Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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The service both in the shop and the…
The service both in the shop and the delivery were was very good
February 7, 2026
Delivered on time the lads who…
Delivered on time the lads who Delivered dun everything expected
February 6, 2026
Brilliant service
Brilliant service. Fantasic assistant. Really explained everything and was super patient with our questions.
Well done Elizabeth- you are a ⭐️
January 31, 2026
Unprompted review
Fantastic service from the day of…
Fantastic service from the day of purchase , delivery and set up
Very good staff
Good communication
January 30, 2026
Very knowledgeable
Very knowledgeable, friendly & helpful! Above & beyond service. Definitely recommend a visit!
January 17, 2026
Unprompted review
Great customer service by Linda in…
Great customer service by Linda in cwmbran store and I love my new bed.
Delivery guys was on time abd assemble the bed very well
January 10, 2026
Great service
Great service, pleased with the new bed which was delivered quickly. Thank you.
January 6, 2026
Exactly what we needed.
Nice mattress no frills just what we needed. Delivery was good too
January 3, 2026
friendly professional staff in the…
friendly professional staff in the store and delivery team exceptional
December 20, 2025
Great service at Dreams Cwmbran
Great service at Dreams Cwmbran, got a good price and the perfect mattress. Very happy with it. Thank you.
December 13, 2025
Would have been 5 stars but the…
Would have been 5 stars but the salesman was a little over keen when we got there. I like to have a look round before being asked if I need help. However everything else was great and the delivery men were superb!
November 29, 2025
Brilliant service
Brilliant service, top quality product and easy delivery. Highly recommended.
November 28, 2025
Good customer service in store and when…
Good customer service in store and when delivering. The delivery drivers were very efficient and effective
November 21, 2025
The young man in the store was…
The young man in the store was terrific! Really helpful! The team who assembled the bed were also brilliant! Really impressed !
November 15, 2025
Happy With Service And Product
Staff were friendly and helpful, ordering was straightforward, we paid in full so maybe that helped speed things along a bit.
With the Tempura mattress that we ordered we also got two free Tempura pillows in the density of our choice, we chose soft and they are very comfortable to sleep on and that’s coming from someone that was strictly a two feather pillow sleeper. The mattress we chose is the medium support and is extremely comfortable offering a sumptuous softness but with the support you need especially if you suffer with a bad back like myself.
Delivery was very good although the recycling option of your old mattress is quite expensive at 50 quid a pop but apparently it doesn’t go into landfill and is recycled properly which is more expensive.
October 17, 2025
Good
Went into look for a new mattress ended up coming out with one after trying the new bed thing that tracks your sleep
August 19, 2025
Everything went as arranged so the…
Everything went as arranged so the process was reliable and simple
October 10, 2025
THE LADY THAT SERVED US WAS A BIT PUSHY…
THE LADY THAT SERVED US WAS A BIT PUSHY BUT GOT US THE RIGHT BED,ITS VERY COMFORTABLE AND WE ARE BOTH SLEEPING BETTER ON IT.HOWEVER,I WAS NOT TOLD THE PRICE OF THE PILLOWS,150 POUNDS EACH,HAF I HAVE KNOWN I WOULD NOT HAVE BOUHHT THEM.
September 20, 2025
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