We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
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Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Very professional. Staff at shop extremely pleasant & helpful. Which is why we always buy our beds or mattresses there when needed. New mattress arrived at the stated day & time. New pillows arrive... See more
Visit to Loudwater Dreams. Excellent service. Syd went above and beyond helping us on multiple purchases of mattresses and a bed frame. She ensured we took advantage of all the available offers but n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
453 reviews
Asks customers to review
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Brilliant service from Cam!
Brilliant service from Cam!! A warm greeting, coffee, state of the sleep matching, excellent service and I walked out more than happy!!
November 24, 2025
Unprompted review
From start to finish
From start to finish, order to delivery a perfect service.
Knowledgable staff, great communication and a polite and professional delivery/installation team.
November 21, 2025
Staff understand their products
Great service in the shop, and delivery within promised timescales
November 16, 2025
As expected
As expected, packaged well, arrived on time, delivery staff polite helpful,wore protector shoes
November 4, 2025
Highly satisfied with the service we…
Highly satisfied with the service we received. The High Wycombe branch we purchased our mattress from.
Giorgia, who was the sales girl who helped us - I couldn’t recommend enough. Highly knowledgeable, very helpful and super friendly. 10/10
November 8, 2025
Unprompted review
Service was great
Service was great! No pressure just given all my options
Tried the bed scanner and so far it seems my choice was a good one - guided by my advisor and the scan! All in all very happy
November 8, 2025
Had a great experience
Had a great experience, very helpful staff and picked out a mattress that’s 100% better than my old one. Came in a week, no issues whatsoever. Very happy so far!
October 31, 2025
Courteous reception and information on…
Courteous reception and information on purchase, cup of coffee, delivery on mutually agreed time, and a comfortable bed.
October 31, 2025
Dreams were a dream ….
Great advice and service from Safa at Loudwater. We knew we wanted Tempur for our new mattress and it was excellent service from Dreams throughout. Their communication is excellent. We ordered on the Saturday and it was installed the following Friday. They also took our old mattress to recycle having provided a large bag to do so. Well done and thank you dreams - the whole process was simple and efficient.
October 26, 2025
Straightforward purchase process
Straightforward purchase process, good communication, delivery time met, polite, friendly and efficient installation.
October 25, 2025
Perfect service from start to finish
Perfect service from purchase through to delivery. The most comfortable mattress we have.
October 24, 2025
What helped to buy the right bed
Greeted warmly by staff member. Assisted to choose the right bed and mattress without being pressured. Enjoyed lying on a bed to see which type of mattress would be the most suitable.
October 24, 2025
Great mattress and service and…
Great mattress and service and delivery. Thoroughly recommend. Service all round.
October 18, 2025
A Great experience al round.
After buying items for myself which was straight forward , I bought a Tempur matress/plillows/accesories/ deal for my mum who resides in Cornwall ,there was a little confusion as the Pillows turned up at my own address but I quickly forwarded those myself , the delivery was spot on time as suggested , so my all round the experience was pleasant and polite without fuss once a liitle delivery address crease was ironed out , more my fault but no bother .
Kind Regards to all at DREAMS
Darren.
March 7, 2025
mattress and frame purchase
Purchased a mattress and frame with the assistance of Cam. He was very knowledgeable and pleasant to deal with breathing us on arrival and covering all essentials, pillows, sleep match and insurance coverage. We are highly satisfied with our visit today.
October 6, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong item ordered in store!
Today I expected a delivery of a king size mattress and king size base. On delivery, the base was the incorrect size and was in fact a double base.
After delivery I made a call to the store to be told I had to ring customer services as it was in transit and there was nothing they could do their end.
I rang customer services. After waiting 32 minutes, someone eventually answered my call. She could see it was incorrect and said she would amend the order. I was then put on hold for another 15 minutes, when the phone call got cut off.
I then rang back High Wycombe store to be told they could not ring customer services for me, as they have loads of work to do. They could see the amendment had been made online but could not confirm a delivery date and I would have to wait for a call back. Again they could not confirm if customer services would call back or someone from the store.
I also asked for a complaints email address and was told they do not have one.
I was told to go on their website and scroll down to the help centre.
When doing this, it gives me no option to complain. You have to select reasons and there is no option for wrong item delivered, so I would have to ring customer services again.
I then went on to the live chat, where someone told me the amendment hadn’t been made in store. Very mixed messages & also very unprofessional from a big known company!
The person on the live chat then said did I not check the order confirmation. Insinuating it was my fault.
I said I was asked to confirm all personal details. When looking at the order it says “Dream Team D Base 2 drw” no definition of size. I assumed the letter D stood for Divan Base. Not Double!
All in all, terrible service from Dreams today. I am now waiting on a new delivery date, with no bed.
October 3, 2025
Unprompted review
Reply from Dreams - High Wycombe
I’m sorry about this issue and the poor service you’ve experienced, that’s not the level of service we aim to provide. I’d like to get this sorted for you as soon as possible.
I’ve requested some more details from Trustpilot, and as soon as I receive them, I’ll be in touch to help resolve this matter.
Thank you for your patience,
Hassan
Good and efficient service
Good and efficient service , delivery personnel were curtious
September 14, 2025
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