Dreams Reviews 

Staff were organised, pleasant and very helpful. They listened to our needs and the system for delivery seemed to be well set up. We shall see!

Happy to be a customer for Dreams bed centre, great value, easy business and kind helpful staff. Thank you.

Great deal and excellent in store service from Amanda @ Team Valley

Great use of technology with simple quick sleep analysis.
Very knowledgeable staff at the Nuneaton branch were only top happy to offer alternatives a drink.

Dreams gave us helpful friendly advice. It was a pleasant visit to the Fareham showroom.

I bought a TEMPUR SmartCool Pro mattress from Dreams on Sunday. As I’ve recently bought a new property and won’t receive the keys for another few weeks, I needed to call customer service to change the delivery address.

Everything was handled very smoothly. The only small downside was that it took a little while for the phone to be answered, but once I got through, the customer service was excellent — friendly, helpful and very efficient. Changing the address was quick and straightforward, and everything was sorted without any hassle.

Very good experience overall and I’m now looking forward to receiving the mattress!

Jas was extremely helpful. He recommended different mattresses for our specific needs. Very informative, professional and friendly. Store clean and organised. Would recommend this store and friendly staff.

I am a loyal customer to Dreams i have just ordered my second bed in a couple of months .
The stores have tge best choices with very helpful staff .

Excellent service & products at great prices. I would recommend to anyone to go there and experience the service and products.

Excellent service in the Bury branch. Not rushed or hassled to make a decision over a mattress but given advice, shown potential examples and allowed lots of time to test them out and make a decision. Really helpful and friendly staff. Thank you.

Our experience was very good. Riz explained all we needed to know about mattresses. Then left us alone to look round. Which I like to do. Chose one we wanted. liz & Riz were friendly and polite.

We had a very good experience the staff were very helpful and made choosing a mattress very easy.

Lovely bed but dreadful customer service!
First of all, delighted with the bed quality. If only it had come with all of its attachments. If only the store had listened to me when I told them I was missing 6 castors. If only I hadn’t had to actually go to the store and point out the bed and the fact it needed 12 castors in total, not the 8 they claimed. If only they held spare castors in stock. If only when 2 weeks later I received replacement castors they had sent the correct ones. Thank you Amazon for making it unnecessary for me to have to visit the store again … as apparently they are experiencing high customer calls and can’t take any more calls on their help line.

Quick easy great service

The staff in the shop were great but asking £50 to carry a mattress up 1 floor was a bit much, as was the £85 to take away our old one.

best experience ever Tracey and mark treated me like a queen went through helping me pick my bed nothing was to much trouble thank you to Tracey and mark.i will be recommending them to friends and family the best

Very disappointing experience at Dreams West Drayton. Shani, the store manager, was rude not only to members of my family but also to her own staff. She provided no support when we needed help, which resulted in us waiting over 30 minutes for a straightforward issue to be resolved.

Her attitude made an already frustrating situation even worse. I would expect a store manager to communicate respectfully, support their team and help resolve customers’ concerns efficiently. Unfortunately, that was not our experience, and I would not recommend this branch.

⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience at the Dreams store in Manchester, Cheetham Hill / Manchester Fort. From the moment we arrived, the store manager was extremely polite, friendly, and respectful. They made us feel very welcome and went above and beyond to make sure we were happy.
The customer service was exceptional, and we were offered tea and coffee while we took our time choosing. The manager was very helpful, patient, and genuinely focused on finding us the right product at a great price. We were also given a brilliant deal, which made the whole experience even better.
It’s not often you come across this level of customer service. I would highly recommend this Dreams branch to anyone looking for great products, excellent prices, and outstanding customer service.
Thank you to the team for making our shopping experience so enjoyable. We will definitely be returning! ⭐️⭐️⭐️⭐️⭐️

All done and dusted in a short period of time. We thought it would be harder….a very knowledgeable member of staff who was not pushy.