Dreams Reviews 

We visit the MetroCentre store and bought a bed and mattress. Jane who served us was great and very knowledgeable and personable. I would not hesitate in recommending Dreams and Jane.

Absolutely disgraceful service. Ordered a bed from the Blyth store on the 24.5.26. Waited several weeks and received confirmation that the bed would finally arrive on Friday. We dismantled the bed in preparation to be told a day later the bed would not be delivered until 10.9.26 15.5 weeks after it was first ordered.

My bed delivery was cancelled with no notice after I had cleared the bedroom and arranged everything around the agreed delivery date.

I have now been told I must wait approximately another month, with no further meaningful compensation for the inconvenience and disruption caused.

The lack of communication and responsibility has been extremely disappointing. Based on my experience, I would think very carefully before ordering from Dreams.

Wow what an Asset to the team Callumn is (LUTON STORE ) after alot of back and forwards with other staff members, he was along with Steve the manager who went about and beyond to make sure i was a happy costomer, Callumn has amazing people skills and sales skills i never felt pressured into anything and he made us feel at ease and we certainly felt special and that we made the right choice purchasing from the luton store his knowledge of all the bed bases and mattresses was amazing even calling out some measurements for my bedside unit so thanks to you Callumn im now a happy costomer.

Stinela at Staines branch is amazing she is super helpful and resolved many things that customer service messed up. The delivery men were amazing and did a great job.

In Watford, they have a machine that based on your information and sleeping position, judges a selection of the best mattresses for you.
That alone isn't enough, and the staff member (Gabriel) who helped me, demonstrated exceptional knowledge, not only knowing all the specs of each mattress, but based on my description of my experience with each mattress, was able to apply his expertise to recommend other mattresses.
Gabriel showed he cares about the customer and wants to do his job to the best of his ability. He was kind, patient and had a calm demeanor, all aspects that helped greatly with an experience I was initially apprehensive about. 10/10, would buy a mattress while being helped by Gabriel again.

Absolute joke of a company. I am so disappointed yet again have been let down by delivery.
I have been promised 2 delivery dates now. I have sent loads of emails and no one gets back to you apart from the shops. No customer service is available, a very long queue.
I was told I couldn’t pay balance last week but don’t worry it won’t impact the delivery. I’ve been sat waiting since 8am.
I now have no bed!
Still no telephone call. Do not order a bed from this company. Wayne at customer services or Mr Hirst why is no one calling me. Please do not send another email I want urgent call!

I had experience good customer relations.
Friendly atmosphere! Was greeted by Phillip, great fella

Very good customer service, claudio.

Incredible service from the guys in Kidderminster! They’re always so accommodating and welcoming! They’re easy to talk too and answer any questions you have!

First of all, it's unacceptable that a company of this size doesn't have proper customer service. You can't reach anyone when you call, and if the chat is active on the website, there are about 500 people in the queue (and that's only if the chat is active, as it's often closed).

I'm still waiting for a refund or hoping to reach someone in customer service for the cancellation of the bed I purchased on 22/06/2026. It's been two full months.

A complete disappointment; if you value your money and time, stay away from this company.

Mattress didn't fit the base , cancelled delivery of replacement on the time / date that was arranged but only told me at 1600 on the day after waiting in all day , offices shut at 1600 so couldnt contact , very shoddy service , take full payment of over £1000 but disregard any customer service , will not be shopping there again

Andrea was extremely helpful with showing us all the different sofa beds we were interested in. She went through all the different mechanisms and went through all the costs. Always have great service in Dreams and she was excellent.

Bought our mattress in the Carlisle store with Wayne serving us. Wayne was so knowledgable and provided incredible customer service. He gave us a great range of mattresses to try and not once did we feel rushed. Wayne meticulously went through all the paper work with us and we were so glad to have acquired our mattress through Wayne and dreams!

Wonderful mattress for our bedroom, which made us buy one more for our daughter's room.

Thank you, Dreams - Walton-On-Thames!

First of all the five stars are not for the company but are for Keith the manger and his staff Aisha at St George’s Retail Park in Leicester. I would quite easily have gave a 1 star review for the company but for these two employees. They have been exceptional in dealing with my issue on delivery of exchanging my mattress. To the higher level managers of this company these employees through their excellent customer service are preventing your company from getting down rated reviews and should be rewarded for their efforts. Thank You Kieth and Aisha.

Has a company overall you need to urgently review your customer services performance and ask the question why at 10:00 in the morning when your lines open you are instantly told no agents are available and you will be directed to a call back service. Holding the line for 45 minutes and then being cut off because the system has reached its maximum. Being told you are number 245 in the queue on your chat line is unacceptable. I give you 1*.
To potential customers I say this. You will find the staff in the stores very helpful, Polite and professional and the products they sell are quality. The trouble you will have at present is dealing with customers services if something goes wrong unless you are lucky to have the fortune to deal with the same exceptional store staff I have. Good Luck.

Jane was excellent and very helpful with our search. Looked into all potential delivery options as well. Would highly recommend anyone looking for a bed meets with Jane.

Absolute dream of a store in Llandudno- Aled and his team are so personable and an absolute breath of fresh air. I will definitely be back to buy when I have moved house. Not pushy, allowed me to browse and just overall lovely- highly recommend

Lovely guys helping me out today, came in last week and the chap I spoke to probably didnt believe me when I said I'd be back. Id already chosen my daughters mattress but had her bed from elsewhere. Service was so brilliant I chose to get a new one for myself as well. My daughter had a lovely time being fussed by the staff, who provided an excellent, and efficient service

Timi is very helpful and friendly.Her customer service is very good.