Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... See more
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... See more
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, United Kingdom
- 01245 252009
4.8
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent sales staff and good range of…
Excellent sales staff and good range of products.
June 5, 2023
Unprompted review
Very pleased
Mattress delivered when arranged by two friendly and helpful drivers. Store assistant knowledgeable and helpful when ordering and not pushy. Mattress fits the bill at a good price for what we want.
May 30, 2023
GREAT CUSTOMER SERVICE
Superb customer service from the minute we entered the Store. Sales staff listened to everything we said regarding mattresses and talked us through the different mattresses we tried.
May 14, 2023
Unprompted review
The attention we were given in store…
The attention we were given in store was great. Eve explained everything, understood our needs, showed us a variety of mattresses and gave us time to try them out without any pressure of buying.
Buying was simple and quick.
The delivery team were great, kept informed and the guys were friendly and polite.
May 5, 2023
I recommend this store
I could not recommend this store enough! The lady that served me (Lynn) was very accommodating and helpful, she showed great interest in what I was looking for and helped me to achieve it keeping my budget in mind at all times. I was able to use the machine that determines what kind of mattress would be best suited for myself which was a nice touch and nice to know exactly what I should be getting. The service was great, absolutely no pressure to make a purchase, and was able to test out a variety of mattresses (and pillows) until I could decide which one to go for. The prices are very reasonable compared to other stores I previously went to and they offer free delivery and also take the mattress to the room for you too. Overall a great experience and I am happy with my purchases.
May 5, 2023
Friendly service, great product!
Great customer service when buying from someone who was really helpful.
Fantastic bed. Well made. Lovely fabric. Delivered on time by a very professional team.
April 20, 2023
Great service in sales and delivery
April 14, 2023
Excellent customer service from the…
Excellent customer service from the Chelmsford store team
March 1, 2023
From the shop to the salesperson was…
From the shop to the salesperson was great.Very welcoming and helpful
March 30, 2023
Excellent In Store Service.
The store was very well presented. We were allowed to browse on our own for some time before being approached by a salesperson. Maria had excellent product knowlage, listend to our needs and gave us some good advice to help us choose our new bed and matttress without trying to push us over our budget. A very pleasent experiance from start to finish.
March 11, 2023
Unprompted review
Good service in store
Good service in store
Delivery on time and the delivery men very respectful and helpful
March 17, 2023
Very helpful staff in the store gave us…
Very helpful staff in the store gave us plenty of information and help to make an informed choice. The product was delivered on time and in great condition by two guys who went out of their way to make the process smooth.
February 14, 2023
The service was impeccable
March 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We specifically ordered grey you sent a…
We specifically order grey you sent a white mirror
February 18, 2023
Reply from Dreams - Chelmsford
Dear Mr Lander
Thank you for taking the time to speak with me. I can confirm that we have clarified that the issue you have reported was actually an experience with another retailer, and that you were happy with your experience with Dreams.
Should you need any help or assistance in amending this review, please do not hesitate to contact me.
Many thanks
Peter
Sales assistant was so helpful
Eve was great, found exactly what we wanted and we could try it out in store. Mattress was on sale so even better. Quick and FREE delivery when some stores wanted £40-100 for that!
February 12, 2023
Unprompted review
Very helpful staff
Very helpful staff. Pleasant surroundings and a good selection of mattresses.
January 16, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.