Dreams - GillinghamReviews 

242
TrustScore 5 out of 5

4.8

Gillingham Retail park, ME8 0PU Gillingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The lady that helped us, Emma, was very helpful and knowledgeable about the beds. A very pleasant manor and gave us the confidence to choose the right mattress and pillow. Delivery service was 5* to... See more

Rated 5 out of 5 stars

Have already completed a review. No problems. Everything was handled professionally. We are satisfied with the product and the service received from 'Dreams' Thank you.

Rated 5 out of 5 stars

Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more

Rated 5 out of 5 stars

Every thing was great from the start we was made very welcome in the shop everything was explained clearly overall a very good experience


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom

  • 01634 239062

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

12,604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady that helped us

The lady that helped us, Emma, was very helpful and knowledgeable about the beds. A very pleasant manor and gave us the confidence to choose the right mattress and pillow.
Delivery service was 5* too.
Thanks

May 13, 2026
Rated 5 out of 5 stars

A great shopping experience with…

A great shopping experience with dreams, the salesman was knowledgeable and attentive and the bed is everything we wanted and more for a really good price, would definitely recommend the Gillingham Kent branch

April 15, 2026
Rated 5 out of 5 stars

Night sleep

Best night sleep for a very long time, no more rolling about and can get up in the morning without all the aches and pains just brill thanksdreams

April 12, 2026
Rated 4 out of 5 stars

Perfect mattress, great staff

From entering the store to the delivery of our mattress, was a smooth process. The sales assistant, Emma, was helpful, knowledgeable and not pushy at all, she was definitely lead by our wants and requirements. All in all would highly recommend Dreams.

April 12, 2026
Rated 5 out of 5 stars

Was very pleased after I visited…

Was very pleased after I visited Dreams. I hadn't quite made my mind up as it was a big commitment. Went home had a look at Dreams online to order but decided to go back to the store to complete my purchase as the salesman was extremely helpful. So far extremely pleased with my new mattress from viewing, testing in store, delivery and sleeping.

April 12, 2026
Rated 5 out of 5 stars

Fab service

Fab service, not pushy. Used the fancy sleep analyser bed which gave us a choice of 4 beds "suitable" for us. That stopped us laying on 40 beds getting confused which felt best etc. Anyway we bought a very comfy bed stress free at a reasonable price

September 27, 2025
Rated 3 out of 5 stars

Fairly good but purposefully misled

Our experience was good, however, we were asked if we wanted extra cover, the man said I am giving you a mattress protector for free anyway should be £70, but did we want the cover? We declined and the mattress protector was never mentioned again. It is our understanding now you only get that if you take the extra cover, however, he did use the words throw in the protector for free anyway, it wasn’t explained clearly. He also did not mention taking it to the room is an extra charge, we believed it was a standard charge until we saw dreams advertising free delivery. Overall happy with our purchase but we do believe we were purposefully misled. However, the delivery men were great and even helped fix the bed a bit.

January 18, 2026
Unprompted review
Dreams - Gillingham logo

Reply from Dreams - Gillingham

Good afternoon Jess,

Thank you for your recent review.

I am sorry to hear that you are dissatisfied with a part of our service.

We have contacted you today to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

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