Dreams - DerbyReviews 

Staff pleasant knowledgeable and helpful.
Delivery men clean and tidy

Nina spent time with us first taking measurements on the 'test bed' and then letting us try out the various beds that matched our requirements. At the end we chose a Tempur mattress and we are pleased with the choice. It is comfortable and cool in these hot nights.

Lilly the salesperson was helpful & full of great information. Didn't hover over us but close enough when wanting to ask something

Shop staff were engaging. Delivery faultless and delivery men polite and considerate

The entire process of obtaining my new mattress was 100% professional and very easy. the staff member who helped me was very knowledgeable and friendly. the delivery driver was prompt, gave a curtesy call and the delivery was quick and efficient.

Excellent professional service with a smile. Delivered on time.

The delivery men were friendly and polite and carried out the delivery with maximum efficiency.

We went in knowing what we wanted told the salesman who quickly sorted it for us and gave us a nice discount too.
Very polite, helpful and no hard sell.
Good all round experience and we are delighted with the two divans and mattresses that we purchased.
Equally excellent were the delivery people - efficient, helpful and kept us informed.
Thank you Dreams.

Good service 👍

Great service, the young lady who dealt with me was fantastic, delivery was on time , they were polite and very efficient, love my new bed very comfortable, thankyou

Lovely store, friendly, helpful, knowledgeable people here.
We would recommend the store every time
Many thanks

👍very nice good

Took time to make sure you are making the right choices I wasn't happy with the mattress at first it took 2 weeks to find it very comfortable but I'm very happy with the purchase

Everything was easy and stress free.
Very knowledgeable staff giving us the best advice.
Delivery was on a day to suit us.
Communication was good giving us a 2 hour time slot the day before.
Bed arrived in the time stated, poiite and friendly drivers. Quick and efficient at erecting the bed. Explained it all too us.

Good customer service at showroom, delivery information and actual delivery and removal of old bed. Would recommend Dreams.

Great service from start to finish

It would be mean to deduct a star for such a small issue but when you spend £9k on a bed you would think that a remote holder for each side of the bed when there are two remotes would be a reasonable provision. Having only one doesn’t make sense and is a trivial expense compared to the price paid.

Great, friendly assistant who knew her stuff.
Not rushed or pressured.
Delivery was on time and perfect.

Excellent service from Nina, one of the bed experts, at the Derby Store. Nina spent time explaining the options available, listening to our requirements, made suggestions and most importantly Nina listened to us. Nina priced up several options and we nipped to a local coffee shop to discuss in private. We returned to the store 30m later to go ahead with the purchase. An easy process with clear a explanation of the payment options. The delivery date was agreed before we left the store. Everything went according to plan with delivery, removal of our old bed and the building of our new bed. The whole process has been absolutely faultless.
We've now had the bed a few weeks and could not be happier. It's well worth the couple of hours out of a Saturday afternoon to make sure we bought the right bed.

Excellent service from start to finish, the lady in the shop was great when she sold it to us as well as the politeness & efficiency of the delivery guys