Dreams Reviews 

I am a73 year old pensioner, and I was very pleased yo get 5 star service off s young man called Tom, I wasn't quite sure what I wanted at first but he helped me out and advised what was suitable for me,and I am really satisfied with my purchase, Happy to do business with you Tom 😀

From the moment we walked into the store we were greeted by Ian who asked immediately if we wanted to do the “sleep test” to establish what type of firmness we require. The sleep test was great and Ian then showed us a variety of suitable mattresses. He was very thorough in explaining each different style. He then offered us a cuppa and left us to test several beds on our own thus not hovering over us.
We found exactly what we wanted and needed and Ian was amazing throughout. Thank you for such excellent service

Visiting Grimsby store, Jack was very helpful and welcoming. He showed us the different types of mattresses and provided pillows to try them with. He offered use a drink while we where sorting out payments and delivery options. The shop was very clean and well displayed.

Beware.

Unfortunately not a good experience. Made an order mid July for a Kingsize bed and drawers, from the start the systems were new, meaning things took a while. Chose a finance option as it would mitigate costs, but the new system didn't like that. Was told deposit payment would be done at a later time via phone call as they couldn't do it in store at the time. Bed would be delivered July 30th. I didn't mind the systems issue as I know it takes getting used to having a new system and we're human after all. So I called later to make the deposit payment (in which it doesn't go through to anyone, they have to call you back). Someone call me back and the man is asking for the full price? It's okay I thought let me just pay, then advised the gentlemen I had a pre-finance agreement in place this would need to be cancelled in which he replied "Oh I can see that, let me just cancel that for you". Fine all good. But then the mickey mouse started. Remember delivery date was July 30th? Got an e-mail July 29th saying delivery can't be made tomorrow, next available delivery is August 20th. Then got an e-mail on August 19th saying delivery can't be made tomorrow, next available delivery is September 7th. I gave leeway with the new systems but now my trust has altered, I'm already expecting an e-mail September 6th saying the same story. I checked other companies offering less for relatively the same bed with a 6-8 day delivery. So now it's time to cancel and go elsewhere. I call to cancel, can't get through to anyone. I leave my details for a callback service, they don't call back. Next day someone does call, handles the cancellation and says I should expect a refund in 14 days but could be sooner. Brilliant. Then she says "Oh, I can see there's a pre-finance agreement in place, let me cancel that for you". Um? The one that was supposed to be cancelled? I just want to move on at this point. Seen on Friday 21st August at 4:57pm got a missed call and a voicemail. They're saying there's trouble with the refund, need your account number and sort code, we'll call back Monday then end of voicemail. I try to call back but operators are finished at 5pm plus no weekend calls. I'm a chill person but come on.

Emma the sales assistant was very helpful directed me to the right bed without her I would have been extremely clueless

Went to visit dreams Solihull to purchase a mattress, was seen by Elizabeth and her team of West Brom fans -“and they were all amazing. Super helpful and friendly team, came away with mattress, pillows and quilt with a fabulous discount. Really pleased and will defo return in the future !!!!!

keanna and tom we’re absolutely amazing and helped in every way possible they could not have been better definetly recommended them

Had a lovely experience with Inam today in Guildford! So helpful and friendly, couldn't recommend more!

Fantastic service all round. Very friendly knowledgeable advice. Sam from the Eastleigh was very helpful and the coffee was excellent!!

Dreams Guildford was brilliant. The bed expert Inam was especially personable, friendly, and knowledgeable. All very easy and left very happy!

Rachel at the durham store was great. Very friendly, Showed us a few options for mattresses and explained about each different one. No pressure to buy.

Eloise gave us a fantastic service the store was clean and welcoming
We really recommend this store to anyone that would appreciate a new mattress and or bed

Jas was really helpful and friendly. She made sure I got what was right for me style and budget wise. Made the experience of buying a bed and mattress stress free!!

Amir was very friendly and helped us alot choosing a mattress and bed frame. Very happy :)

We were helped by Roger who was very helpful and informative. He was patient while we tried and retried each bed. Loved that we got analysed on a fancy bed that digitally worked out what we need. Excellent service. Thank you

Roger at the Rugby Store was amazing, patient and informative.
The friendly non pushy service was much appreciated

Made my first purchase today at Dreams Stratford Upon Avon and i was very satisfied with it. The staff was extremely helpful and friendly, especially Brisilda that help me made my purchase.

We were met by a very lovely gentleman called callum, very friendly. Helpful and made us feel very relaxed. Gave us all the help we needed. Would come back again.

Dave.San and Michael who is expertise in tempur in Eastleigh.

Great service, lovely staff at the Solihull retail park branch. Elizabeth and Baz were very helpful.