Dreams - Edinburgh Straiton Reviews 

371
TrustScore 5 out of 5

4.8

Straiton Retail Park, EH20 9PW Edinburgh, GB


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Rated 5 out of 5 stars

Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more

Rated 5 out of 5 stars

The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more

Rated 5 out of 5 stars

I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more

Rated 5 out of 5 stars

Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom

  • 01314 481602

4.8

Excellent

TrustScore 5 out of 5

371 reviews

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4.8

All reviews

(371)

14,895 reviews in the last 12 months

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Rated 5 out of 5 stars

We didn’t feel pressured to buy…

We didn’t feel pressured to buy anything. The salesperson Ashley certainly knew his products. At first when greeted on arrival you think “ Here we go “ but he made my wife and I feel at ease and allowed us our own time to browse. We were a little reluctant to try out the sleepmatch machine but when offered we found it very useful for our thought process in purchasing a replacement mattress for our bed. We were even given a couple of Tempur pillows to try out which were just amazing especially as I myself suffer from a sore neck most mornings, therefore I’m hoping these will help to elevate that problem along with our lovely new Tempur mattress. Though not cheap once Ashley threw in a couple of goodies ( pillows, mattress cover and a cooling duvet ) we sat down with a free cup of coffee and negotiated the price. Taking everything on board my wife and I decided that at our age and perhaps a few pounds over our budget it was money well spent on a product which hopefully will last us a very long time and have many a good nights sleep. I am generally uncomfortable with salespeople but Ashley certainly knows and believes in his product and is extremely knowledgeable when it comes to mattress technology and it was this factor that swayed us to make our recent purchase from Dreams bedding.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great store, helpful staff

Bought a sofa bed and recently a bed and mattress for our new home. Staff were friendly and knowledgeable, giving us the advice, space and time to come to a decision then helped us get the most value out of our purchase. Highly recommend

January 4, 2026
Unprompted review
Rated 4 out of 5 stars

I am generally happy with the Tempur…

I am generally happy with the Tempur mattress I ordered and its delivery most people think that I paid a huge amount for it. The total price including removal of the old mattress, two free pillows and a mattress protector was over 2 grand. That said I actually like the sleep experience now and I usually wake up refreshed. At one point I thought they wouldn’t be able to get it up the narrow staircase and it was a struggle but I am glad to say it went up.

December 13, 2025
Rated 5 out of 5 stars

Excellent service all round

In the showroom we were listened to and advised carefully on what we wanted. The mattress we chose was on special offer so was excellent value for money. Delivery arrangements were clear and kept to. We were called on the day by the driver to advise they were on time. Delivery was carefully and professionally done. The team were friendly and made sure we had all the information we might want before taking away our old mattress. Excellent service all round.

November 20, 2025
Rated 5 out of 5 stars

Ben looked after us very well indeed

Ben looked after us very well indeed. We bought a bed from Ben in January, so when we needed a bed settee recently, we went straight to Dreams and were very pleased to be looked after by Ben again. We also purchased a mattress topper. Ben is an excellent employee and is a real asset to your company. We are very satisfied with all three of our purchases.

October 19, 2025
Rated 5 out of 5 stars

Delivery of bed.

Everything they did was very well done both from the seller and the delivery, I will recommend this company to others, the delivery men were very polite and helpful they did a very good job of putting together my kingsize divan bed, thank you for your help. Beatrice.

November 9, 2025
Rated 5 out of 5 stars

Dreams Staff Top Marks!

Sarah and her colleagues at Dreams, Straiton, Edinburgh were excellent. Sarah was professional, friendly and made us feel relaxed. She even remembered us from our browsing visit the week prior. Our Haze sofa bed isn’t due for a couple of weeks therefore can’t comment on the delivery / assembly as yet but the purchasing process was made very easy and with confidence by Sarah. Oh and not to mention our FREE coverless duvet too! Excellent.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Dreams do come true

Dreams do come true, I already knew I wanted an adjustable bed when I went to the Straiton store in September. The staff there made sure I tried every option available for my budget. The sleep motion 400i bed frame and the Seally mattress have exceeded my expectations. With 3 adjustable support areas and integrated massage features I’m in heaven. The guys who came to build it up were fantastic too. They removed all the packaging and made sure I knew how to work the wireless remote before they left. This is my second adjustable bed from Dreams. The first a200i bed frame was bought 3 years ago for another bedroom and still exceeds our expectations. Thank you Dreams of Straiton

October 23, 2025

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