Dreams Reviews 

114,862
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 13,400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and welcoming staff who offer friendly advice, complimentary drinks, and a comfortable browsing environment completely free of pressure. People also love the wonderful quality and comfort of the beds, noting that the overall purchase and installation processes run very smoothly. However, some people mentioned issues with unexpected delivery delays, missed collections of old mattresses, and drivers failing to arrive on the scheduled date. A few reviewers also experienced frustrating communication breakdowns regarding stock availability, alongside very long customer service phone wait times.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were exceptionally friendly,... See more

Product

Clients share positive opinions on product quality, highlighting high manufacturing standards and comfort.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders were delivered quickly and on... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly and... See more

Quality

Users describe positive interactions with quality, highlighting high-grade products and approachable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well presented showroom with plenty of stock and variety. Staff very welcoming. Took time to help and advise. Clear pricing policy with possibility of discounts. Not too long delivery dates - 1 m... See more

Rated 5 out of 5 stars

Absolutely outstanding service in the Doncaster store today. We were served by Haydn who was amazing. Immediately offered to let us browse without being harassed but as soon as we did require assistan... See more

Rated 5 out of 5 stars

Dreams in Salisbury were very helpful indeed, we received excellent after service customer care. We have come to rely on Dreams to provide us with very comfortable, reasonably priced and good qualit... See more

Rated 5 out of 5 stars

I had an amazing experience at the team valley story. Amanda was very welcoming and friendly proving excellent service. She gave us ample time to explore the shop then gave us amazing information and... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115K reviews

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4.7

All reviews

(114,862)

13,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We came into the store at Crown Point…

We came into the store at Crown Point me and my mum. We needed a new bed which was a king size. Hayley was very helpful, offered us drinks, talked us through different types of beds, mattresses and we tried out the sleep match to see which mattress was suitable for us. She was very knowledgable also and we were very pleased with the service. We will defiantly come again into the store for future mattresses including Tempur.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dave at Inverness branch yesterday was…

Dave at Inverness branch yesterday was super helpful and explained everything in detail which made our decision easier. Very knowledgeable and friendly. Even made me a lovely coffee 😁 Looking forward to receiving our new mattress very soon.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Order from April still not completed

I'm really not impressed with my experience with Dreams over the last few months. Alongside navigating a system update that seemed to have bricked the whole company's computers for well over a week, my delivery has also been delayed countless times. I now have my bedframe but the mattress still hasn't been delivered and, despite now being given yet another new delivery date for September, I have no faith that it won't be delayed again. Completely ridiculous that an order that was placed in April still hasn't been completed because of delays with the mattress.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

New bed …

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sleepmatch machine to match a mattress to us individually. Great service and looking forward to getting our new bed!

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Darren…

We had a great experience with Darren checking our Sleep Match and explaining all the qualities of the beds and mattresses. So we came back to for my sister to buy a bed and mattress with excellent discounts. I recommend Dreams to all who wants to buy a new bed or mattress at Sittingbourne. Ask for Darren.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Amanda at Team Valley!

Amanda from Team Valley provided excellent service today. We came away with a mattress we loved and some great bargains. We’ve not long moved house and we’re so happy with the deals we got today! Thank you so much, Amanda ☺️

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. Helpful, patient, informative and not pushy

August 23, 2026
Unprompted review

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