The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
342 reviews
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I have used Dreams beforehand and they still live up to their good name.
I have used Dreams
February 7, 2026
First rate buying experience
First rate buying experience, from helpful store staff to efficient and friendly delivery (and quicker than expected). Very pleased all round.
January 31, 2026
Very good delivery
Very good delivery, called first and we’re on time. They put the bed together as there were electrical fittings and made sure everything was working and took the time to show us
No issues with the bed at all.
January 26, 2026
Great choice
After struggling with back pain for years my new mattress has meant I wake up less in pain. Great service form choosing the best mattress in the shop to delivery. Highly recommended.
January 17, 2026
Really pleased with new Tempur mattress…
Really pleased with new Tempur mattress and the in store process for helping to choose one was surprisingly good. The staff were also very helpful at the Colchester tollgate store. Delivery was around a week so also very good. Would use Dreams again.
January 9, 2026
I was very impressed by the service I…
I was very impressed by the service I received. The delivery drivers were very thoughtful and helpful.
January 4, 2026
Excellent but the assistant manager was rude.
Our experience at dreams was excellent. We dropped in only to have a look. After a few minutes the sales assistant Rob, came over and explained what was on offer. Having gone through the process of lying on the bed analyser Rob showed us two beds which would be suitable for us. Rob then went to get us both a coffee and advised us to lie on both beds and get a feel for which one we would like. Robs manner, courtesy and assistance was so helpful and we decided to buy the bed and mattress. He went through everything systematically and explained the whole process. His guidance manner and helpfulness should be recognised.
One point which does NOT reflect on Rob was the rudeness of the assistant manager. We had just laid on the bed after Rob had gone to get us a coffee, he asked us to move off the bed as he had customers who wanted to try it. Dutifully we got off but he was very rude to ask this and didn’t have the courtesy to even say thank you! He needs training on customer engagement.
December 31, 2025
Unprompted review
King size mattress !!!
Just purchased a new king size bed mattress in the Christmas sale. Store manager was extremely helpful and friendly and very knowledgeable. I was put on the machine to help me choose the correct mattress. I was very impressed with the machine. And got a great Christmas sale deal on my mattress.
December 26, 2025
Unprompted review
Excellent
Excellent sales staff in Colchester Dreams. Quick delivery by lovely guys. Bed good value.
December 19, 2025
The best night sleep ever
The best night sleep ever. It's so comfortable. Thankyou for all your help clive.
December 13, 2025
A quick and easy purchase
We were welcomed by Emily in the Colchester store who listened to what we wanted enabling us to make our purchase without any fuss.
December 2, 2025
Unprompted review
I was not looking forward to buying a…
I was not looking forward to buying a new mattress but Dan (colchester branch) made the experience enjoyable. He was really knowledeable
November 28, 2025
Unprompted review
Guys in sales brilliant delivery guys…
Guys in sales brilliant delivery guys spot on
November 23, 2025
An amazing bed sold by a great group of…
An amazing bed sold by a great group of people delivered by an amazing team
November 21, 2025
Very polite helpful
November 15, 2025
Dreams Colchester -Outstanding service - Thank you Eve !
We visited our local Dreams store in Colchester as we’re having sleep issues to look into changing our mattress which is a Tempur one. We were greeted by a lovely lady named Eve who listened to the issues we were having and guided us to the Sleepmatch bed where she clearly explained the benefits of trying this first. Eve also offered us all a drink and these were brought to us whilst we used the test bed.
Having gone through the process she immediately removed the Tempur options from the list, selected pillows to match our sleep needs and took us round the beds in store to test each one on the list to find our preferred fit. She never once rushed us but gave us plenty of time to test, move on, return to earlier choices until we were fully satisfied.
She then went clearly through all steps of purchase and the options available vs the additional costs until we were fully happy.
The whole experience was so amazing my father-in-law who was with us (& notoriously picky) also asked to look at a new bed as he’d gone off trying a couple on his own.
Again Eve took as much time as he needed to select what he wanted and made suggestions as to what might work for him. Eve then went through the whole process for him and sent us home with a very warm goodbye, the prices for him to mull over and our order details.
Dreams now have 3 orders and a wonderful reputation - thank you Eve.
November 8, 2025
Unprompted review
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