The service we had in-store was excellent and we are delighted with our new mattress. We would highly recommend dreams.
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See what reviewers are saying
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... See more
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... See more
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
- 01382 816203
4.8
Excellent
391 reviews
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Best mattress we've ever had!
The service we had in-store was excellent and we are delighted with our new mattress. We would highly recommend dreams.
May 29, 2026
First class service from start to…
First class service from start to finish. Very helpful from the staff in the shop to the delivery men. Will def be back again to get a new bed
May 29, 2026
Excellent customer service from
Excellent customer service from
Matty in Dreams ( Kingsway Dundee ). Attentive without being over the top.
April 18, 2026
Unprompted review
All stages from Tommy (Dundee) giving…
All stages from Tommy (Dundee) giving helpful advice through to the careful and timely delivery excellent, and the mattress quality is super. Recommend strongly.
May 5, 2026
Swift service from purchasing to…
Swift service from purchasing to installation. Particularly impressed with the salesman who gave really sound advice, tailored to the purpose of the bed and what we wanted to spend.
Service delivery staff were lovely and efficient
April 24, 2026
From ordering and installing was great
From ordering and installing was great
The guys who installed the bedn were great and all went well
April 12, 2026
Great communicat through out
Great communicat through out, delivery guys were efficient, polite and showed and explained everything to me
April 5, 2026
Absolutely love my new mattress.so,so…
Absolutely love my new mattress.so,so comfortable.
April 3, 2026
Very good service and product
I walked in and had almost immediately service. They had the sort of mattress I wanted and it was with me within 10 days.
April 1, 2026
Excellent service from start to finish.
April 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams disaster…
I saved up money to get an amazing mattress to help with my bad back and sleep instead of buying cheap. I bought a Harrison Spinks mattress for £1199 that made me really hot in bed and I was waking up throughout the night, ultimately was knackered in the morning.
I was able to get an early exchange so went for the Therapur Actigel Glacier 3800. This mattress is designed for hot sleepers. I paid an extra £200 for the mattress and £95 for the exchange. I have tried to make this mattress work but again I am building up heat underneath me and can't get a decent night's sleep.
My observation is for hot sleepers these beds are designed for supporting your body but are not breathable. In total I have paid out over £1700 to Dreams. I just wish I had kept my old mattress, I can only Dream.
March 14, 2026
Reply from Dreams - Dundee
Good afternoon Mark,
Thank you for your recent review.
We are sorry to hear that the mattress you have exchanged to has not met your expectations.
We have tried calling you today to discuss this further but were unable to get hold of you.
In the meantime we have sent you an email to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Straightforward dealings
In store I was approached by a sales person quickly who was polite and helpful. Once the mattress was chosen the paperwork was quick and straight forward. I did have to wait a week before the mattress was delivered. Living on my and being 74 it was a little tricky getting the mattress of the bed and into the large green bag supplied for this purpose. Not sure how less able people would cope. Men who brought the mattress were quick, helpful and friendly and thanked me for getting the old mattress outside.
March 14, 2026
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