If you go to Dreams in Colindale then ask for Wojciech he is beyond so helpful and knowledgeable. He explains everything so well and makes you feel soo confident and comfortable with your purc... See more
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Excellent advice by salesman without any pressure to buy. Explained the conditions of Guarantee. Updates with regards to delivery times and dates. Emails to make sure we were totally satisfied with th... See more
Friendly polite staff.Mohammed helped me by recommending laying on the mattress that was linked to the computer ,that would help me choose the right mattress for me.Delivery on time. Mark and Shaun... See more
Our store host spent about two hours with us, patiently offering options and impartial, highly knowledgeable product advice. No pressure just information. Sales at its very best. Because of this, we w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Colindale Retail Park, NW9 6TH, London, United Kingdom
- 02082 059998
4.6
Excellent
157 reviews
Asks customers to review
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Very good customer service from…
Very good customer service from purchasing the bed and to having it delivered and put together Very happy with the service
June 27, 2026
Great services and products.
June 28, 2026
Reliable quality mattress and service
Very helpful staff, everything went smoothly from recommendation of mattress to delivery. Reliably consistent quality and customer service
February 27, 2026
I ordered a new bed at Dreams
I ordered a new bed at Dreams, Colindale in late February. I found the member of staff to be very helpful and friendly.
March 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor installation
Bed seems great. We paid for installation. However, this was not done properly and so we had to re-do it ourselves. Wouldn't pay for installation service.
February 20, 2026
Reply from Dreams - Colindale
Hi Haresh,
Thank you for taking the time to leave a review and for speaking with me this afternoon. I really appreciate the opportunity to discuss your experience, and I’m pleased we were able to have that conversation.
Regards,
Hassan
Deliver was on time ,very courteous and…Dreams is a reputable company and i always use them
Deliver was on time ,very courteous and professional, removed my old mattress and delivered the new one to the room of my choice. Excellent alltogther
February 20, 2026
Abdul who served me was patient
Abdul who served me was patient, knowledgeable and excellent.
February 7, 2026
Great customer service from the store…
Great customer service from the store even though we changed our mind. Bed and mattress was delivered on time. Quite easy to put together. Looks fantastic
December 27, 2025
We were Welcome by Mohd the salesman…
We were Welcome by Mohd the salesman was kind and gave us good advice before buying our Double Bed. Also talk discount. We are happy about the service.
December 12, 2025
Very comfortable mattress and smooth…
Very comfortable mattress and smooth delivery, little bit pricey however no complaints
January 2, 2025
Hello, Give your review a title
Hello,
We recently bought a bed and a mattress from Dreams. Unfortunately, we purchased the bed and mattress from different sections of the store, and we were not advised that this mattress is designed for beds where the mattress sits inside the frame.
Because of this, the mattress sits far too high and is not compatible with the bed. The bed itself is perfect, but the mattress makes the height so high that my wife needs a small step to get onto it.
We would appreciate it if you could look into this and consider exchanging the mattress for a more suitable option.
Thank you very much.
Order Number: 020A028334
November 21, 2025
Reply from Dreams - Colindale
Good Afternoon, Shapoor Roozbayani
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not happy with the mattress purchased, as discussed over our phone call you do have the opportunity to exchange the mattress via our comfort exchange guarantee.
I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Very kind and helpful customer service.
Very kind, helpful and welcoming manner both by the man who ordered the mattresses and also the delivery men. Superb service and Dreams is greatly recommended.
Thank you so much.
November 2, 2025
High quality bed and mattress and a…
High quality bed and mattress and a reasonable price
October 3, 2025
Excellent delivery and service.
September 18, 2025
I was very happy with the service thank…
I was very happy with the service thank you very much
August 3, 2025
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