Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my han... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reliable and efficient service. Arrived on time. Pleasant and professional team. Would highly recommend and will buy from them in future.
Fantastic store and staff made the process of helping us choose a mattress easy. We were torn between 2 mattresses and ended up changing our minds on the one we picked. The team happily assisted alon... See more
Excellent service when we visited the showroom We were made to feel very welcome. Because of the pre-purchase mattress check we were able to choose the ideal mattress that suited us - with no fuss at... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Peel Centre, DG1 3PF, Dumfries, United Kingdom
- 01387 247786
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone i have had do deal with were…
Everyone i have had do deal with were vert helpful. The only other comment is how long do the batteries last in the device, as mine seem to have run out already, and, because of a condition in my hands I cannot open the device to change the old batteries.
Reliable and efficient service
Reliable and efficient service. Arrived on time. Pleasant and professional team. Would highly recommend and will buy from them in future.
Great staff and shopping experience
Great staff and shopping experience
Carol and David
Sales person Fiona was excellent, a credit to your organisation. Welcoming pleasant nothing was a bother to her.
Lizr
Dreams made it easy to find the right bed. The assistant was polite and helpful. No heavy must buy attention but the opposite, just helpful.
I have already recommended Dreams to friends so hopefully they will be happy with their choices as well.
Buying experience.first class,staff…
Buying experience.first class,staff welcoming and extremely knowledgeable about your products,would recommend anyone to go to Dreams
Listened carefully to our needs and…
Listened carefully to our needs and directed us to best products
Sweet dreams
Excellent service from buying to delivery. Good customer care and the delivery team were brilliant.
I would definitely recommend and use again.
Great staff amazing help and…
Great staff amazing help and knowledgeable about recommending what's good for you.. delivery service was amazing cannot fault.. the guys were quick and even went as far as to put my mattress onto the bed for me which they didn't have to do.. even had a good chat which was lovely as not alot of people are willing.. honestly cant fault at all and the bed is amazing I love it
Great service with knowledgeable staff…
Great service with knowledgeable staff who couldn’t have been better. Very helpful and not at all rushed.
Very professional staff
Very professional staff, friendly and knowledgable. No sales pressure to buy but covered all the options we had to make a choice. Would recommend using their services again.
The Staff were fantastic and very…
The Staff were fantastic and very knowledgeable. For me as a customer if you enter a sales environment and your allowed to just browse before any sales talk that brilliant.
May use AI-assist with repliesRead more
It should have been stayed at the time…
It should have been stayed at the time of purchase that you had put the bed together with the price you pay for this should have been free and put up by the delivery men

Reply from Dreams - Dumfries
We purchased a Super king bed at the…
We purchased a Super king bed at the store in Dumfries.Scott served us could not have been more competent in that his product knowledge, courtesy and attentiveness was beyond good ! We left happy in the knowledge we had made an excellent purchase.
Superb service at the store
Superb service at the store . Delivery on time . Can not fault the experience.
A great investment. The first time we had gone to the store…
A great investment.The first time we had gone to the store we found the staff was very friendly and very polite and helpful.There were other customers in the store but he managed to ensure we were all being treated well and receiving his attention without being overbearing or neglectful. He allowed as plenty of time to choose the mattress that we wanted and allowed us the opportunity to take our time trying the different styles until we agreed the one we chose.
Faultless from start to finish
Faultless from start to finish. Paul, our sales person was in the Dumfries store covering and he was fabulous. Personable, knowledgeable, very understanding of the fact we were making a big purchase and gave us all the time we needed. We had our bed delivered and assembled as it has a TV and surround sound ..the guys were wonderful. Called in advance to let us know where they were and how long they would be. In and out in an hour... pleasant and polite and did a great job.
Respect to the Dream Team
The team was friendly, knowlegeable and guided us without missing a beat.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







