We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really lovely and kind service by charli!
I had the pleasure of being with charli today and she was so lovely and kind and really easy to talk with! She helped find and confirm which mattress and bedframe/headboard i wanted to go with and answered all my questions. Thanks again! Kieron - :)
Very helpful service
Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Extremely helpful service
We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed, but these ladies were extremely accommodating in finding what we needed and prioritised us as individuals first and foremost.
We cannot wait to get our new bed (and bedside tables and bedding box)
I know that we will be very well taken care of following the interactions we had today, and will 100% be recommending them next time.
We used the sleep match machine too, and it was fantastic!
Always very happy when we visit Dreams…
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Very helpful and informative
Very helpful and informative - lovely coffee too
Charlotte, Carlisle branch
Charlotte from the Carlisle branch was extremely helpful and gave us all the time we needed to decide which mattress we would like.
Amazing service
Amazing service, Mo was great ! Thank you for your help
Great attention received from Wayne and…
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable.
Defo recommend dreams Carlisle.
Staff friendly, free delivery service and great deals.
Great service by Wayne!
Wayne's helped us a lot in our choice, without any pressure whatsoever. Would strongly recommend!
I was given factual and honest guidence…
I was given factual and honest guidence by Christine in a pleasant manner. Information recieved was helpful. Thanks.
Visited Carlisle Store today
Visited Carlisle Store today, Wayne and Charlotte were very helpful and informative! Ordered a new bed frame, and very happy with the service
My retailers of the van delivery were…
My retailers of the van delivery were explicit in nature and even took my old divan away at a cost of thirty pounds with delivery from my purchase which I am very gratefully for thanku
Mr john baptist
Dreams Carlisle
We went to Dreams to purchase a new mattress and we tried out their Sleepmatch bed which recommends what type of mattress may suit you
The staff were extremely friendly, patient and knowledgeable and helped is with our purchase which was one of the recommendations
We have had the mattress for a month now and we are very happy with our purchase and sleeping better as a result
May use AI-assist with repliesRead more

Reply from Dreams - Carlisle
Great sraff in store
Great sraff in store, plenty of choice and they helped me choose the best one for me. Delivered on time by excellent operatives.
Just been to dreams and bought a New…
Just been to dreams and bought a New Mattress !(did go to bensons for beds before this store and weren’t even acknowledged..there loss ) what a lovely welcome into store by Olivia she was an absolute dream (excuse the punt ) she introduced us to the bed that helps you choose the right mattress and from there were a selection of options that she kindly offered ,we were offered a lovely latte and a peaceful walk around the showroom with plenty of time and space to choose . No hard sell and lovely pillows to test out along the way . BEST CUSTOMER SERVICE WE HAVE EVER HAD !! Well done and Thankyou for helping to choose our new mattress .
Wonderful service
From the salesman to the delivery men and assembly couldn’t have gone more smoothly. Salesman very helpful & not at all pushy. Delivery & assembly men speedy, tidy & polite
Excellent Service
Excellent service start to finish very helpful staff who gave us all the time we needed to make decisions whilst giving us all the technical information we asked for about the bed we were buying. Delivery excellent as well would highly recommend.
Well done
The sales visit was very informative and helpful and very pleasant. The delivery was on time and well done
The new bed needed getting use to and is now gloriously wonderful. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







