Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... See more
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Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... See more
Good first experience in the shop. Given good advice re. choosing the best mattress for me. Seamless delivery by two very professional delivery people. By the way I have not received anything re... See more
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Imperial Retail Park, DA11 0DQ, Gravesend, United Kingdom
- 01474 327451
4.7
Excellent
211 reviews
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Amazing mattress, better quality of life!
Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If she wasnt there I think I would have walked out empty handed.
The mattress I bought is sooo amazing after 6 months of back pain, I'm feeling an improvement. Its so comfortable I can't wait to come home from work and go to bed everyday. My sleep quality has improved significantly which is also having a positive impact on my quality of life!
June 19, 2026
Dreams delivery x3 beds
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team were amazing! Working full on in the heat, the were effiecient, helpful and polite. Would 100% recommend!
May 26, 2026
Good first experience in the shop
Good first experience in the shop. Given good advice re. choosing the best mattress for me.
Seamless delivery by two very professional delivery people.
By the way I have not received anything regarding their service.
This was very good, professional and helpful.
Please pass this on.
J
May 23, 2026
Simple
Simple, uncomplicated order & purchase, great staff in store, delivery guys were great, phoned through before with eta
May 23, 2026
Good experience
Good experience. Just went into the store to browse and ended up purchasing a mattress without a hard sell.
April 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New bed ordered with Dreams
We ordered a new bed with Dreams in early Feb.
After some initial problems Nick Walsh from the customer care team got involved and I am pleased to say hew was extremely helpful and resolved all of the issues.
Thanks Nic.
March 16, 2026
Unprompted review
Reply from Dreams - Gravesend
Good Afternoon Kevin
Thank you for taking the time to leave us this review. I am very sorry to hear about the issues you are experiencing with the divan base we delivered to you. I completely understand how frustrating this must be, and I apologize for any inconvenience this has caused.
I have sent you an email outlining the steps we would like to take to resolve this matter for you.
Kind regards,
Nick
Very helpful staff
Very helpful staff
On time delivery
Would definitely recommend Dreams
February 8, 2026
Excellent mattress
Excellent mattress, very pleased with it indeed. Great delivery, kind and friendly chaps & were careful & respectful.
February 21, 2026
HAPPY CUSTOMERS
The staff in Dreams were really helpful. And the delivery guys brilliant. They contacted me about 15 minutes before they arrived, and put my new mattress on our bed, and took away our one.
February 7, 2026
Amazing Customer Service
Couldn’t have been a more positive mattress buying experience. We were served by Elijah who was welcoming, warm and knowledgeable. We have encouraged friends and family to come to the Gravesend branch of Dreams as we (myself and my partner) have had such a pleasant experience.
December 7, 2025
Didn’t get my mattress topper called…
Didn’t get my mattress topper called the branch left a message ignored
January 4, 2026
Reply from Dreams - Gravesend
Good Morning
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
We were made very comfortable with our…
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know.
She showed to us that she cared about our choices that we made couldn’t have asked for a better person to help us through our purchase.
November 29, 2025
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