraj was excellent and very…
Raghuraj was excellent and very helpful. We wanted a mattress to take away that day and he helped us choose the perfect mattress. Thank you!
Only went in for a look and brought a…
Only went in for a look and brought a new bed staff where super great Geoff and Emma at Redditch
Was a great experience with dreams…
Was a great experience with dreams Huddersfield! Liz was great with my Nan and helped her get her perfect mattress! Great service!
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