Dreams Reviews 

I was supposed to receive my order today they informed me that i will get an email a day before regarding a time slot, nobody has got in touch i cannot get through to anybody and non of my emails were responded.
I took time off from work for the delivery.

Ordered bed and mattress
Phone 2 days before delivery to be told out of stock and next delivery in month. ( given £90 compensation)
Mattress was in stock
I found a company that can deliver same bed with in 2 days
I cancelled bed at dreams I’ve still got to wait for mattress for over another 3 weeks even though it in stock
Now been on the phone to customer services waiting for over 1 hour 20 minutes waiting for some one to answer call
Absolutely disgusting service
Wouldn’t recommend to any one

Ordered bed frame to be delivered 8th August, called on 7th to say it would be delayed due to "Consignment Issues" which we appreciate is a thing. However, rearranged delivery for Saturday 29th, received a text on 23rd to say delivery will be on 27th - completely inappropriate due to various personal reasons. Called customer service to re-arrange for 29th, only taking call backs, waited 2 hours, called branch where ordered, they came back and said "the earliest Saturday is now 26th September" Absolutely diabolical, it would have been approx 11 weeks from purchase to delivery if I had accepted this change. Asked for a full refund and this could take upto 10 workings day - again a completely diabolic response. The member of the team I spoke with was in his defence, very obliging in as far as he was stating the company policy, but there is no consideration for such lengthy delays and whilst I appreciate this does happen, to book for a Saturday in the first place and then have to wait and wait and wait is ridiculous - its anything but DREAMS more NIGHTMARES.

The delivery service is rubbish, it takes toooooo long. They don't tell us the delivery time, when we purchase. They they surprises by very long wait. Initially they told us 2-weeks delivery time, then eventually it turned out to be 12 weeks.
Extremely disappointing.
Customer service call takes around 80-90 minutes wait. Ridiculous!

Absolutely abysmal service if anything goes wrong. They delivered the bed frame at 8am this morning but the mattress wasn't on the truck. It is now past 12pm and I have been unable to get through to customer services. Will not use Dreams again.

I placed an order nearly 2 weeks ago - when I placed the order it stated delivery in up to 3 weeks. However once I got an email confirmation it stated they’d be in contact in 9-12 weeks with a delivery date. I would not have placed the order knowing this so tried contacting customer services.
The phone lines seem to have been down for the last 2 weeks, I am unable to edit or even see my order online and when I have gotten through I have been told they can’t find my order - despite the money leaving my account on 17th August and me providing proof of this.
I even replied to the original confirmation email to only get a reply a week later saying can you confirm your order number as we can’t find it. The whole order confirmation was on the email chain that they sent me - if they had bothered to scroll down!
I am currently down £2,500.00 and have had no help in resolving this and all the customer service teams on the rare occasion I have managed to get through have said is “we can’t find your order” no follow up. No explanation. Just insane.
Do not go near this company if you value your money and your time.

Have only given one star because you can’t give zero. This company refines useless. Bought a bed from them in June. They were going to get in touch regarding delivery which was going to be ‘about 4 weeks.’ After we chased them repeatedly they eventually gave us a delivery date in late July. They then failed to meet that date as the item was not in stock, then they told us it was in stock but had mistakenly been sold to another customer! We then arranged another date and we have just taken another call to say they won’t be delivering the bed only the mattress. There has to be better options than this. Avoid at all cost as they are beyond useless.
They somehow seem to have acquired a high rating in Trust Pilot but if you read the reviews a lot ( if not most) are all about the ‘front end’ at the store. This is clearly a company fishing for reviews at the very beginning of the process to push other score. They ask customers to give a good review when they have no real experience and are in a good frame of mind having just bought a bed rather than after the customer has been let down.

I visited the Huddersfield store to get some ideas about what mattress might be most suitable - I have longstanding back issues and some pain while sleeping so finding the right fit is very important to me. Liz made the process completely frictionless and helped me feel welcomed and at ease while presenting me with the right options. Excellent service.

Go and speak to the staff in the store, rather than look on line, they are just helpful and enthusiastic, Ann Marie helped us out and couldn't do enough for us whilst being incredibly busy, it's always the personal touch that makes a difference.

We called into the Coleraine store to look for a new bed frame and mattress. David approached us and asked if we'd like any help. From that moment, until we left the shop, he was both very professional and personable. He listened to what we wanted from a bed base and also our needs regarding a new mattress. He was very knowledgeable about the products and helped us to find just what we needed. What an asset to the staff team!

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, resulting in an order. Excellent customer service, would highly recommend.

The reason I'm giving the company now 5 stars is due to the service from Russ and Patrick who delivered and assembled the bed. Outstanding, thank you for being so understanding and helpful.
I hope Dreams recognises these guys. They need to be told how good they are and what a difference they made and turned around not a great experience with customer services.
Thank you Russ and Patrick

Lorna was very helpful, as soon as we entered the Hereford store she asked it we needed help, and talked us through all the options.

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of Talullah we have a really lovely Flaxby on its way. Can’t thank Talullah enough for her time, patience and her kindness. 5 star experience today, two happy customers!

Usha and Andy were extremely helpful

Very helpful and amazing service! Staff friendly and welcoming!
Cannot fault the the Wednesbury Team at all Thank you Jimmy and Ellie! You were fabulous!!!

We purchased a bed and mattress from Doug today in farnborough. I highly recommend him and cannot fault him he was a pleasure to deal with. Need more sales people like him who care about the customer and not just the sale and commison. He is an asset to the company. Thank you.

Chris at St Helen's Dreams was really friendly and helpful, spent a lot of time helping us try mattresses and we came away very pleased with our choices

We came into the store at Crown Point me and my mum. We needed a new bed which was a king size. Hayley was very helpful, offered us drinks, talked us through different types of beds, mattresses and we tried out the sleep match to see which mattress was suitable for us. She was very knowledgable also and we were very pleased with the service. We will defiantly come again into the store for future mattresses including Tempur.

Dave at Inverness branch yesterday was super helpful and explained everything in detail which made our decision easier. Very knowledgeable and friendly. Even made me a lovely coffee 😁 Looking forward to receiving our new mattress very soon.