Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more
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Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.
Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.
Chris at Chesterfield was absolutely fantastic and really helped us understand what we needed and wanted. The mattress is a great price and the extra services are all fantastic.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom
- 01246 925883
4.9
Excellent
200 reviews
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A great experience
Friendly welcoming staff, good range, pricing and availability.
January 3, 2025
Unprompted review
Delighted with my new bed.
I visited the Chesterfield store twice. First to look at options then returned, having done some research on the Dreams website to place an order. I stayed with the mattress I chose in store but changed the bed base to one the store did not have on display - having checked the package sizes to be sure they would fit up my angled stairs. The staff at the shop were really helpful and sorted out a good discount for me. The website was clear and informative. The delivery and assembly team were spot on time, very respectful of my property and did a great job. The bed looks good, very comfortable - I am delighted with my purchase.
December 2, 2024
Everyone in the shop seemed genuinely…
Everyone in the shop seemed genuinely happy to help and excited for us to be finding our perfect bed!
October 17, 2024
Perfect experience
Absolutely brilliant experience from start to finish. Jenny at the Chesterfield store was so helpful, friendly and knowledgeable. It was a pleasure being served by her.
I received many updates regarding my order so knew what was happening and when. The delivery guys were absolutely brilliant too. Friendly, efficient and respectful of my property. Finally to my lovely new bed. The perfect finishing touch to my newly refurbished bedroom, I absolutely love it. Superb quality and so much under bed storage. It feels sturdy and has a high quality finish and even though my mattress was from my old bed it's taken that to a new comfort level. Would have no hesitation in recommending dreams to friends and family and would definitely shop there myself again. Thanks for a stress free experience
December 14, 2024
It a fantastic bed and it very comfy.
December 12, 2024
Friendly efficient service from start…
Friendly efficient service from start to finish. Felt welcome in the store and they made sure we selected the right choice. Process was easy and delivery sorted to when I wanted it. The delivery was excellent and done by friendly courteous staff who took everything away. Very happy customer!
November 24, 2024
Buy you bed from dreams they are great
Our experience in f buying from Dreams has been nothing more than five star. The store experience was great, the installation was great and the product is fantastic.
November 9, 2024
Arrived on the correct day and time
Arrived on the correct day and time. Mattress placed in the room of our choice and old mattress taken away
November 2, 2024
Excellent bed and mattress
Excellent bed and mattress. Very comfortable and sleeping very well
October 27, 2024
Great customer and service and…
Great customer and service and delivery. Couldn’t fault it. Bed really comfy too.
October 12, 2024
Fabulous 🌟
First ever visit !! Fabulous from start to finish !! Efficient,friendly and knowledgeable staff , wide choice, reasonably priced and super fast free delivery !! Chance to return and swap mattress in a period of time if found not suitable. Will definitely always use dreams in the future 🙂
September 15, 2024
It was a great experience buying our…
It was a great experience buying our Mattress from you guys..Joanne at the store was extremely helpful 👍 She covered everything we needed to know to get the best suited for us.
September 28, 2024
We were extremely pleased with the…
We were extremely pleased with the sales service and delivery service.
Very knowledgeable and professional would highly recommend.
September 8, 2024
Excellent service
Excellent service, knowledgeable, friendly, helpful and professional staff
August 18, 2024
I am over the moon finally I am…
I am over the moon finally I am sleeping like a baby . I found my dream bed and mattress all thanks to you.
August 9, 2024
Kris was lovely and would recommend.
Kris was very knowledgeable and very helpful with our purchase. He helped us know which bed would best suit us and helped us organise delivery days. Overall experience was lovely and when the time comes, we will be returning again.
August 2, 2024
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