Dreams - Eastleigh Reviews 

239
TrustScore 5 out of 5

4.9

Chestnut Ave. Retail Park, SO53 3TF Eastleigh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... See more

Rated 5 out of 5 stars

Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.

Rated 5 out of 5 stars

Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable

Rated 4 out of 5 stars

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom

  • 02380 614040

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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4.9

All reviews

(239)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at the store were absolutely…

The staff at the store were absolutely fabulous, chatty and friendly and not overbearing or pushy, great customer service. The store had a 'nice' feel, making us feel comfortable whilst looking at the beds we were interested in. Would be my first choice next time I need a bed.

January 2, 2026
Rated 5 out of 5 stars

Very friendly staff

Store was very presentable and had a good selection of beds and mattresses on display, the staff were very friendly, courteous and knowledgeable.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to try different types/firmness of mattress in store; plenty to choose from. Sales staff were polite and helpful without being overly pushy. Mattress was delivered quickly and efficiently, with our old one taken away. New mattress is very comfortable (if a bit fumy at first!)

November 29, 2025
Rated 5 out of 5 stars

Best night sleep ever

Very helpful in the dreams shop, arrived when said and put together by a friendly fitting team. Would definitely recommend Dreams. I love my new bed

December 12, 2025
Rated 5 out of 5 stars

Faultless service

Faultless service. We were helped by Rob at Dreams in Eastleigh. He had a fantastic knowledge of mattresses, and explained to us the difference in styles and quality, our order was put through quickly and efficiently and delivery arranged for a convenient date, on the delivery day our delivery men text us with an arrival time the night before and called us in the morning to confirm, they arrived on time and took the mattress up to the bedroom and even took the plastic off and put it on the bed. Cannot recommend Dreams@Eastleigh enough, thank you all for an excellent experience! Will definitely shop here again!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Delightful sales team

The sales team spent a lot of time helping me choose what I wanted and clearly explained the options. I was able to change my choice of colour at a later date and they seemed happy to do this.
The delivery men were efficient and asked me where in the room I wanted the bed. They covered or removed shoes without me requesting that they do.

August 29, 2025

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