The lady that helped us, Emma, was very helpful and knowledgeable about the beds. A very pleasant manor and gave us the confidence to choose the right mattress and pillow. Delivery service was 5* to... See more
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Have already completed a review. No problems. Everything was handled professionally. We are satisfied with the product and the service received from 'Dreams' Thank you.
Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more
Every thing was great from the start we was made very welcome in the shop everything was explained clearly overall a very good experience
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom
- 01634 239062
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Excellent service by 2 lovely young…
Excellent service by 2 lovely young lads. Very comfortable and looks fabulous
Have already completed a review
Have already completed a review. No problems. Everything was handled professionally. We are satisfied with the product and the service received from 'Dreams' Thank you.
Every thing was great from the start we…
Every thing was great from the start we was made very welcome in the shop everything was explained clearly overall a very good experience
The lady that helped us
The lady that helped us, Emma, was very helpful and knowledgeable about the beds. A very pleasant manor and gave us the confidence to choose the right mattress and pillow.
Delivery service was 5* too.
Thanks
Excellent service
Excellent service, knowledgeable assistant and mattress cheaper than other stores
Very helpful lady in Dreams shop.
Very helpful lady in Dreams shop.
Delivery on time and respectful delivery drivers
A salesman that listens to our needs…
A salesman that listens to our needs and guides us in the best choices
A great shopping experience with…
A great shopping experience with dreams, the salesman was knowledgeable and attentive and the bed is everything we wanted and more for a really good price, would definitely recommend the Gillingham Kent branch
Night sleep
Best night sleep for a very long time, no more rolling about and can get up in the morning without all the aches and pains just brill thanksdreams
Perfect mattress, great staff
From entering the store to the delivery of our mattress, was a smooth process. The sales assistant, Emma, was helpful, knowledgeable and not pushy at all, she was definitely lead by our wants and requirements. All in all would highly recommend Dreams.
Was very pleased after I visited…
Was very pleased after I visited Dreams. I hadn't quite made my mind up as it was a big commitment. Went home had a look at Dreams online to order but decided to go back to the store to complete my purchase as the salesman was extremely helpful. So far extremely pleased with my new mattress from viewing, testing in store, delivery and sleeping.
New mattress arrived thank god very…
New mattress arrived thank god very cozy and comfy
Very smooth purchase of Dreams bed and side tables.
The whole experience went very smoothly and our chosen bed was delivered on the day and time agreed/specified. The old Dreams bed and all packaging was removed and the fitters were happy and helpful, as was the sales member who took our order.
Jamie from the Gillingham store was…
Jamie from the Gillingham store was exceptional on his knowledge of the mattress dreams had to offer . Would recommend to friends and family
Fab service
Fab service, not pushy. Used the fancy sleep analyser bed which gave us a choice of 4 beds "suitable" for us. That stopped us laying on 40 beds getting confused which felt best etc. Anyway we bought a very comfy bed stress free at a reasonable price
The staff in store were very helpful
The staff in store were very helpful. And the delivery guys were excellent
May use AI-assist with repliesRead more
Fairly good but purposefully misled
Our experience was good, however, we were asked if we wanted extra cover, the man said I am giving you a mattress protector for free anyway should be £70, but did we want the cover? We declined and the mattress protector was never mentioned again. It is our understanding now you only get that if you take the extra cover, however, he did use the words throw in the protector for free anyway, it wasn’t explained clearly. He also did not mention taking it to the room is an extra charge, we believed it was a standard charge until we saw dreams advertising free delivery. Overall happy with our purchase but we do believe we were purposefully misled. However, the delivery men were great and even helped fix the bed a bit.

Reply from Dreams - Gillingham
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