Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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Knowledgable The assistant at the store was very…
The assistant at the store was very friendly, helpful & knowledgable about beds etc. I did not feel stressed at all about buying a new bed. I had thought 5hat I would have been.
October 12, 2023
The staff in store were super helpful
The staff in store were super helpful! I bought my mattress from there, quick delivery and the mattress is amazing!
October 12, 2023
Tempur mattress and pillows!
At the Cwmbran branch we were met by very knowledgeable and attentive staff! They made the purchase of our new mattress and pillows very straight forward and enjoyable! 👍
August 26, 2023
Friendly Staff
Amy at the Cwmbran store was very friendly and knowledgeable. The store was clean and tidy and the sale prices were great.
September 16, 2023
Unprompted review
Very happy!
The team was really helpful from start to finish and make the whole process incredibly easy! I bought a new bed when moving homes and the they gave advice and help when I asked but were not overbearing and I did not feel like they were just trying to get a sale. The delivery was smooth and the team putting my bed together were very efficient. Thank you!
August 6, 2023
My Dream Mattress
We needed a new mattress and had a lovely service from shop assistant to delivery and we would recommend Dreams with no problem
August 31, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great friendly staff but the delivery…
Great friendly staff in shop also good customer service also can’t fault
August 27, 2023
Reply from Dreams - Cwmbran
Good afternoon
Thank you for taking the time to speak with me today. I am sorry for the issues you have had with assembly.
As discussed I am glad we have now come to a suitable resolution, and should you require any further help or assistance, please do not hesitate to contact us.
Many thanks
Peter
An all round good/pleasant experience…
An all round good/pleasant experience from the helpfulness of the assistant in the store (without being pushy!!) right through to the delivery.
August 4, 2023
Great experience
Went to a Dreams store to buy a bed, staff recognised us as we entered the store as we went before. Everything went smooth, and bed is great quality.
August 4, 2023
Headboard. in…
Found exactly what I was looking for in the shop. Great quality and great service.
July 26, 2023
Excellent service
Excellent customer service during our purchase. Also received discounted price after purchase.
Delivery guys were great and assembled the bed for us.
July 19, 2023
Yes they are doing a good job
June 14, 2023
Great experience in store and delivery
June 1, 2023
My son is really happy with his new…
My son is really happy with his new double mattress. Very comfortable. We were welcomed in store by Amy who helped him find the perfect mattress. Amy was very helpful, friendly and professional. Would definitely purchase again in the future.
May 31, 2023
The staff were friendly and very…
The staff were friendly and very helpful. They respected our wishes and offered a good choice of products
May 19, 2023
Great staff helpful but without…
Great staff helpful but without hassling or pressure. Fab bed machine to aid your hunt for a perfect bed. Delivery persons excellent and patient even though this customer stresses over getting new furniture into small house 👍😀
May 5, 2023
The salesperson was very informative…
The salesperson was very informative and helpful.
The delivery was free
The driver was bang on time and very helpful.
The mattress is brilliant and were sleeping sound now
April 30, 2023
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