Dreams - Fareham Reviews 

282
TrustScore 5 out of 5

4.8

Broadcut Retail Park, PO16 8SU Fareham, GB


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Rated 5 out of 5 stars

From start to finish everything went according to plan .The staff in the shop were very knowledgeable about our beds and were very friendly.Delivery was carried out on time and by a good team and all... See more

Rated 5 out of 5 stars

A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available... See more

Rated 5 out of 5 stars

Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... See more

Rated 4 out of 5 stars

We had a great experience with Dreams. On entering the store Simon, our Bed Expert made us feel welcome and at ease. He explained the Sleepmatch process well and was extremely knowledgeable in advisi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom

  • 01329 237377

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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4.8

All reviews

(282)

13,337 reviews in the last 12 months

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Rated 3 out of 5 stars

The mattress is to hard and I wake with…a back and neck ache

The mattress is to hard and I wake with a back and neck ache also the two bases don’t align

June 26, 2026
Dreams - Fareham logo

Reply from Dreams - Fareham

Good afternoon Diana

Thank you for your recent review. 

I am so sorry for the issues you are having with your base and mattress. 

You are able to exchange your mattress under our 100 night comfort guarantee. Please let us know what item you want to go for and I will get this on order for you. 

I am also happy to offer a replacement bed base too on this occasion. We will replace this when we deliver your new mattress. 

Please let us know what you wish to go for and I will get this organised. 

Many thanks

Rated 4 out of 5 stars

Friendly and welcoming team

Friendly and welcoming team. Helpful in response to questions and knowledgeable about the products.
Nice manner.

The delivery men were helpful, friendly and respectful.

Good service and experience all round.

June 6, 2026
Rated 5 out of 5 stars

A well run company

A well run company. Good service in store. I never felt pressured to purchase, which is refreshing. Product knowledge was excellent. It was worth spending a little more than on-line options available. Delivery was also good. Bed easy to assemble. A minor point. But some wide pads to sit the beds feet in would help make moving it around on carpet ?

May 22, 2026
Rated 5 out of 5 stars

Kat was amazing

Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady called Kat came over and was so incredibly kind and helpful to my grandad she knew everything about the mattresses and was so considerate and knowledgeable. She went above and beyond and Grandad left happy.

April 16, 2026
Unprompted review
Rated 2 out of 5 stars

I’ve paid £1000 for my mattress which…

I’ve paid £1000 for my mattress which I’m really struggling with . It is so firm and in spite of trying pillows etc I’m yet to have a comfortable night . My sciatica has become much worse although I’m desperate for this mattress to be the solution to my pain, so far the acute discomfort has proved to be a massive disappointment. I was really hoping for some improvement!

April 10, 2026
Dreams - Fareham logo

Reply from Dreams - Fareham

Good morning,

Thank you for your recent review.

I am sorry to hear that you are finding your new mattress uncomfortable.

Unfortunately, I was unable to get through to you on the phone so I have sent you an email to discuss your options further with you and look forward to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

From start to finish what a helpful…

From start to finish what a helpful team I spoke to Edward to start with the Neil the manager talked me through everything including the deliveries the delivery team was superb can't thank them enough for building the new bed it was even a week ahead of schedule because of Easter I can't thank them enough I paid the extras for getting rid of the old bed and obviously the installation of the new bed absolutely fantastic job all-round well worth the money and the extra for the support of the mattress because I know that was handmade I will be going back again when this bed has had its day a big thank you to all it dreams and the delivery team as well

April 11, 2026
Rated 5 out of 5 stars

Beds and mattresses

Great service abd yine to try the right bed advice on the type of mattress
And uphold protectors abd pillows
Mattress delivered and old one taken ( for a cost) and hopefully recycled lovley people even a hot drink thanks

October 3, 2025
Rated 5 out of 5 stars

great service

The sales people seemed to know what they were talking about as my husband and myself could not agree on what type of bed we wanted , I wanted a memory foam husband wanted different.

went on the sleep machine to see which mattresses would suit us

February 23, 2026
Unprompted review

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