Personal service and advice given by Mohammed and helpful support given by Harris. This helped us to find the ideal beds. Mohammed made a lovely cup of tea which was very thoughtful. We were not rushe... See more
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Was greeted with a smile and offered beverages. Be careful when purchasing products always check the price displayed is the price for that item. I thought I was purchasing an item at a price however w... See more
Not only was the salesman extremely knowledgeable and helpful he was courteous and friendly and able to answer all my questions and concerns. The men who delivered the bed were amazing ! They were fr... See more
Harris was great and very helpful. We purchased a mattress over their competitor, Benson for Beds next door, because we he was so willing to help. I was very happy with the purchase. It should be n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit F Leeds Road Retail Park, HD1 6PF, Huddersfield, United Kingdom
- 01484 799219
4.8
Excellent
132 reviews
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Excellent customer experience
I received excellent customer service and key information about my purchase. I was kept informed about the delivery time and date. All staff were very friendly. I felt confident that Dreams would exchange the mattress if I has any issues.
July 23, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not as comfortable as expected can feel…
Not as comfortable as expected can feel every dent where the buttons are
July 14, 2024
Reply from Dreams - Huddersfield
Good afternoon
Thank you for taking the time to speak to me today. I am sorry you are not finding your new mattress as comfortable as you had hoped.
As discussed, it can take up to 30 days to get used to a new mattress. However if you are not able to do so, Dreams do offer our 100 night comfort guarantee, whereby you can exchange to an alternative of your choice.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great bed and mattress!!
Great bed and mattress!!! Excellent service from beginning to end. Kayley from the Huddersfield store was very helpful and knowledgeable and there was no pressure to buy. We came back a week later to buy our bed and the order process was very quick and smooth. The delivery was on time and the delivery team were helpful and knowledgeable too.
July 5, 2024
Their service was amazing , their product recommendations was centred around my sleeping position and body type . The product was even way better that their service .
Their service was amazing , their product recommendations was centred around my sleeping position and body type . The product was even way better that their service .
June 22, 2024
Great service from walking into the…
Great service from walking into the store right through to delivery!
May 26, 2024
First class service and great mattress
Had my mattress a couple of weeks now, when it arrived I noticed it was very light, my old mattress was so heavy, I must admit I thought the new mattress wouldn’t be very good, but after two weeks sleeping on it , it is very good no aches and pains yet so that must be a good sign, overall I’m very happy with it so far, service from the staff was first class and I would certainly recommend Dreams for anyone looking for a new bed or mattress
May 19, 2024
I now sleep better than I have for years…
The sales assistant in the Huddersfield store showed me a range of mattresses which suited my needs and helped me to select the right one.
My purchase was delivered on time and is so very comfortable. I now sleep better than I have have for years and wake refreshed.
May 10, 2024
The mattress is great and would never…
The mattress is great and would never have chosen that one without guidance. Great bed too. Amazing
April 7, 2024
Mattress experience. We were allowed to lie down on the…
We were allowed to lie down on the mattress and upon delivery we were reminded that we had 100 days to be absolutely sure we have purchased the right mattress.
April 7, 2024
Staff…
The staff were so helpful I must have tried every bed in The store I went back a second time and I got the same service They are a credit to the company.
January 20, 2024
Excellent customer service from the…
Excellent customer service from the staff in the Huddersfield store and from the delivery team. Can definitely recommend Dreams.
January 19, 2024
New Maress
1 Jass and the insure staff were all frendly and Helpful
2 the delivery was made on time by Mathew& Michel both helpful and Knowledable and laid the Matters om the bed for us.
December 23, 2023
Everything that we saw and eventually…
Everything that we saw and eventually bought we thought good quality and good design. The staff went out of there way to show us all there products and then left us alone for a short time to think things over. Eventually we bought a bed and had it delivered by two people from Halifax I believe, and they were the best, just like the staff in Huddersfield, they couldn’t have been better. I am 85 and have just lost my husband. They actually put the bed up for me. How good was that. Gives you faith that some people don’t mind helping others when they need it.
November 11, 2023
Everything about my delivery of my…
Everything about my delivery of my mattress was fine.
My bed is superb, and so comfy.
October 20, 2023
Hubby’s snoring no longer keeps me awake!
Hubby and I have never slept so well! The mattress is that comfortable, hubby’s snoring no longer wakes me up!
The only downside is having to get out of bed when our alarm goes off…honestly it’s the best mattress we have ever had!
Thank you 😊
October 2, 2023
Satisfactory service in every way
Helpful in-store staff and great guys doing the delivery. No problems whatsoever.
September 23, 2023
Happy stress free shopping …
From the staff in the shop to the delivery people - just a great experience
August 10, 2023
Perfect product, not the best service
Loved the in store service and the delivery guys were lovely. The mattress we purchased is perfect.
The only negative was the colleague who called to complete the purchase was rude and unfriendly. Hopefully we won’t come across her again.
July 27, 2023
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