Dreams - Ealing Reviews 125

Amazing service and such a good bed a good sleep and doesn’t get too hot

I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing wonderful he is a credit to Dreams.
Good luck Irfan keep it up

The mattress is very good quality and very supportive, our back pain vanished within a week!

I love my new mattress. Highly recommended

I had a fantastic experience shopping with Dreams UK. I’m very happy with my purchase, and the whole process was smooth and enjoyable.

A special mention to Irfan, who was extremely helpful, knowledgeable, and made the entire experience even better. His excellent customer service really stood out.

I would definitely recommend Dreams to others and look forward to making more purchases with them in the future!

Great service. Beds are very comfortable and we are happy

I had the mattress exchange gaurantee and after 1 week after buying bed frame and mattress dreams still charged me £95 extra for delivery charge for the exchange mattress which I also had to pay £90 on top for the upgrade and so I got charged £185 total when I should have only paid £90.
Pathetic Service

I recently decided to replace my old sofa with a new sofa bed from Dreams.
Dreams offering a recycling service while delivering, was the key factor for me.
Before placing the order online, I spoke to one of the salesmen at the West Ealing shop in London. I clearly and repeatedly told him my old sofa was a regular sofa, not a sofa bed. After that, I explicitly asked him whether they offered recycling for it as well.
He replied yes, telling me "sure no problem".
Result: when the delivery team came, one of the guys immediately told me they could not collect it, leaving me with one extra sofa in the middle of the room, that will take my time and money to dispose of.

EDIT: after being asked by their customer service to get in touch, they acknowledged the inconvenience caused by giving me the wrong information about collection of old sofas.
For that, they offered me a small compensation that was enough to pay for a private removal service.

I appreciate Dreams admitted the mistake and helped to amend it.

I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I needed to know and I haven't looked back on my purchase. Highly recommended.

Thank You, everything has been great other than the waiting time from purchase to delivery, other than that , great product, great staff

Everything was great service from the shop to delivery guys - the only downside is the policy of having to dismantle your bed frame otherwise they won’t take it at 45 gbps.

Nice staff, always trying help, recommended

Very easy transaction in shop. Pleasant & informative salesman.
Plenty of information on delivery times. A call from driver for exact delivery times.

So soft and comfortable, we are so happy with this purchase 💗

You could try sending your emails to the right Barry Sunter

Good service

Wonderful service

Solid firm mattress from Dreams offers excellent support; delivery was prompt as promised, professional, and hassle free, has improved my sleep quality immediately every night

Excellent customer service and very good beds and mattresses with good value for money. Irfan and manager John could not have been more helpful, made the whole purchasing experience easy and pleasant and even arranged to exchange one bed for a different size without any problem.

Wonderful service today from Irfan and Jonathon. I wanted to try out the range of Tempur mattresses, though I wasn't intending on purchasing anything (my mum had already suggested that I use Benson For Beds). I didn't have an appointment, but I was immediately greeted and assisted by Irfan. Throughout, Irfan was very knowledgable and attentive, but also gave me the time to try things out for myself. When it came to purchase, I was helped by Jonathan who made a competitive offer that I couldn't say no to - though I purchased today entirely down to the service from Irfan and Jonathan. The delivery time frame was impressive compared to other stores (within 7 days). For facilities, there is free parking at the rear (give them your registration once inside), tea and coffee, a sleep assessment machine and a good range of mattresses to view and try. And a thank you to Anthony who helped me carry the duvet/pillows out to my car. I would happily recommend this store.