Dreams - Coventry Reviews 353

Great experience .. we had a guy called MAC from Coventry branch who helped us with everything we needed .. he went out of his way to ensure we chose the right mattress. He explained everything clearly and so we understood.. truly amazing experience and we live the mattress. Would Recommend anyone to go there. Speak to MAC.

Excellent on time delivery, sales and delivery staff very helpful.

Hi, This review has been a long time coming but I'm just back down from the clouds, after having purchased the Lucia single bed in dark brown faux leather on 17/4/26, and I'm so glad I did. What a bed, absolutely gorgeous makes the room look and feel cosy, ticks all the right boxes.

From the initial visit to the store, up until the bed was delivered, I can honestly say the customer service was first class and that's with me being indecisive (there's so much choice.) The Dreams staff at the Gallagher Retail Park, Coventry are a perfect example of excellent customer service. There’s flexibility and professionalism, definitely smooth operators. I can't thank you all enough.

The Delivery service was excellent and professional. Jamie and David were brilliant. Before I knew it my bed was assembled, and I agree from the many reviews I've read, it really does look more expensive than it is. I am very pleased with my purchase, I highly recommend this bed.

Keep up the good work Dream Team (The Gallagher Retail Park, CV6 5QG Coventry, GB)

Fantastic experience from help in the showroom to choose the right product then delivery on time and very good communication throughout.

They were knowledgeable, helpful & efficient

Being able to exchange my mattress for another with the 100 night sleep.

Really pleasant staff without being pushy.
Great selection, with a bed machine to measure your needs. Big range of choice and prices. Got a good deal so all good

We have recently had great service from Dreams.
The assistant was very knowledgeable regarding the products. She advised us on what was available. She was very approachable and friendly. The shop had a pleasant atmospheres and was clean and tidy.
The delivery teams were friendly and helpful. Communication regarding delivery was good and there were no delays.
It has been a very pleasant experience shopping at Dreams.

VisitedDreams at Gallagher Retail Park Coventry today. Robert the sales person was bubbly, extremely helpful, very knowledgeable, polite, offered us drinks, (hot and cold) measured me up on their mattress sleep simulator, offered excellent mattresses to suit! Not pushy, just extremely helpful! Nothing was too much trouble! A pleasure to deal with and I bought a mattress! 5 Stars is not enough! Thank you Robert!

Good customer services. Mac was awesome. Looked after our needs.

Absolutely amazing service from the Dreams team, from customer service in the store to the delivery guys who took away my son's old bed and put the new one in. Couldn't have asked for better.

Robert the sales rep at the Dreams store was great. Very helpful and got us a good discount.

Very knowledgeable sales staff with an amazing professional attitude. The right balance without being pushy.
What was agreed, was delivered in the time frame and date without issues by equally professional delivery team.

Bed is lovely and the mattress is very comfortable and we get a really good nights sleep. Thank you for your assistance in helping us to choose the mattress best suited to us

Mac and the staff in Coventry Gallagher retail park were fantastic.
They helped us a lot and gave us good deals for our Airbnb project.

Well appreciated.

Sales representative was very knowledgeable concerning the products on offer, allowed us to take our time on selecting the right bed for us. Very friendly environment. Delivery experience was very smooth, professional and courteous.

REVIEW: DREAMS LTD – A MASTERCLASS IN CORPORATE THEFT & MANAGEMENT INCOMPETENCE
​RATING: 0/5 STARS
​If you are looking for a company that excels at one thing, it isn’t sleep—it’s the systemic, calculated conning of its customers. The current leadership at Dreams Ltd, from CEO Jonathan Hirst down through his senior "Bedquarters" team, should be utterly embarrassed by the predatory circus they are running.
​The Scam: Holding Money Hostage
​This isn’t just a "customer service delay." This is a deliberate withholding of funds. Dreams is currently sitting on £568 of my money for goods they failed to provide or satisfy. Their "solution"? Offering store vouchers.
​Let’s be crystal clear for the management team reading this: A voucher for £568 is "dead money." My bedrooms are furnished. I don’t need more beds. I need the money that belongs to me. Offering a voucher in lieu of a legal refund isn’t a gesture of goodwill; it’s a desperate attempt to retain cash flow at the expense of a defrauded customer. It is a disgusting, low-tier tactic that reveals the true ethics of the people running this brand.
​The Finance Fraud
​To Petra Kasperova (CFO) and the finance department: You have a serious problem. You are currently maintaining a finance agreement for a total that does not equate to the goods purchased. This is a fundamental breach of consumer credit regulations. By refusing to adjust the balance and holding onto my cash, you are effectively forcing me to pay interest on "air."
​To the Management Team:
​Jonathan Hirst (CEO): Is this the "retail excellence" you brag about in your corporate bios?
​Emma Long (Chief Customer Officer): Your title is a joke. There is no "customer" in your strategy—only a "target."
​Dan Parsons (CCO): Your commercial strategy appears to rely on keeping money for products people don’t have.
​The Escalation
​Consider this the final warning. This situation is vile and unprofessional. 1. The Furniture Ombudsman is being formally notified of your "voucher-only" refund policy which contravenes statutory rights.
2. The Finance Company is being alerted to the fact that the loan value no longer reflects the physical goods, which is a direct violation of our credit agreement.
​Dreams Ltd is a disgrace. You aren't selling "sweet dreams"; you are running a financial nightmare. Give me my money back, or prepare for the legal and reputational fallout you’ve worked so hard to deserve.

Helpful friendly staff delivered on time called before to let us know driver very helpful

They arrived when they said and wore protective covers over their shoes. Were polite . Very helpful

My son loves it