Dreams Reviews 

Amanda was really helpful and informative helped get me and my mother sorted with everything we needed

If I could give minus stars I would! When we placed our order in store, we were given a delivery date. When I rang to see if I could change the date I was told the original date was in error and we would have to wait a further 6 weeks. I was given £100 compensation and given a new date by the store. Called today to confirm this as still not heard from them, and Iv just been told by the store that a date is not showing and it will unlikely be the 2nd date we were given. Tried ringing the head office and can’t speak to anyone, recorded message says you won’t loose your place in the queue but they may call back tomorrow. I can’t a believe a supposedly reputable company runs like this!! Appalling. I’m still none the wiser when I will get my new beds, and can see on social media that I’m not the only one!!!! Absolutely useless company. This complaint is about the company and the people in charge that install computer systems that are not fit for purpose. The poor sales people on the shop floor or answering the phones are doing their best in a difficult situation and it’s about time the big wigs did more to support them and rectify the situation!!

Eve at Staples Corner helped me to find perfect pillow. We did try sleep Mach and I was offered tea and coffee. Amazing customer service

Rosie at the Solihull store was very patient and informative and helped us find what what we need. We were even offered a drink while we made a decision.

We popped into Dreams unplanned and came out with a new bed!
Moremi in the Carlisle store was so helpful, knew everything about the products and made us feel very comfortable.
The bed itself was was of great quality and such good value.
Definitely worth popping in.

Wonderful friendly & knowledgeable service from Emma at your Gillingham branch

She made the whole experience memorable for all the right reasons

Delivery Service / order fulfilment woeful

Dreams are dreadful. They failed our first delivery on the day of delivery when I chased as no notifications, it was delayed due to the bed frame not being in stock despite agreeing delivery date.

We changed the order to remove the bed frame as it had a 12 week lead time. The new date was agreed for the mattress and we arrange a bed frame from the reliable John Lewis.

On the day of deliver of both items, John Lewis has arrived and delivered the Bed Frame but no word from Dreams at all. A complete communication blackout.

Their call centre isn't accepting calls, their chat system is refusing new connections. Nothing I can do. I have no idea what is happening, no response to requests.

I have a child who doesn't have a mattress on their bed frame as it is different sized. They will need to rely on a sofa bed instead. For how long? I have no idea.

Woeful, unacceptable, a completely disrespectful engagement and experience. AVOID!

Well presented showroom and a wide assortment of options. Very knowledgeable staff and not pushy with their sales. Would recommend.

Really good selection of beds, mattresses and accessories, staff had time to answer lots of questions, product knowledge probably the best we've come across, really did know their stuff.

Wendy was amazing!! The profile was amazing, she was attentive and patient. 5 star service

Fantastic service attentive staff. Knew exactly what we needed before we did ! Highly recommend 👌

Delivery cancelled the night before after confirming on the Saturday it would come today, impossible to speak to anyone phone line says call back service only, no one has called me back and webchat is not available! over 3 week delay when i have already arranged removal of my current mattress very disappointed there is no customer service. I will be expecting some refund!!

Ordered with Dreams on 28th June and paid £2200. Delivery date 17th August chosen when order placed. They have only delivered part of my order no warning no explanation no attempt to contact me. Unable to contact them call wait times over 90 minutes or queue capped to take no more calls. Chat service now removed as queues were over 400 waiting. Rang again and they are not taking calls just arranging callbacks. Called Metro Centre who were fantastic when taking the order or should I say money, unable to help now. This is an organisation in chaos and there is a smell of approaching receivership about the whole scenario. DO NOT USE THIS COMPANY OR DO SO AT YOUR PERIL

Visited the Sheffield store with my 11 year old child to look for a double bed for him. My child went from being excited trying the different kind of mattress’s to quietly saying to me mum I don’t like this shop and seeing he felt uncomfortable.
When leaving the shop I asked what was the problem and he replied I didn’t like how that man said I was ‘skin on bones’ so a soft mattress would be fine. My child is athletic and very healthy so I’m not worried about the thoughtless, rude comment made and I have been able to reassure my child that he is fine but I think staff should really think before making comments like that to a child.
I wonder if the sales guy would be so quick to make throw away comments to someone that may be opposite ‘skin on bones’. This is not ok to comment on anybody’s weight, small or big.
Very disappointed, unprofessional, rude and arrogant.

This was the drake house store not queens road but drake house did not come up as an option when selecting Sheffield.

Disaster Bed Company. No phone contactable customer service. Useless mattresses. Very expensive. Review numbers incorrect.

Purchased a bed and mattress from the Poole branch on the țy

The staff in Hereford were knowledgeable, kind and welcoming. They provided a range of options available at different price points, they explained the optional extras but weren’t overly pushy and didn’t push the matter when I decided to opt out from purchasing add ons. They offered refreshments and engaged in positive conversations. Experience on first visit was positive, returned the following day and purchased a mattress. Store was clean and information was readily available. Was offered a range of delivery dates and all information was communicated clearly with me.

Placed an order in store in Tunbridge Wells on 4th July and booked in a delivery date for 17th August. Received all confirmation emails but didn’t hear anything prior to 17th August, and would not have heard anything had I not waited in an online queue and on hold on the phone for an hour and a half, only to then be told that our order was delayed until 14th September. This was after already dismantling our bed and bagging our mattress away to be recycled. Was offered less than a 15% refund for the inconvenience, but told they could not get us our bed any sooner and so we were left to sleep on a mattress for 4 weeks. Have eventually managed to cancel the order because we don’t feel this company deserved any of our money after such poor communication and service. And to top it off, the lady working in the Tunbridge Wells store on the morning of 17th August clearly needs some customer service training as after speaking to both me and my wife on separate occasions, we could not believe how rude she was about the whole situation. Will avoid Dreams whenever we may need a new bed.

We visited the Reigate branch this afternoon and were helped by Lisa. We wanted a wooden double bed frame which we had seen on the Dreams website and to choose a mattress for it. After trying the rather fun machine that you lie on and measures you up to find the perfect mattress. The choices came up which included the one we had in mind and after finding it extremely comfortable made or choice. Lisa was very helpful and efficient throughout and it will be delivered in two weeks. Could not have been a more enjoyable experience!

Jamie was very helpful! Great experience