Dreams - DumfriesReviews 

114
TrustScore 4.5 out of 5

4.7

Unit 2 The Peel Centre, DG1 3PF Dumfries, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my han... See more

Rated 5 out of 5 stars

Reliable and efficient service. Arrived on time. Pleasant and professional team. Would highly recommend and will buy from them in future.

Rated 5 out of 5 stars

Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted alon... See more

Rated 4 out of 5 stars

Excellent service when we visited the showroom We were made to feel very welcome. Because of the pre-purchase mattress check we were able to choose the ideal mattress that suited us - with no fuss at... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Peel Centre, DG1 3PF, Dumfries, United Kingdom

  • 01387 247786

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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4.7

All reviews

(114)

12,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone i have had do deal with were…

Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my hands I cannot open the device to change the old batteries.

June 26, 2026
Rated 5 out of 5 stars

Lizr

Dreams made it easy to find the right bed. The assistant was polite and helpful. No heavy must buy attention but the opposite, just helpful.
I have already recommended Dreams to friends so hopefully they will be happy with their choices as well.

April 11, 2026
Rated 5 out of 5 stars

Great staff amazing help and…

Great staff amazing help and knowledgeable about recommending what's good for you.. delivery service was amazing cannot fault.. the guys were quick and even went as far as to put my mattress onto the bed for me which they didn't have to do.. even had a good chat which was lovely as not alot of people are willing.. honestly cant fault at all and the bed is amazing I love it

February 15, 2026
Rated 5 out of 5 stars

Very professional staff

Very professional staff, friendly and knowledgable. No sales pressure to buy but covered all the options we had to make a choice. Would recommend using their services again.

January 30, 2026
Unprompted review
Rated 2 out of 5 stars

It should have been stayed at the time…

It should have been stayed at the time of purchase that you had put the bed together with the price you pay for this should have been free and put up by the delivery men

January 10, 2026
Dreams - Dumfries logo

Reply from Dreams - Dumfries

Good morning Graham,

Thank you for your recent review and I am sorry to hear that you are dissatisfied with part of our service.

I appreciate you taking the time to discuss this today and hope that the resolution we have come to was a satisfactory one.

Kind Regards,

Wayne

Rated 5 out of 5 stars

We purchased a Super king bed at the…

We purchased a Super king bed at the store in Dumfries.Scott served us could not have been more competent in that his product knowledge, courtesy and attentiveness was beyond good ! We left happy in the knowledge we had made an excellent purchase.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

A great investment. The first time we had gone to the store…

A great investment.The first time we had gone to the store we found the staff was very friendly and very polite and helpful.There were other customers in the store but he managed to ensure we were all being treated well and receiving his attention without being overbearing or neglectful. He allowed as plenty of time to choose the mattress that we wanted and allowed us the opportunity to take our time trying the different styles until we agreed the one we chose.

January 2, 2026
Rated 5 out of 5 stars

Faultless from start to finish

Faultless from start to finish. Paul, our sales person was in the Dumfries store covering and he was fabulous. Personable, knowledgeable, very understanding of the fact we were making a big purchase and gave us all the time we needed. We had our bed delivered and assembled as it has a TV and surround sound ..the guys were wonderful. Called in advance to let us know where they were and how long they would be. In and out in an hour... pleasant and polite and did a great job.

October 20, 2025

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