Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... See more
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See what reviewers are saying
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... See more
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... See more
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, United Kingdom
- 01245 252009
4.8
Excellent
267 reviews
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Great service
Roam gave us amazing service in the Chelmsford branch with lots of experience and knowledge about the products sold in store. In fact for, a retail store, all staff soon her happy to be at work which rubbed off on the store atmosphere in Chelmsford 
October 18, 2024
Unprompted review
Excellent and courtious service.
Purchased two devan bases and two mattresses. We were served by a very polite and extremely helpful young lad named Rowan.
The shop gave us a great deal and covered all our expections without any fuss including matching deal offered by other stores.
No pressure selling either .Well done.keep it up.
October 16, 2024
Unprompted review
We love our base and mattress
We love our base and mattress. My husband used to sit downstairs a lot during the weekends, now he is finding it relaxing to sit in bed and just rest. We love our new purchase. Can not recommend it enough. Store and delivery staff were very helpful and friendly.
October 4, 2024
We ordered a double size headboard
We ordered a double size headboard. It was delivered on the date arranged. More than happy with the quality of the headboard and the service received.
October 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Three weeks and no mattress protector
Ordered a new mattress and the anti-allergy waterproof mattress protector.
The mattress arrived on time. However, after waiting two weeks, the mattress protector didn't arrive. Which was supposed to be delivered by the royal mail. So I emailed Dreams, asking for the tracking number for the parcel. Thinking it was an issue with the royal mail delivery service.
A week later, I get two emails, one saying that dreams had ran out of stock, even though It was available online when I ordered it along with the mattress. In which they offered a different mattress protector as a ‘free upgrade’ as an apology. Which is not what I wanted. And felt like a bribe to stop complaints.
The second e-mail, received a day prior, said that the will be a restock in a six days, and that it will take an additional 7 days for the Royal Mail to deliver it. So in total, I have to wait a month.
Three weeks with no updates on a parcel that was supposed to arrive in 7 days. Only to be bribed with an alternative upgrade. When all I want is the mattress protector that I ordered.
They severely lack communication when dealing with mis-mangement of stock.
Which is absolutely appalling, thus I will never order from dreams ever again.
Update:
The day after writing this complaint on Trustpilot. I received an email from the Royal Mail saying that the parcel will be delivered today. Which was then promptly delivered hours later.
Which makes me question: How did they magically restocked after seeing the complaint on Trustpilot? And whether or not they actually ran out of stock in the first place.
Though, in fairness, they might have contacted a local Dreams store to exchange stock. Still, It just doesn't quite add up.
If they had communicated earlier on, that they didn't have stock. This would've been resolved quicker.
Dreams need to improve their communication between the main store, and customer service team.
Ps. Thank you to those who helped with the prompt delivery after the complaint. As I understand that they are probably swamped with orders and compaints. And appear to be understaffed. So thank you.
October 3, 2024
Unprompted review
Reply from Dreams - Chelmsford
Good afternoon Jodie,
Thank you for taking the time to leave us your feedback.
I am terribly sorry to hear that your customer journey with us has been a rather turbulent one.
I have sent you an email and will be sure to send you more of an update in due course.
Many thanks,
Kishan
My new Dreams bed is exactly as I hoped…
My new Dreams bed is exactly as I hoped it would be. I’ve had it for nearly two weeks now and am very happy with it. I love the very high headboard. Should have got this much sooner than I did.
September 27, 2024
What more can I say ?
September 22, 2024
Great service,great delivery
September 20, 2024
From walking into the store
From walking into the store, to laying on our new mattress, every step of the journey, was easy and satisfying. The mattress is so comfortable, and you get a great nights sleep, would definitely recommend Dreams
August 23, 2024
The manner in which it was presented ti…
The manner in which it was presented ti enable me to reach the decision
August 11, 2024
Excellent help in store
Excellent help in store
Delivery guys were on time and very helpful
August 11, 2024
Very happy with my new bed
Very happy with my new bed, mattress and headboard. It looks great in my bedroom
August 9, 2024
I got what I wanted.
July 19, 2024
Very pleased with our experience at Dreams
Very pleased with our experience at Chelmsford Dreams store. The service was great, reliable and supportive. We were able to purchase a bed to suit our needs and within our budget, without feeling pressured.
July 16, 2024
Unprompted review
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