Dreams - Eastleigh Reviews 

239
TrustScore 5 out of 5

4.9

Chestnut Ave. Retail Park, SO53 3TF Eastleigh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... See more

Rated 5 out of 5 stars

Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.

Rated 5 out of 5 stars

Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable

Rated 4 out of 5 stars

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom

  • 02380 614040

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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4.9

All reviews

(239)

14,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from beginning to…

Brilliant service from beginning to end. Sales guy mike was not pushy at all gave us loads of options to look try out.happy with the service from the delivery guys too great communication very quick and efficient service bed fully assembled in 20 mins..

January 13, 2025
Rated 4 out of 5 stars

Sleeping better on my new soft…

Sleeping better on my new soft mattress. The previous one, not purchased at Dreams, was too firm for me. The Dreams salesman was very helpful without being pushy and didn't mind when I said I would go away and think about it before making my final decision. The delivery team were also helpful and kindly moved my old mattress (which I was donating to a homeless charity) into the next room as I was unable to move it myself. My only reason for not giving five stars is that there was a three-month wait between ordering and delivery, but I was informed about this at the outset.

December 14, 2024
Rated 5 out of 5 stars

clear and easy…

It was such a clear and easy process.From selection to ordering and arranging delivery,the assistance was helpful and unpressed.All arrangements were adhered to and all the personnel that I encountered were friendly and capable.

December 12, 2024
Rated 5 out of 5 stars

Absolutely brilliant experience…

Absolutely brilliant experience shopping for my new mattress at Dreams. Loved the sleep mattress. I was helped by an extremely helpful, knowledgeable sales adviser. He wasn’t over powering or pushy. Knowing when to advise and when to step back to let me and my friend have a chat and try the mattresses on our own.

December 10, 2024
Rated 5 out of 5 stars

Dreams Eastleigh provided expert advice…

Dreams Eastleigh provided expert advice and guidance to us for our new mattress. We are extremely happy with the product we chose! The pillow is taking longer to adjust to but hoping it will be ok! Thankyou - fantastic customer service and also friendly delivery guys. Very content customers,

November 24, 2024
Rated 5 out of 5 stars

You can't put a price on a good night's sleep

The young man who served me was very helpful and polite, he went through all the options, and after telling me to use the bed that decides what mattress is most suitable advised that I buy the one I tried with loads of springs and gel topping. I have had the best nights sleep I have had in years, thankyou Dreams

November 22, 2024
Rated 5 out of 5 stars

Amazing Experience

Michael @Eastleigh Dreams was very knowledgeable friendly helpful no hard sell given. Throughly recommend Dreams not the cheapest out there but you have to pay for quality..

November 12, 2024
Unprompted review
Rated 4 out of 5 stars

Great service

Bought a bed and mattress from Dreams.
Staff in store and delivery excellent.
Some issues changing the mattress but this was resolved.

October 13, 2024
Dreams - Eastleigh logo

Reply from Dreams - Eastleigh

Good afternoon Chris,

Thank you for taking the time to leave us your feedback.

I am very sorry to hear that you and your wife are not getting on with your mattress and I am sorry for the service issue you encountered.

I have sent you an email in relation to your order and I do hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Dreams at Eastleigh

Many thanks to Michael at Dreams at Eastleigh for his expert knowledge in helping me to choose exactly the right mattress. I was able to try out many different products without being rushed and now have a fantastic mattress and wonderful comfortable sleep.
Also thanks to the kind, cheerful delivery men.

September 28, 2024
Rated 5 out of 5 stars

Satisfaction guaranteed

From the moment we entered the store we were helped in choosing the best possible bed for our needs. But we were never hounded or coaxed in that time. Overall we are extremely satisfied with dreams, and happy to recommend them too anyone. Infact our daughter purchased a bed from dreams shortly after.

September 27, 2024
Rated 5 out of 5 stars

The Dream Team Delivered

An excellent experience from the sales advise to the delivery team. Everything went so smoothly we were very impressed all round . The mattress is brilliant and so comfortable . Would definitely recommend a great experience

September 14, 2024
Rated 5 out of 5 stars

Dreams Eastleigh

Robert at Dreams Eastleigh has sold us a number of beds now over the years, he is great. So knowledgable, really friendly, not pushy, he even stayed late to talk us through different options etc. would thoroughly recommend!

September 6, 2024

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