Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... See more
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Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... See more
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... See more
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, United Kingdom
- 01245 252009
4.8
Excellent
267 reviews
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Sales lady knew her stuff,delivery was…
Sales lady knew her stuff,delivery was on time men were polite and efficient
March 16, 2024
A very good experience from the start…
A very good experience from the start friendly well informed staff, very efficient and helpful with an excellent delivery service, I would definitely recommend Dreams
March 16, 2024
May use AI-assist with repliesRead more
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Happy Customer
My best purchase of my dream bed and mattress. Perfectly packaged and delivered in time.
Had some issues with the assembling, on reporting I received help immediately and got a service booked with a refund of the money spent on customer assemble. Appreciate the care and concern shown to customers and helping sorting issues.
February 24, 2024
Reply from Dreams - Chelmsford
Good afternoon Liz,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry that the fixings of your bed are loose and that there is an issue with the runners for the drawers.
In order to ensure that this is resolved in one service visit, I have put in place what we discussed and have sent you an email to finalise this with you.
Many thanks,
Kishan
Pleasant Dreams
From start to finish, the buy of my bed was a good experience.
The staff were excellent as well as the delivery drivers.
Very well made beds and I shall have pleasant Dreams
now.
March 2, 2024
Fantastic service and great money off deals!
From being greeted in store and getting delivery of the bed, the whole experience was brilliant. We used the bed annalyser to see what mattress suited us best. There was money off the mattress and the bed frame and we got 2 free memory foam pillows and a pack of 4 normal pillows thrown in. Delivery was quick, efficient and the guys made the bed up in super quick time. I would advise paying the 70 quid for them to do it as they did it really quickly. They also took the packaging away.
February 25, 2024
Staff at the store were very helpful
Staff at the store were very helpful. The matress is very comfy and has made huge difference to a better night's sleep. Delivery was great drivers were friendly and considerate.
February 24, 2024
Dreams Experience I went into the store to see what…
I went into the store to see what choices were available to me for a new bed and mattress the young lady that dealt with my enquiry was extremely helpful her product knowledge and explanation on what the different mattresses did was very clear. Cathy was not pushy at all whilst making me a cup of tea it gave me time to think about what I wanted and I then made the purchase everything detail was explained from start to finish. The experience was exceptional
February 19, 2024
Unprompted review
Wonderful service start finish
Very efficient manageress at your Chelmsford shop. Caring lady who knew everything about the beds on sale
January 28, 2024
Cathy was very helpful
Cathy was very helpful, kind and funny! She made the whole experience so much easier with her knowledge and the fact she listened to what I wanted but also helped me find something I needed.
January 6, 2024
Unprompted review
Luke and Lynn at the chelmsford store…
Luke and Lynn at the chelmsford store were exceptional in supporting me in picking the right bed and mattress, nothing was too much trouble and both incredibly knowledgeable. Never once did I feel forced into buying something. It was overall an enjoyable experience so thank you both
January 4, 2024
Unprompted review
After sales service issue
There was no issue with the bed and the delivery on 7 December 23 which we are happy with. The issue is that the headboard could not be attached to the two adjustable separate beds as the alignment of the fittings was not compatible. This is a sales issue and therefore this needs to be brought to the attention of the sales persons in order to avoid an occurrence of this in the future. I also found that contacting Customer Services to resolve this issue is a bit time consuming and not just a phone call to resolve this quickly. Still awaiting a resolution.
December 16, 2023
Reply from Dreams - Chelmsford
Good afternoon Mr West,
Thank you for leaving us your review and for speaking with me today.
I am terribly sorry to hear that headboard you purchased was not compatible with the beds you purchased. I have shared your review and email with our central team to ensure that is addressed centrally.
I am glad that we have been able to arrange the collection and refund of the headboard. I have sent you a brief email confirming the collection dates and finer details.
Should you require any further assistance, please do not hesitate to contact me directly.
Many thanks,
Kishan
love my new bed very comfortable,the…
love my new bed very comfortable,the delivery drivers were excellent at bringing it to my house and putting it where i asked ie spare room ready to assemble which was very easy as i am elderly but i did it myself.
December 16, 2023
First Class
From the shopping experience where staff were excellent in Chelmsford to the delivery drivers/assemblers first class thanks Dreams
December 3, 2023
Went like a a Dream
Dreams made the whole buying a new bed a non stressful job from start to finish.
December 7, 2023
Mattress shopping
Thoroughly enjoyable experience! Nothing was too much! We utilised the SleepMatch system and bought one of the recommended mattresses as a result.
December 4, 2023
Unprompted review
Worth every single penny..
It's not an easy decision when u spend 2400 for a mattress but the most important thing its your health and sleep.All I can say its worth every single penny.When in the shop done a mattress test on the computer and got the one that suits my weight and sleeping position.lovely
November 17, 2023
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in store with a good choice of products at a competitive price . Contacted by delivery drivers to give a 2 hour delivery time slot as promised. Delivery drivers very polite and helpful. Would definitely recommend.
November 11, 2023
Michelle at Dreams store in Chelmsford…
Michelle at Dreams store in Chelmsford made us feel comfortable and spent a lot of time with us to make sure we got the bed and mattress that was right for us both. Good products and great service.
October 28, 2023
Unprompted review
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