Dreams - Carlisle Reviews 

128
TrustScore 4.5 out of 5

4.7

Unit 4 London Road Retail Park, CA1 2PD Carlisle, GB


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Rated 5 out of 5 stars

We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more

Rated 5 out of 5 stars

Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.

Rated 5 out of 5 stars

Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.

Rated 5 out of 5 stars

Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom

  • 01228 586918

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.7

All reviews

(128)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really lovely and kind service by charli!

I had the pleasure of being with charli today and she was so lovely and kind and really easy to talk with! She helped find and confirm which mattress and bedframe/headboard i wanted to go with and answered all my questions. Thanks again! Kieron - :)

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service

Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.

September 10, 2026
Rated 5 out of 5 stars

Extremely helpful service

We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed, but these ladies were extremely accommodating in finding what we needed and prioritised us as individuals first and foremost.
We cannot wait to get our new bed (and bedside tables and bedding box)
I know that we will be very well taken care of following the interactions we had today, and will 100% be recommending them next time.
We used the sleep match machine too, and it was fantastic!

September 6, 2026
Rated 5 out of 5 stars

My retailers of the van delivery were…

My retailers of the van delivery were explicit in nature and even took my old divan away at a cost of thirty pounds with delivery from my purchase which I am very gratefully for thanku
Mr john baptist

July 4, 2026
Rated 5 out of 5 stars

Dreams Carlisle

We went to Dreams to purchase a new mattress and we tried out their Sleepmatch bed which recommends what type of mattress may suit you

The staff were extremely friendly, patient and knowledgeable and helped is with our purchase which was one of the recommendations

We have had the mattress for a month now and we are very happy with our purchase and sleeping better as a result

May 21, 2026
Rated 1 out of 5 stars

The mattress has poor quality

The mattress has poor quality

June 21, 2026
Dreams - Carlisle logo

Reply from Dreams - Carlisle

Good Morning Sarah,

Thank you for taking the time to leave us your review and for speaking with me today.

I am sorry to hear that you are not happy with the quality of your new mattress, I have emailed you with what we had discussed today.

I look forward to speaking with you soon.

Kind Regards,
Faye

Rated 5 out of 5 stars

Great sraff in store

Great sraff in store, plenty of choice and they helped me choose the best one for me. Delivered on time by excellent operatives.

June 21, 2026
Rated 5 out of 5 stars

Just been to dreams and bought a New…

Just been to dreams and bought a New Mattress !(did go to bensons for beds before this store and weren’t even acknowledged..there loss ) what a lovely welcome into store by Olivia she was an absolute dream (excuse the punt ) she introduced us to the bed that helps you choose the right mattress and from there were a selection of options that she kindly offered ,we were offered a lovely latte and a peaceful walk around the showroom with plenty of time and space to choose . No hard sell and lovely pillows to test out along the way . BEST CUSTOMER SERVICE WE HAVE EVER HAD !! Well done and Thankyou for helping to choose our new mattress .

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

From the salesman to the delivery men and assembly couldn’t have gone more smoothly. Salesman very helpful & not at all pushy. Delivery & assembly men speedy, tidy & polite

May 1, 2026
Rated 5 out of 5 stars

Excellent Service

Excellent service start to finish very helpful staff who gave us all the time we needed to make decisions whilst giving us all the technical information we asked for about the bed we were buying. Delivery excellent as well would highly recommend.

April 7, 2026
Rated 5 out of 5 stars

Well done

The sales visit was very informative and helpful and very pleasant. The delivery was on time and well done
The new bed needed getting use to and is now gloriously wonderful. Thank you.

April 12, 2026

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