Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... See more
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At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... See more
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... See more
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Peel Centre, GL1 5SF, Gloucester, United Kingdom
- 01452 300008
4.8
Excellent
337 reviews
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Really good advice and help in the shop…
Really good advice and help in the shop to find what my daughter wanted.
Delivery was great and the old bed and mattress taken away.
New bed is super comfortable and we would recommend.
March 13, 2025
Shawn was amazing very knowledgeable great salesman
Staff so helpful then gave us time to make our minds up after trying several mattresses
March 9, 2025
The salespeople were very good.
March 2, 2025
A good all round experience
Our experience at the store was enhanced by the person we dealt with both whilst there looking and gathering details and also when we returned 2 days later to arrange our purchase. The ability to test each options of beds was very informative and also to have the pros and cons pointed out to us (some of which we would never have thought of). To be able to pick a delivery date was great and the delivery itself was completely stress free having been kept informed of time slots and the manner of the team that came was very good.
February 14, 2025
Gloucester store
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardiff chaps, were respectful, efficient and professional. I cannot fault the whole experience from start to finish. Thank you Kevin.
February 7, 2025
Unprompted review
An easy experience from start to finish.
February 2, 2025
Harry our salesman was very helpful &…
Harry our salesman was very helpful & gave us a good experience Also happy with all the extra giveaways.Mattress delivered on time & very comfortable .
February 12, 2025
Great service
Great service, mattress delivered to me on time & it is excellent quality.
February 8, 2025
Outstanding advice and customer…
Outstanding advice and customer service. Very patient. So much better than buying a mattress online, which was a disaster. Ask for Jack.
February 8, 2025
Dreams for comfort
Friendly, professional staff able to answer all questions. Very helpful at finding the best mattress for us. Good prices
January 15, 2025
Good value for money
I got a really good offer. The mattress is really comfortable. The delivery people were really helpful by keeping me informed about the time I can expect them and they were punctual.
January 26, 2025
Helpful friendly staff in the shop.They…
Helpful friendly staff in the shop.They explained which mattress is the best for us.Excellent finance option.Free parking just before the shop.I definitely recommend this place to everyone
December 22, 2024
Tempur Mattress …
Right from entering the Gloucester store to delivery was very organised , helpful and nothing too much trouble .
The advice given was great , chose our mattress and asked for delivery the week before Christmas at short notice and Dreams still did what they promised!
Such good customer service and all staff were friendly and obliging 5 stars A1 !!
December 21, 2024
Very professional and friendly staff
November 25, 2024
May use AI-assist with repliesRead more
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Rude Treatment by Sales Person at Dreams Gloucester
Yesterday Boxing Day I went to Dreams in Gloucester at 10am opening time as advised by the Sales Person I had been dealing with who said it was not possible to Book an Appointment for Boxing Day, on entering the store I went straight to the Sales Person to deal with my purchase as I knew exactly what I wanted and I was going to spend £1500 to £2000 as this Sales Person had been very helpful perviously but yesterday treated me very rudely and said I had to wait or have another Sales Person deal with me. Shortly after I spoke to this Sales Person a couple entered the store and he dealt with them even though I spoke to the Sales Person first, the lady clearly knew the Sales Person as they called their name out, possibly they were spending more money than me.
I will not be using Dreams Gloucester again after the Rude treatment by their Sales Person. After a quick look around I left the Store and I will not be returning.
December 26, 2024
Unprompted review
Reply from Dreams - Gloucester
Good afternoon Colin,
Thank you for taking the time to leave us your review.
I am sorry to hear of the poor service you received when you visited your local store yesterday.
I would like to arrange to speak with you to discuss your experience in more detail. As such, I have requested your contact details via Trustpilot, and I do hope to receive this information soon.
Many thanks,
Kishan
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