It was my first time buying a mattress and frame but I shown through the steps to be able a purchase mattress that suited my needs rather than picked at random on how firm or soft it is
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Rachel from Durham was brilliant and so helpful when we were purchasing a new mattress. Would highly recommend.
In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Durham City Retail Park, DH1 2RP, Durham, United Kingdom
- 01919 337383
4.8
Excellent
216 reviews
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Great comfortable mattress
October 19, 2023
Amazing service from the beginning to…
Amazing service from the beginning to end, we loved our visit and ended up purchasing 2 beds instead of 1
September 11, 2023
Unprompted review
Fantastic customer service
Fantastic customer service , the sales lady in store was fantastic, the delivery was spot on ,everything went so smooth ! Extremely happy with the product and services …
September 1, 2023
Excellent customer service from start…
Excellent customer service from start to finish. Would highly recommend a bed from Dreams
August 11, 2023
Great customer service
Great customer service from Janette who listened to my requirements, wasn’t a pushy seller, and who enabled me to buy the right product for my needs, within my budget. Really really impressed.
Also received a free bundle of stuff as I took my mattress away the same day - it was worth over £100.
Couldn’t fault Dreams - what an excellent company.
August 28, 2023
Unprompted review
What a super company from walking into…
What a super company from walking into the store at Durham friendly staff very informative Leanne was exemplary we purchased our bed frame and the service was spot on from purchase to delivery we were kept informed on delivery. The delivery guys were great arrived spot on time in constant contact with you to let you know exactly what time they would arrive. Very impressed thanks😃
August 12, 2023
Unprompted review
Excellent service
Excellent service, very knowledgeable staff, great advice. Bed bought!
August 5, 2023
Unprompted review
Best service
Used to buying stuff online but wanted to take it seriously so we could get good sleep for a change. Was really interesting seeing the posture/sleep position analysing tech. Store was comfy and clean. Staff member Rachel was amazing and really went the extra mile, bought us pillows, gave us a drink, was extremely knowledgeable - she presented and summarised all our options well and gave us the perfect amount of space at the end to try everything out. Super easy to talk to. Sounds dramatic but trying out the new mattresses really changed our quality of life!
August 5, 2023
Unprompted review
The help and guidance was perfect and…
The help and guidance was perfect and we were made so comfortable throughout the process
July 22, 2023
Excellent service
Lovely, knowledgeable staff. Product delivered on time and price promise honoured!
July 22, 2023
Great service in store Good polite…
Great service in store Good polite service from delivery team
July 23, 2023
Perfect from beginning to end
Perfect from beginning to end. Thank you Dreams of Durham for making my purchase of the Tempur mattress so very pleasant and hassle free, It makes a change in this walk of life for the word PERFECT to be used. Thank you...my mattress is a Dream!
July 16, 2023
Professional and expert knowledge from…
Professional and expert knowledge from selecting mattress in shop to delivery
June 21, 2023
Purchase went like a Dream
Jeanette the very kn
owledgeable sales lady.Delivery went smoothly also.Had a couple of minor issues customer service were so helpful and sorted out very quickly.Would definitely recommend this company and use again in the future.
June 5, 2023
I purchased a mattress and divan base…
I purchased a mattress and divan base with headboard from Dreams in the Durham store. Leeane helped me with my choice and was extremely helpful. Leanne is very friendly, knowledgeable and professional. I am very happy with service I received from Leanne at Dreams, Durham.
May 29, 2023
Unprompted review
Very satisfied customers
From wandering into the store to delivery, everything went smoothly. All staff we encountered were helpful, friendly, polite, courteous and professional with good knowledge of the range of products we were interested in. Mattress very comfortable and pillows (which we hadn't intended to buy) are the most comfortable we've ever had - and in the sale too.
April 17, 2023
Excellent store in Durham (Carville)
Having shopped in the Durham store before, we returned to buy a new mattress. Staff were great and knowledgeable. After an interactive scan in the Sleepmatch facility, we were shown a number of suitable mattresses and soon came to a decision. All efficiently dealt with and sale completed.
May 7, 2023
Unprompted review
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